ADVERTISIMENT

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Bel Furniture Inc.Have Not Received My Order

I ordered a rustic bedroom set (8 peices all together) on Febuary 7, 2011. My delivery date was set on March 12, 2011 and their was no phone call of a cancellation on their part and no delivery. I called the number on my order form a lady had said it would be there first thing in morning (On a Sunday). Only part on my order showed up. I called the local store and was told to call the Corporate office (thats a joke) I kept getting tranfered to different messages. Hung up called back and told the lady don't transfer me again. She set a new delivery date to March 24, 2011. They called me March 22 and said we will call and set up a date when your furniture is here. I'm Still Waiting!! It took THREE days for my check to clear the bank and Its going on two months of still waiting for furniture you can't run a bussiness like this people.
Todda Dillon from the Beaumont area

ADVERTISIMENT

Responses

  • Dd
    ddjohn May 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I bought a living room in January on a Saturday, they guaranteed delivery on Thursday. They didn't tell me they meant 4 Thursday's from then. 2 months later the recliner to my set broke. Took them 2 weeks to send out someone to look at it and say yeah, its broke. Promised a replacement in 2 weeks. Still waiting 2 months later... Called the store many times and they keep saying they will check into it and get it delivered and surprisingly the delivery manager is never there on the day I call. I called the corporate office, yes they are a joke, they didn't want to discuss the problem or lack of customer service they just wanted me off the phone. Their solution was to call the store and when they came back to the line they said the delivery manager would be calling me any minute, they have the chair in stock and they will get it out to me. Guess what, IM STILL WAITING!!! WHAT A HORABLE BUSINESS!!!

    0 Votes
    Cancel
     
    Submit
  • Po
    pobarjenkins Apr 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Did you return the table? What did you pay for it with?

    0 Votes
    Cancel
     
    Submit
  • Te
    TEXACLASSIC Apr 09, 2011

    ordered table when they delivered it they forgot the legs said they would be back in a week...called store for refund said it would have to go though corp office...they would call me in a few days when they got notice about the issue...THIS IS A JOKE...DONT BUY FROM BEL!!!

    0 Votes
    Cancel
     
    Submit
Comment Guidelines

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    ADVERTISIMENT

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
    ADVERTISIMENT