CB Online Shopping Belk Complaints #102-121

Belk review: Fraud

shuting wu of Los Angeles, US

Jul 01, 2020 2:23 am UTC

Verified customer

Order Date: 04/16/2020
Order Time: 4:29am (EST)
Order Number: [protected]
Order Status: Completed
Date of the incident: 04/16/2020

Customer Number:shuting wu

Event description:
I bought two 3.4oz bottles of Lancome, but
Belk only sent me a 1.7oz bottle of expired goods, the product is valid for 2013. and a 2.5oz bottle of Lancome.
I asked for a refund. The merchant strongly disagreed and only returned it. Because it is an international express, when I send it through the international EMS, I return it and there is no way to return it cross-border. And I have already paid the international shipping cost of 212RMB.

Complaint I hope to resolve: refund.

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The order number is: #[protected]
Contact email: sue_lly@outlook.com
I bought two 3.4-ounce bottles of Lancome, but you Belk only sent me 1.7-ounce expired products,
And a 2.5-ounce bottle of Lancome. The packaging is very rough.
Every day, contact Belk online customer service to request a refund, but the customer service refuted the refund on the grounds of return.
I seriously doubt that Belk deliberately sold expired and inferior products to me, and the capacity is seriously inconsistent with the capacity I purchased.
I want a refund.

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