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Beats By Dre
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Beats By Dre
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77 complaints
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B
11:45 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Beats solo stopped working just after the warranty expired. Like a fool, I bought 2 Bears X wireless for my daughters last July. Lu and behold, both the pieces do not work now. They primarily use it when travelling. Must have used it a handful of times. Spoke with the Beats /Apple customer service rep. $129 to repair the solo and $79 each to repair the...

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K
9:32 am EST
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Beats By Dre - studio2 wireless titanium headphones

Very disappointed with this product. My son got these last Christmas for them to only hold a charge after one or two uses. My son requested these for travel with his football and baseball team on long bus trips. Only to have them not work. It's very rare that he receives gifts that cost this much! So you can imagine my reaction when he is asking for a new pair this Christmas. I am very torn about purchasing your product again.
Especially when I can go to Walmart and purchase ear buds for a couple of bucks and they last forever. We have the original box and packet that the headphones came in because my son would use them and place them in the box immediately after returning home. They look BRAND new and hardly used at all but they do not work - holds NO charge.

Kerrie Peery

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S
7:27 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I aaved up for yrs to buy these headphones. Music is my life it is all I have. I was in a major car accident and ended up loosing my job, house and car. I filled for disability and have been waiting for 4 years. So needless to say I have no income. Anytime I would get a couple bucks it went towards these headphones... They broke within less than 6 months I...

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10:37 am EST
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This review was chosen algorithmically as the most valued customer feedback.

While I have had the power beats 2, well over two years now, they began to fall apart within the first year. I put them away thinking I could possibly fix them. The rubber has become really sticky and unpleasant to touch. After reassessing, I realize it's not worth it. In the trash they go. I also have beats pro and the material used to cover the head band...

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M
2:59 pm EST

Beats By Dre - dre beats solo 3 wireless

Hi there,

I bought the Solo 3 wireless Beats a couple of weeks ago. They have on multiple occasions ripped my hair when taking them off. For example, there is a handful of hairs ripped out of my head, even when I take them off gently. Also, they earphones actually hurt my ears after wearing them for 20 minutes, they dig into my ears which makes it uncomfortable. I can provide pictures of my hair in the Beats if needed.

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R
5:52 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been extremely frustrated with the product . The covers on the ear just slips off in just 14 months and I hardly used them . When I called them they asked me to take it to the store and they wouldn't help me ...they want to charge me $129 + shipping to have it looked at and replaced . My point is if it is a quality issue then I expect them to stand...

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4:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Over the last week I have experienced extreme disappointment in Apple support as well as the Powerbeats3 Wireless headphones. After speaking to a handful of Apple employees, I have gotten absolutely nowhere. After expressing my extreme disappointment with the product, as well as the way I was treated or lack there, of I am still in the same spot I started...

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D
11:04 pm EDT
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Beats By Dre - earphones

I love my headphones but the peeling around the headphones are starting to come off and the inside is showing all the money I spent on them u would think they would last longer. Their white wireless headphones so u can see the peeling and it jus looks bad. I've only had them for a few months and I use them as I transport to my school 3 days a week. I enjoy them so much but with my small income I can't afford to replace them. Kinda sad about that.

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8:22 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received these headphones as gifts from my family because I like to workout. I am a 53yr old woman. I take very good care of all of my Apple products, but the cordless one, just work deliver in sound through the earpieces any more. The cordless one ... one of the earpieces became completely detached... It's soooo frustrating. I enjoy working out, so my...

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4:37 am EDT
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Featured review
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I received my package of beats from my mom for a birthday. But I didn't really use then at all until about a week ago and I used them every day i loved them I folded then up and put thenm in the case after each use. They worked great then I put then on one day and the left side don't work no sound at all. I spoke to someone slightly more knowledgeable than...

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D
4:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a set of Beats Solo 2 and Power beats ear buds on Black friday. I literally used the Solo 2 a few times and the leather ear phone cover is coming off. I purchased them around a year ago and don't have my original receipt. Who keeps all their receipts otherwise you will have piles of paper everywhere. It is a simple fix for someone who knows how...

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H
2:48 pm EDT

Beats By Dre - beats solo

Hello
I purchased a beats solo from apple store in November 2016. It stoped working and I can not reset it. When I called spoke I was told that I have to pay for a new beats and as it goes under repair, it will have only 90 days warranty.

I need it urgently for my online webibars and clients communication
Please assist
Hedieh Tajik
C: [protected]
[protected]@yahoo.com

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E
9:58 am EDT
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Beats By Dre - powerbeats wireless 3

I purchased my headphones from John Lewis in May 2017 with a 2 year guarantee. I recently contacted John Lewis technical support as the headphones, which have hardly been used, have fallen apart due to no fault of my own. The part which goes around your ear has snapped of when i took the headphones off charge which i cannot believe as with the money paid for these headphones you would not expect this to happen at all! John Lewis were helpful at first and collected my headphones for repair to then try to charge me £127 to repair the headphone even though the fault was not mine at all. I am disgusted with the service I have received in regard's to these faulty headphones. I have spent almost an hour on hold to john Lewis trying to have this fixed speaking to a number of people and getting nowhere.
I have also seen online that this has happened to a number of peoples products and I am appalled at the standard of this product, absolute waste of my money as no one will help me. I would like this complaint raised and looked into. Surely you cannot leave your customers this unhappy. I had trust in your brand and that is now completely lost.

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1 comment
A
Apr 26, 2019 4:28 pm EDT

Yep Apple and Beats are absolutely garbage they don't back up there warranty whatsoever even if you're under warranty and it was proven that was a manufacturer default they still want to charge you to repair it how is that even a warranty there scam I want Apple and Beats and everyone involved rot in hell

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10:02 pm EDT
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Beats By Dre - beats by dre headphones

I've had these Beats by Dre headphones for a few years now and have taken very good care of them. I have always stored in case and leave out in sun. I'm so bummed cause they still work but the material around the headphones are so sticky and coming apart! They are impossible to wear now. You'd think for over 300$ you would get a material that holds up. I have had many headphones from previous years and none of them have this problem.

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7:48 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I got the beats at Christmas of 2017, and they recently broke at the beginning of July. I didn't do anything to make them break. I was charging them for like 10 minutes. I came back to turn them on and they wouldn't turn on. I thought it was because they weren't charged yet, so I let them charge for like 20 more minutes. I came back to try to turn them on...

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11:14 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a pair of the powerbeats 3 by Dre wireless headphones and they stopped working during my workout. They just shut off, and I know they were fully charged because I just charged them before I left. I came home to charge them again. They were on the charger for 4 hours and the red light still did not come off. Now they will not turn on. I called...

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G
10:33 am EDT

Beats By Dre - beats pill is junk

I purchased a Beats Pill 3 years ago and have barely used it. We never left it on the charger and always took great care of it. I got married last Saturday at an outdoor ceremony and took great care in choosing my songs. We had the beats charged and ready to go and as I'm about to walk down the aisle it died! After looking into it after the wedding we have trouble turning it on and off and it's basically junk! For as little as we've used it and for the money I am so disappointed and obviously can't get my wedding day back. At this point I would never buy another one and just wanted you to know.

Thank you -
Michelle

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R
1:12 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am contacting you due to the poor quality of headphones I have received in the past year. I got wireless Powerbeats3 headphones two times as a gift since last Christmas. The first time they broke within one month and the second time they were stolen in a different country. This upsets me because I highly enjoy the quality of sound your headphones have...

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R
4:44 pm EDT

Beats By Dre - power beats

Both over ear supports have fallen off. Apple not interested as out of warranty. Offered second hand pair at near purchase price new. Shocking quality given cost. 10 pairs of Beats and now considering Bose - at least you get the quality for the cost. Since the Apple takeover quality dropped off the scale and trying to find an email address to complain to is impossible. Perhaps Apple / Bose are not interested in feedback ? Their feedback page informs you that they do not respond ? Not liking what your hear Apple / Beats ?

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C
9:05 pm EDT

Beats By Dre - powerbeats 3

I purchased my Powerbeats less than 6 months ago for $200. I called apple to have them service them under warranty; they wanted to charges me 100 + 6.95 shipping. I refused to pay and the first agent kept acting like he couldn't hear me and that the phone was going out. I will never buy anymore beats. The agents will tell you there is no one else for you to talk to because they are a senior advisor and they must obtain payment to proceed.

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