Best Buy – ASUS Serial no N7NRKD023439271

Purchased the laptop in February 2023. It was on sale for $1099.99 ( full price add $550). I did not buy the Best Buy Geek Squad service contract. My logic was, a new computer, I shouldn’t need it. Besides this I had the service contract in the previous year and did not use it.

By July computer was hot to touch. I bought a cooling pad. By mid November the computer would not boot up. Took it back to Best Buy and was told the motherboard died AND since I did not buy the Geek Squad service plan I could not get an exchange. The computer still had the manufacture warranty so the motherboard was replaced AND the lap top is hot to touch again, i.e. on the same day I brought it home.

I wrote the Best Buy CEO and immediately received a call from a CEO representative. The bottom line is no exchange. He recommended I buy the Geek Squad service plan.

I also wrote the manufacturer ASUS, and heard back immediately asking for the serial number. I have yet to hear back from ASUS.

I stopped shopping at Best Buy for about 15 years as a result of poor customer service. I am not sure how I will handle this yet, but I recommend you find somewhere else to buy your technology.