Belk review: Order #1079608631,Order #1079582293

recently moved and, before placing any orders, I updated my address in the Belk app to my new address. Despite doing everything correctly on my end, Belk has now sent two separate orders to my old address.

On August 19, I ordered four pillows under Order #107582293. Those pillows were delivered to my old address on August 20. After realizing what happened, I checked my Belk app, where my new address was listed correctly. I then ordered four additional pillows, only to discover that those pillows are also currently being shipped to my old address.

This is clearly a Belk system or fulfillment error and not an error on my part.

I immediately contacted Customer Service for assistance. Incredibly, I reached the same representative approximately 14 times in a row. She told me that I needed to file the issue online. When I went online and attempted to file the complaint, I was then told that I needed to call Customer Service. I have essentially been sent back and forth with no one taking responsibility for resolving the problem.

Now I am being told that I must wait 72 hours before I can even file a dispute, despite the fact that Belk can see these items were shipped to an outdated address. I was then told that after filing the dispute, it could take approximately another five days to receive my refund.

Therefore, I am being forced to wait more than a week to get my money back for merchandise I never received because of Belk’s mistake.

I updated my address before ordering. I should not be financially responsible for Belk continuing to ship merchandise to an address that is no longer associated with my purchases.

I am requesting an immediate refund for the first four pillows and that the second shipment be intercepted, redirected to my correct address, or refunded immediately. I also expect this issue to be escalated and corrected so that no additional orders are sent to my former address.

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