Bell Canada / online purchase
On August 9th I received the order I had placed through my bell online account for two remotes for satelite receivers 3100 and 4100. The invoice is correct stating two 3.2 remotes but the items sent were not correct. I received two 6.4 remotes.
I am unable to use these items. I contacted the company and they are sending me the correct item at no cost and they gave me a credit for the purchase of the wrong remotes.
The company refuses to take the wrong products back.
I cannot use the product and it is in perfect conditon. It was wrongfully sent to me and the company made the mistake so I should be able to mail it back to them.
The company states they are mine and cannot send them back.
I feel very frustrated by this and I feel the company is being very wasteful by not taking responsibilty for their error. They are contributing to the amount of tech equipment that ends up in landfills.
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