We have been customers of Bell Canada for approximately 32 years. In the past we just had phone, so life was simple. Now with the addition of Internet and TV services they can not seem to get the bill straight. This has gone on for about 10 years! I talk to them about 5 times a year to get things straightened out, and have all types of assurances that it will be taken care of, but...the same thing happens over and over. Do you know if you have "Bell One" billing you have to talk to three different people if you have three services. In todays tech age does that make sense? I wanted to write to a person on the Management Team. Do you think I can find a name anywhere? NO! The most recent CEO has left, for greener pastures I am sure. I can see by this complaint page that I am not alone...We are way out in the boonies, so we are captive consumers. As soon as there is something else for us I am GONE from Bell Canada.
The complaint has been investigated and resolved to the customer’s satisfaction.