The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Be2.ie and Be2. Other Domains — fraudulent activity

C Colin B Review updated: May 06, 2020

They Claim you can join free but take credit card details when you cancel within free trial period they dont send proper code & Continue to steal money from card at six monthly intervals (they Stole €174 on 24th Febuary which I never missed Until I checked recently, Then they stole another €174 on 27 August

When I Complained to them they send me email

Dear be2-user,

Thank you for your message,

We are sorry to tell you again, that a refund is not possible.

Sincerely,

Peter Green
be2 customer service
_

email: [protected]@be2. ie
http://www.be2.ie

be2 - the greatest con of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.

be2 GmbH
2 Kofferschmattsgaessel
L-6755 GREVENMACHER

Registered In Luxembourg, under B 123206 European VAT ID: LU [protected]

Sent: Mon, 22. September 2008 11:25:30
To: ([protected]@be2.com)
Subject: Re: Delete my profile : Over payment - Service ID [[protected]]

> — Original Message — > From: "Customer Service - be2" <[protected]@be2.com>
> Sent: Saturday, September 20, 2008 4:04 PM
> Subject: Re: Delete my profile : Over payment - Service ID [[protected]]
>
>
> Dear be2-user,
>
> We have received your revocation.
>
> We are sorry but we can not make a refund, because you have already been in
> touch with your partner recommendations.
>
> We regret that a refund is not possible.
>
> Sincerely,
>
> Peter Green
> be2 customer service
> _
>
> email: [protected]@be2. ie
> http://www.be2.ie
>
> be2 - Find the love of your life
>
>
> PS: Please include the entire correspondence with our customer service
> whenever you reply. This enables us to understand your concern and respond
> to your request specifically. Usually a click on the answer-button
> automatically includes previous correspondence in your email.
>
> be2 GmbH
> 2 Kofferschmattsgaessel
> L-6755 GREVENMACHER
>
> Registered In Luxembourg, under B 123206
> European VAT ID: LU [protected]
>
>
>
Sometimes it is Peter Alexander So maybe same person
Since they Can steal From A card why cant they put the money back

Is this a scam or rip off

Any way I have made a complaint to the GardáI (Irish Police)

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Updated by Julie Hogan · Jul 17, 2018

I've just had €99.99 taken from my bank account and I haven't even joined as a premium member. The last time I was online with them, was august 2017, the money was taken from a new bank account/debit card that would never have been registered with the account!
Updated by Customer Service be2 · Jan 05, 2019

membership cancellation, Ani
Updated by Anne Joiner · Dec 06, 2019

Please refund my money.
Thank you.
Anne Joiner

Read 102 comments

More Be2.ie and Be2. Other Domains Complaints & Reviews

Responses

Be
Ben Sep 27, 2008

This comment was posted by
a verified customer

Verified customer

I agree, I had the same problem.

This site is a scam scam scam.

There is no link on the site to cancell your membership.

Peter Bell
Peter Alexander

They keep changing the name, Check out the directors details on google..


0 Votes

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An
Anna Oct 02, 2008

This comment was posted by
a verified customer

Verified customer

What did you do about it? I too am trying to cancel and there is no link. I have written 5 times and they keep sending the same automated email saying how to cancel.. and the information is incorrect.


0 Votes

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Ja
Janet Hawkins Oct 10, 2008

This comment was posted by
a verified customer

Verified customer

I totally agree with any complaints made here about this company. I simpy forgot to cancel the payment of £119.94 taken on 05.09.08 but I went online early on 06.09.08 and discovered the amount had been taken. I emailed the company straightaway and wrote to the company 0n 07.09.08 and 29.09.08 and have received no reply. I also agree that it is impossible to cancel online, I just went round and round in the system without success. We all know the desperate state of the economy in England and other countries. I find this company despicable. A lot of the people using this website simply cannot afford to lose this money, I certainly cant. I will now try to find a newspaper to write to in the town? of Greven Macher to expose them.


1 Votes

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St
Steve Grant Oct 15, 2008

This comment was posted by
a verified customer

Verified customer

STAY AWAY from be2.com its a total rip off... trust me.. almost all of the are bogus replies to get you to sign up.. and its like a roach infestion.. you can never get rid of it.. Hopefully enough people will stop and they will clean up their act.. Am not sure eharmony or chemistry is much better.. the tests are totally random...


1 Votes

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Te
Teresa Williamson Oct 19, 2008

I totally agree with Ben above, I had the exact same problem as he did and I did pay £5 free trial and I sent them a very nice e-mail telling them I no longer needed to continue with the dating agency and I got an e-mail back from them thanking me for using the service and I thought that was the end of it until I noticed on my statement £119.94 had been taken off my account, my credit card is putting this forward to dispute and I have cancelled this card just in case. Again I am getting silly emails asking me to cancel by fax or e-mail, but I have already cancelled and they obviously have received this...help this is a total money making scam !


1 Votes

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Ti
tilahun belayneh Oct 22, 2008

This comment was posted by
a verified customer

Verified customer

just, I have no any comment.


0 Votes

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Me
Melanie Nov 07, 2008

This comment was posted by
a verified customer

Verified customer

I wish I had checked on this before I entered my membership, I have been trying to cancel my membership for 2 weeks now they keep on saying that I can do this on line it is impossible they have also said I can fax the cancellation by fax their fax does not work. I can not afford to lose this money so I am going to cancel my card so they can not take the money.

Surely this is fraud beyond belief why isnt anything being done about this


3 Votes

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Ma
Mads Christoffersen Nov 10, 2008

This comment was posted by
a verified customer

Verified customer

The same thing happened to me.
Its a complete scam.


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St
Steve Patrick Nov 17, 2008

This comment was posted by
a verified customer

Verified customer

I'm having the same problems and I haven't even reached the renewal date yet. I'm going to have MC put a hold on the renewal payment and warn them about the scam. I'll let you know if it works...


0 Votes

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St
Steve Patrick Nov 17, 2008

This comment was posted by
a verified customer

Verified customer

Update: be2.ca has now blocked my account:

***

Your profile has been blocked due to probable scamm issues. Please feel free to contact us again if you have anymore questions.

Sincerely,

Peter Bell
be2 customer service

***

The membership is not cancelled though! I then again sent my cancellation fax to the number on the website only to find that my fax number is now being blocked as well! Off to the UPS store where they were able to fax directly, without problems. The entire set of printed emails, faxes and confirmations were then scanned into a PDF and sent back to Peter Bell (or Green or Alexander or Graham depending on the day). We're almost at the 14 day deadline so it'll be interesting to see what tactics they use next.


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St
Steve Patrick Nov 17, 2008

This comment was posted by
a verified customer

Verified customer

Last update: they accused me of using the account inappropriately and closed it down:
***
Thank you for your inquiry.

You have used our services for commercial purposes. This is a breach of our
general terms and conditions agreement. We have therefore blocked your profile
to prevent you from any further abuse of our services.

VII. Obligations of Clients

(2) Each Client furthermore undertakes to not misuse be2, in particular
[...]
b) to not use be2 to threaten, harass, or violate the rights of another (including right of personality), or to promise or demand money or monetary values;
[...]
e) to not send messages to Clients for any other purpose than personal communication, in particular to not advertise nor offer any goods or services;

(3) Any possible consequences in terms of civil or criminal law to each Client notwithstanding, non-compliance with any of the above obligations of conduct shall entitle be2 to terminate the contract without notice, and to immediately block access to the be2 application and database under item III.
[...]

Furthermore, according to number (3), we have cancelled your profile, effective immediately. Your premium membership has definitely been cancelled. We can confirm that there will be no further rebillings or extensions. The expiration date is December 5, 2008, but because you are blocked, there is nothing else you can do. I have therefore also deleted your account and turned off all email notifications and newsletters from us, as you requested.

Thank you for your understanding and cooperation. Best wishes for the future.

Sincerely,

Peter Bell
be2 customer service
***
Pretty interesting since I haven't logged on in months and last I checked, I was just a guy checking out life after a divorce (commercial purposes???). Obviously they needed a way out and when I actually had proof of my numerous attempts to cancel and advised one of the credit card companies about the possibility of fraudulent charges it all went away (hopefully).

They do back a few of the fantastic claims they make but after my experience and those of others, I'd advise people to stay well away. Best of luck!


0 Votes

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Ka
KARATESHAWN Dec 03, 2008

This comment was posted by
a verified customer

Verified customer

I have a complaint I told be2 to quit emailing and I cancelled my membership but they still keep emailing me how do I get them off my back


0 Votes

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Ma
Maria Feb 19, 2009

I have had positive experiences of be2!
I found my current fiance through the site and could cancel the service later on without a problem. That I had to send a fax in order to cancel was not really a big deal to me and I think pricing has been fair considering the level of quality and service I've been getting there. Finding the love of my life doesn't really measure up in money for me, I really think it's been worth every penny.

That such a service isn't given for free is obvious, and I never thought anything else. Anyone who thinks that such a qualitative service can come for free must be mistaken.


-2 Votes

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An
Antony Ladd Mar 26, 2009

be2 are defininetely running an illegal practice in the UK. BE2 are listed in Luxembourg, BE2 have no office in the UK. Once you subscribe it is impossible to see how to leave. I find it outrageous that BE2 recommend in the small print that you must fax Luxembourg to cancel. Meanwhile BE2 keep taking my money. This is pure fraud and a scandal that offshore companies can be allowed to steal money from British and Irish citizens. In addition the BE2 service is a con. The site is ineffective and I suspect a lot of the people who contacted me from Ghana are nothing but scammers. I have written to the office of fairtrading and I recommend that if you have also been ripped of by BE2 that you do the same. Don't let them get you down lets get BE2 closed down.


0 Votes

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Da
Darren Apr 19, 2009

I TOTALLY agree that the website be2.sg is a scam. I'm now having difficulty to cancel my membership. The online cancellation is definitely non-existent. Furthermore, they keep rejecting my request to cancel the membership via email. I think the only way to stop the payment is to cancel my credit card.

============================================
We regret that you no longer want to use our service. We are sorry to hear you are having difficulties with our online-cancellation!

If you want to cancel your Premium Membership, you can also send us a fax. The automatic charge to your credit card or account will then be stopped. Please send the fax to +[protected].

Your fax should contain the following information:

- full name
- address
- email-address
- username
- date of purchase of Premium Membership
- total sum
- reason for cancellation

IMPORTANT! Please sign your cancellation personally!

We will process your fax within 48 hours.

Please ensure that you cancel your Premium Membership 14 days before the next automatic extension of your contract. You will find the date of the next extension in your profile under “Settings“ / “Premium Membership“ / “View/Change”.

You will find further information on our homepage in the FAQs.

We suggest you print out a confirmation report once the fax has been sent and retain it for your files.

Sincerely,

Peter Green
be2 customer service


0 Votes

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Lo
Loni Apr 20, 2009

I seem to be the latest person to have been conned by them!! I feel like a fool but also think they must be taught a lesson.


0 Votes

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As
Asa May 10, 2009

I to found this site failed in this area amongst others. There was no way I was going to use a fax machine for a service I had subscribed to on-line. I two contacted be2 re the cancelling and was first told to use the link, which doesn’t exist. I contacted them again by email and asked them to accept this message as cancellation; their reply was to fax back my instruction.
So because I used a debit card to make this purchase, the first thing I did was to was to report my card missing, which mean having a new number so apart from the initial 5 pounds I paid, any further payments to be2 wouldn’t happen. I then contacted be2 explaining I didn’t have access to a fax machine and asked them to forward this new massage of cancellation to the office where their fax machine is, i provided all the details they asked for including addition details like ‘invoice number’ and ‘acquisition date’, but I didn’t provide a signature at first. But be2 replied saying they would make an exception but I need to post a letter as I had not provided a signature, they provided me with an address ‘be2 GmbH, customer service 2 Kofferschmattsgaess L-6755 GREVENMACHER’. I ended up just scanning a signature and pasting it to a word document that I had written with all the details they required and e-mailed it back to be2.
The reason I did all this after I had reported my card missing to my bank was just in case be2 try to hit me with a CCJ I would be able to prove with evidence to the authorities I did everything possibly reasonable as a consumer to ‘get out’ by informing be2. The last massage I received from be2 said ‘Thank you for your cancellation request. We can confirm that your membership will expire...’


0 Votes

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Da
Daz1847 Nov 30, 2009

I also have been scammed by be2.co.uk on the 23 october 2009 I signed up for the £5 Trial offer and found that it would not be for me so on the 25 october I sent an email in acordence to thier terms & conditions with all details requesting that they do not renew the membership and extend to the premium offer as I have now been unable to work and simply can not afford to pay out of my benefit money I did not recieve a reply but my ISP has confirmed that they did recieve the email on the 25 October.

However before the 1 month trial was over they took £119.94 from my account of which was all my Incopacity Benefit Puting me overdrawn by £22 so now I will incure bank charges on top I contacted them yet again informing them that I had indeed sent them an email to cancel and requested a refund of the £119.94 and they replied almost imediatly with this.
___________________________

Thank you for your message!

After careful consideration, we have reached the conclusion that a refund of services provided is not possible in this case. We cannot make an exception, because you have already been in touch with your partner recommendations and the service is to be considered used.

The message with your cancellation you claim to have sent on 25.10.2009 does not appear as an original e-mail and therefor can not be considered valid.

We understand your frustration but we must act in this instance in accordance with the terms and conditions.

However, we have now terminated your subscription and your account will not be re-billed anymore.

We thank you for your understanding.

We would like to get your feedback. Please click on the link below to answer us some short questions regarding our service:
http://be2.eQuestionnaire.de/customersatisfaction2

Sincerely,

John Webber
be2 customer service
____________________

email: [protected]@be2.co.uk
http://www.be2.co.uk

be2 - Find the love of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.

be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

I then emailed them stating that I had canceled on the 25 October but they have still taken the money out.

I then repied asking them to explain what they meen by you have already been in touch with your partner recommendations and the service is to be considered used?

How is this possible for a premium membership that hasnt even started yet I did use some of the Trial offer but impossibly could not of used any of the premuim membership and to their terms and conditions of canceling accounts quoted.

Terms

(5) Any Client who, at the time that be2 discontinues the services, has
any prepaid, not yet used up claim (credit balance) for such services, shall
receive a pro rata refund of the title to services not yet used (credit
balance).

I sent them yet another email.
_________________________

Your Terms

(5) Any Client who, at the time that be2 discontinues the services, has
any prepaid, not yet used up claim (credit balance) for such services, shall
receive a pro rata refund of the title to services not yet used (credit
balance).

Please refund my unused (credit balance)

Thanks

They Replied

Thank you for your email.

We apologise for the confusion, and we really regret the difficulty you had been experiencing when cancelling your membership, but please understand that we do our best to assist our members in any way we can - had you contacted us regarding this difficulty, we would have happily cancelled for you.

The main problem with allocating a refund is that you cancelled too late (after your contract was renewed). As a result we simply cannot agree to award you a refund as you did not either cancel yourself, or request cancellation on time.

We are really very sorry for this, and we apologise for any inconvenience or frustration our decision may cause, but we really have to stand firm on this one.

However, we will be happy to extend your membership for another week for free if you so desire. Please understand that we are committed to making your experience with be2 a positive one, however we must abide by our company policy and the terms and conditions regarding cancellation of membership.

Please let us know if we can help you in any possible way.

We would like to get your feedback. Please click on the link to answer us
some short questions regarding our service:
http://be2.eQuestionnaire.de/customersatisfaction2

Sincerely,

José Fitzgerald
be2 customer service
____________________

email: [protected]@be2.co.uk
http://www.be2.co.uk

be2 - Find the love of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.

be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

I have been emailing them for ages now right from the get go but they simply reply with more and more excuses and keep on repeating themslfs saying that I have used the service but this is impossible as it is still only the 30 November and I have been trying to cancel from the 25 October.

BE2 Is definatly a rippof and they will never give a refund under any sercomstances as all they really want is all your money and in the unlikly event that someone actually finds someone this would seem to be justified as then they have done their job but not for the many that have been completeley scammed.

wish I see these posts before I joined them would have saved me a lot of hastle.

My bank are currently investigating them for fraud I will post the outcome here.


0 Votes

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Da
Daz1847 Nov 30, 2009

just to let people know thier real address from whois

Domain name:
be2.co.uk

Registrant:
Acorias AG

Registrant type:
Non-UK Corporation

Registrant's address:
be2 Holding AG
Boesch 108
Huenenberg
CH
6331
Switzerland

Registrar:
InterNetx GmbH [Tag = INTERNETX-DE]
URL: http://www.internetx.de

Relevant dates:
Registered on: 20-Jan-2004
Renewal date: 20-Jan-2010
Last updated: 03-Aug-2009

Registration status:
Registered until renewal date.

Name servers:
ns3.pixelx.de
ns4.pixelx.de

WHOIS lookup made at 00:33:57 01-Dec-2009

--
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK [protected].

You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.org.uk/whois, which
includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the


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Di
Didoandy Jan 28, 2010

they are now OUTRIGHT STEALING: i paid and was receipted for a 6 month Premium membership on 3 Jan this year, 2010, THEN, JUST 20 DAYS later, they TOOK another $199.95 from my account!!! No email, no notification, no response to my emails!!!

I have reported them to my bank, blocked further withdrawals, and changed my account details.

Now to go through the rigmarole of resigning my membership officially - as per their required paperwork .. .. ..

Enquiry to their customer service gets only automated reply that doesn't mention my question re their stealing.

Dido


0 Votes

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Ch
Chasue Mar 10, 2010

There are so many of us that have been ripped off, we should all get together and do something about it.


0 Votes

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Pe
petek Mar 24, 2010

Ive been conned just like rest. I've changed my account details so they can't take my money out of my account any more and now theyre emailing me and threatening to take legal action against me because they can't take my money?!! They say i couldnt cancel my membership unless it was 14 days prior to the renwal date. Fortunately i kept an old email to them requesting a cancellation of the membership 6 months before.
Am i correct in saying i should be legally in the right now?


0 Votes

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Th
The girl who won't give in! Sep 19, 2010

This comment was posted by
a verified customer

Verified customer

Dear all
THIS COMPANY IS BOGUS and the people/person who works for them are criminals. They have no interest in helping people find love.
The only way you will escape their thieving ways is by cancelling the debit or credit card with which you paid the £5 trial membership with.
There is NO other way. By emailing them and trawling their site, you are wasting your time as whatever you do to cancel, no matter how early, they will still take money from you and feed you complete rubbish about not being able to cancel.
I went through hell trying to cancel - I mean, hours and hours of hell, frustration and tears. I contacted my bank and they advised me to cancel my debit card immediately. I did and Be2.co.uk never contacted me to chase me for the money!
Sorted!
It may be a bit of a hassle being without a debit or credit card for 3 days while the bank sends you a new card with a new account number, but I'm sure you'll agree that this is nothing compared to the distress you would experience if this disgrace of a company stole over £150 from you.
Good luck!


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Wo
WOWOW Nov 04, 2010

Wow cant belive how big this scam is, and a debt agency called Intrum Justitia has been mentioned, be warned.

Since this is a luxembourg based company you can raise any problem with European Consumer Services:

http://www.ukecc-services.net/contact.cfm

The more the merrier. Lets get this sorted.

Good luck!


0 Votes

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An
android125 Nov 14, 2010

I have started a Facebook group called Be2 is a Scam.
Please look it up and join if youve been ripped off like I was.
Thanks.
Andy


0 Votes

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Be
Be2Defrauded Dec 17, 2010

I signed up at their Singapore website http://www.be2.sg for a 6mth package. Then I had to move to Malaysia and found that there was no way to change the settings to get matches from other geographies despite them claiming to have more than 22m members worldwide. I changed my own location to Malaysia and got matches from Australia and NZ and obviously these matches are not likely to be bothered to date someone so far away. Asked them for refund of my unused portion and they said I had already used the service (with 5 months left?). I also found out there was no online cancellation of membership and I was supposed to FAX my cancellation to them. Then I found out that this site has been scamming people for years using exactly these techniques. I have told my bank to stop payment to be2 and also reported them online to the Singapore Police. Truly, these people must be stopped.


1 Votes

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Iv
Ive_been_diddled Jan 17, 2011

This comment was posted by
a verified customer

Verified customer

I tried to cancelled my half price weekly trial within the time period, I was sent a code that didn't work. I emailed them several times but did not receive a reply. They then took £149.94 from my account two weeks ago which made me go over my overdraft limit and I incurred bank charges for direct debits that were unpaid and payments that were authorised when I had no money. I spoke to my bank who have sent a cancellation and letter to the company. The company are trying to take more money from my account, but I have cancelled the card they have details for. The company are now threatening me with a collection agency. This is daylight robbery and they must be stopped and made to pay back all of the money they have taken fraudulently.


0 Votes

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Di
DianeGyves Jan 18, 2011

Same has happened to me .. I want The Banks to call us for authorisation when this Company tries to make a withdrawal. I am unemployed and they took £149.00, from my Account and have left me with no money to live on for January and have caused me to get in debt..They MUST BE STOPPED NOW!!! Surely this is Theft/Fraud????
I too cannot cancel, if anyone can help me to sort this out I would be so grateful.
Kind regards
Diane
(diane.[protected]@hotmail.co.uk)

Dear Robert Smith,

I have continuously tried to cancel this membership, to no avail, my latest attempts will not accept my user name to log in!!!

Dane Gyves

Dear Ms Jane Helm,

I have written to your Head Office, no reply has been received to date, I do not expect to receive any correspondence from them.
I have checked out your Company Online, and found many 1000s of complaints regarding your theft of funds, from peoples bank accounts. In light of such overwhelming evidence, I am forwarding this onto Trading Standards Office. Also I have arranged a consultation with Kent Police regarding Prosecution. With all this ammunition, and the contacts I have made with previous victims, I have instructed my Solicitor; Ms R Blewitt, at Bell Dennning & Associates to start proceedings against you. I have also Spoken with Mr R, Payne, a Senior National Manager for Barclay's Bank, to discuss your ability to withdraw funds, we are discussing the possibilities of Barclay's Fraud Department contacting Clients, who have withdrawals made from your company, to confirm it as an authorised withdrawal. As mentioned in my previous e-mail, I will also write and publish an open letter informing the public of my experiences with your business practices. I am determined to use my time, whilst unemployed, and with the contacts I have made through my working career to Stop your Company from this disgusting and damaging practice.

Yours Sincerely

Dane Gyves

From: [protected]@be2.co.uk
Subject: AW: RE: AW: FW: AW: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#
To: diane.[protected]@hotmail.co.uk
Date: Tue, 18 Jan 2011 10:54:02 +0100

Dear "DianeGyves"

Thank you for your message.

Please note that you have agreed to our terms and conditions which state the automatic extension. This extension is also clearly stated when you choose to sign up for your period of Premium Membership and in the payment receipt you receive after the purchase.

There has been no attempt to cancel on your part, hence your Premium Membership has been extended in accordance with the terms and conditions.

I regret that in cases such as this no refund is possible.

We are sorry to hear that you wish to cancel your Premium Membership.

Please note, if you leave us:

- We can delete your profile

- You can transfer your remaining premium days to a friend, who can then use be2 for free!

- You can register again at any time. However, your current matches and messages will be lost.

To cancel please follow the instructions below carefully.

1. Please log into your profile and click on “FAQ” (in grey at the bottom of the page).
2. Click “Premium Membership and payment” and then click “Payment”. Scroll down and click a link at the end that says "ending your Premium Membership online here". You will see a page listing the advantages of Premium Membership. Go to the bottom and press “continue”.

3. Please navigate the next pages answering a few questions about our service and following the instructions on the screen carefully.

IMPORTANT!

We need to receive the completed cancellation at least 14 days before your renewal date or you will be renewed for a further period. (You will find the date of the next extension in your profile under “My profile”, “Settings“, “Premium Membership“, “View/Change”).

Please note that your cancellation will not automatically delete your profile. After cancellation you can delete it yourself in the member home area under “My profile”, "Settings" and "Delete profile".

Thank you for using be2.

We would like to get your feedback. Please click on the link below to answer us some short questions regarding our service:

http://be2.equestionnaire.de/customersatisfactionEN

Sincerely,

Robert Smith
be2 customer service
____________________

email: [protected]@be2.co.uk
http://www.be2.co.uk

be2 - Find the love of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.
be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

Von: diane.[protected]@hotmail.co.uk
Gesendet: Montag, 17. Januar 2011, 23:11
An: [protected]@be2.co.uk
Betreff: RE: AW: FW: AW: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#

Dear Ms Jane Helm,

Can you please tell me why the premium was £149.00??.. I have looked at many other sites, they charge nothing like that amount!
Also I am having trouble cancelling, the page keeps going back to the beginning and not accepting my input.
Why can you not give me an e-mail address for Directors?
I do not need the constant e-mails with names of your members!!
I need my funds returned!
I have never received a payment receipt.
Also I never received a reminder, informing the trial period was coming to an end, I am sure there are many people who have signed on your site, for the trial period, and forgotten all about it, until you have taken funds from their bank account too...

You can pass this e-mail onto your Directors. This service is most unsatisfactory, and I still have no funds to live on. Your Company has caused me so much hardship, I cannot tell you how bad it has been, and still is. I feel so strongly about the harsh, cold and unfriendly way your Company has behaved in this matter. I am also in the process of composing a public open letter about this horrendous situation and lack of care and compassion B2 have shown me, to a National newspaper and posting my experience with your so-called caring Company, on Websites, Blogs, also on Facebook as a warning to others considering using your Company. If my experience with B2 can prevent even a small amount of people from considering your Company, I will have had some satisfaction from this awful situation.

Please reply by return

Ms Diane Gyves

From: [protected]@be2.co.uk
Subject: AW: FW: AW: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#
To: diane.[protected]@hotmail.co.uk
Date: Mon, 17 Jan 2011 15:58:07 +0100

Dear Ms Gyves,

You may write to the head office and the directors:

be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

Please keep a copy of the correspondance and the sent proof for your records.

Sincerely,

Jane Helm
be2 customer service
____________________

email: [protected]@be2.co.uk
http://www.be2.co.uk

be2 - Find the love of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.
be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

Von: diane.[protected]@hotmail.co.uk
Gesendet: Montag, 17. Januar 2011, 10:58
An: [protected]@be2.co.uk
Betreff: FW: AW: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#

H Jane,

Could you please forward me both of your Company Directors and Company Secretaries e-mail addresses, I would be grateful if you will send them by return..

Kind regards

Diane Gyves

From: diane.[protected]@hotmail.co.uk
To: [protected]@be2.co.uk
Subject: RE: AW: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#
Date: Sat, 8 Jan 2011 17:28:17 +0000

Hi Jane,

Thank you for your reply.

I understand your reasoning, but I would like to appeal for an exception to the rule, as I explained I am no longer employed and have no funds to live on because of your withdrawal, I also explained I did not understand or realise that after the first months trial that further payments would be automatically be taken from my account. Under the circumstances please cancel any further payments being taken from my account as I will not have any funds placed in this account, if you continue, that will put me in overdraft with the bank. As I am now unemployed it will cause me untold stress and financial difficulty.
I would be most grateful for your assistance in this matter, I am using a friends computer for this communication, which upon my return home on the 13th Jan, I will no longer have the internet, because of my employment situation, so will not be able to contact or use B2.

I trust you and B2 will understand my dilemma and act accordingly.

Kind regards

Diane Gyves.
From: [protected]@be2.co.uk
Subject: AW: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#
To: diane.[protected]@hotmail.co.uk
Date: Wed, 5 Jan 2011 15:48:56 +0100

Dear DianeGyves,

I am afraid that the service is deemed as used when a message is sent or read from the date of initial registration - in your case anytime after 25.11.2010.

Please note that you have agreed to our terms and conditions which state the automatic extension. This extension is also clearly stated when you choose to sign up for your period of Premium Membership and in the payment receipt you receive after the purchase.

There has been no attempt to cancel on your part, hence your Premium Membership has been extended in accordance with the terms and conditions.

I regret that in cases such as this no refund is possible.

If you require further assistance to cancel future auto renewals please let me know.

Sincerely,

Jane Helm
be2 customer service
____________________

email: [protected]@be2.co.uk
http://www.be2.co.uk

be2 - Find the love of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.
be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

Von: diane.[protected]@hotmail.co.uk
Gesendet: Tuesday, 4. January 2011, 20:00
An: [protected]@be2.co.uk
Betreff: RE: AW: RE: Online Cancelation Process: Customer Support #ID:226728#

Dear Jane Helm,

Thank you for your reply,
I have been in the USA since 12/12/10 and am still here. The funds were taken from my account on the 30/12/10. I assure you I did not contact any persons since my departure date and the date the funds were withdrawn. As I have already explained to you I am now unemployed and those funds were all I had to live on for the month of January. I would appreciate the return of these funds asap. This situation has left me in dire straits and I trust you will assist in this matter. As I explained I did not realise that these funds would automatically leave my account.

Please reply by return

Kind regards
Diane Gyves

From: [protected]@be2.co.uk
Subject: AW: RE: Online Cancelation Process: Customer Support #ID:226728#
To: diane.[protected]@hotmail.co.uk
Date: Mon, 3 Jan 2011 15:34:05 +0100

Dear Diane,

Thank you for your message.

Unfortunately a withdrawal from your contract with be2 is no longer possible. This is because you have already been in touch with your partner recommendations and as such, have already used the services you paid for.

To cancel please follow the instructions below carefully.

1. Please log into your profile and click on “FAQ” (in grey at the bottom of the page).

2. Click “Premium Membership and payment” and then click “Payment”. Scroll down and click a link at the end that says "ending your Premium Membership online here". You will see a page listing the advantages of Premium Membership. Go to the bottom and press “continue”.

3. Please navigate the next pages answering a few questions about our service and following the instructions on the screen carefully.

IMPORTANT!

We need to receive the completed cancellation at least 14 days before your renewal date or you will be renewed for a further period. (You will find the date of the next extension in your profile under “My profile”, “Settings“, “Premium Membership“, “View/Change”).

We will be happy to help you with any further questions.

We would like to get your feedback. Please click on the link below to answer us some short questions regarding our service:

http://be2.equestionnaire.de/customersatisfactionEN

Sincerely,

Jane Helm
be2 customer service
____________________

email: [protected]@be2.co.uk
http://www.be2.co.uk

be2 - Find the love of your life

PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.
be2 S.à.r.l. - 12, rue Jean Engling - L-1466 Luxembourg
Commercial Register Luxembourg, B 123206
Authorisation 118042/A
Directors: Andreas Etten, Dr. Robert Wuttke

Von: diane.[protected]@hotmail.co.uk
Gesendet: Sunday, 2. January 2011, 16:55
An: [protected]@be2.co.uk
Betreff: RE: Online Cancelation Process: Customer Support

Dear James,

Thank you for your automatic e-mail..

As I have already forwarded several times.. I took this site on a 1 month trial basis only.. I did not realise that you would automatically take 149GBP from my bank account!! I am unemployed now and they were the only funds I had to live on for the month of January..I would insist your company replace these funds and refrain from withdrawing any further funds from my Bank Account
I would very much appreciate your assistance in this matter..

Please reply by return..

Kind regards
Diane Gyves
Date: Sun, 2 Jan 2011 03:05:39 +0000
From: [protected]@be2.com
To: diane.[protected]@hotmail.co.uk
Subject: Online Cancelation Process: Customer Support

Online Cancelation Process: Customer Support

Dear DianeGyves,

I write because you told us that you wished to end your Premium Membership as you felt you had not got as much as you anticipated for your money.

I am sorry that you feel this way and hope that I may be of some assistance in helping you get more from the service, if that is what you wish.

It is of course inevitable that people do have different experiences when using our site. Some find love quickly and easily and are delighted with the service, others are less happy with their matches or the style of the service and, perhaps like yourself, feel the system has not given them as much as they hoped for.

In my experience there are often fairly simple reasons why a person has had a less satisfactory experience with be2, and that many of these can be addressed quite easily. For example, fairly small changes in your profile and search settings can produce big improvements in the matches you receive and the responses you get to your messages.

It’s worth remembering that many people do find love with be2. We have 20 million users and over 40% of those who leave be2 tell us they are doing so because they have met someone with our help.

If you wish, I can personally look into your account and history with be2 in more detail and in conversation with you, try to work through some of the issues that may have prevented you from finding what you are looking for with the service.

If you’re interested in this offer, please write back to me.

All the best

James Pearson
be2 – Customer Service

If you don’t want any further assistance and wish to continue with your online cancellation please click here.


0 Votes

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Th
The girl who won't give in! Jan 19, 2011

This comment was posted by
a verified customer

Verified customer

Dear all,
PLEASE LISTEN!!!
I was in exactly the same position as everyone who has reported the problems they have had with Be2.co.uk. If you look back to the beginning of this thread, I suggested that users of Be2.co.uk who are experiencing problems just cancel their debit card ASAP!!! http://www.complaintsboard.com/complaints/102476/page/2#c759561

Why are people wasting time and energy writing dozens of emails to these idiots.?!! They are heartless criminals who are making a living out of conning people and they are NOT going to give you your money back. They definitely won’t react to or sympathise with pleading or hardship stories. I can guarantee they are laughing at every single emotionally-charged email because for every one of these emails, they have just made another £149. Your current penniless and jobless situation will fall on deaf ears and hard hearts. If you are going to take further action, I would certainly advise against mixing emotions with business. Your emotional pleading have no effect and it will be difficult to take your case seriously. They will get thousands of emails lie the one you have sent. They do not care!
I cancelled my debit card and they didn't bother to get in touch - I didn't receive any further correspondence from them stating that I had 'broken Be2's terms and conditions, even though there was a section stating that action would be taken if money wasn’t received ! These Ts and Cs, by the way, are a load of rubbish that mean nothing! I also saved myself £149. I was without a debit card for 3 days while another card was sent out, but that’s the only ‘hassle’ I had to endure.
I also think that it will be near impossible to find out where Be.2.co.uk is located. So, you can write, beg, plead, cry, scream to Be2 and it will make no difference. Just forget about them and move on. This is a no-win situation.


1 Votes

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Di
DianeGyves Feb 08, 2011

Finally my persistence paid off: I searched all company details and all investors and other interests, then I facebooked all Directors and e-mailed them. The following Day I received contact, ans the issue was resolved. I did not feel it was right for the bank to reimburse me, I strongly believed and still do that this company needs to be brought to book. I must admit I wish I contacted the directors at the start of this debarcle, because all in all many hours of research and stress, also 39 e-mails were sent to and from Be2. Below is a copy of the letter I have received:
Dear Diane,

thank you for your fast feedback.

I have read through the emails between customer service and yourself. I can assure you that your cancellation was successful and no further funds will be taken from your account.

As the customer service team already wrote to you, when you purchased for the Trial product you receive a confirmation of the first order which includes an attachment with all details including a renewal in case of no cancellation.

Since you are in a very delicate personal situation, I will make an exception and refund you the rebilling, I will also cancel your account immediately.

However please understand, that the customer service agent did give you the correct information in terms of the rebilling information which was given to you when you purchased our product.

Best Regards,

Carolin Meisner
Senior Customer Service Manager
_________________________


-1 Votes

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Sa
sAMANTHA BE2 Feb 13, 2011

#

I am currently a member on the Be2 website. I believe be2 is part of a phone scam based out of Nigeria. My subscription runs out March 31, 2011, but after reading this information here I want to cancel the credit card they have on file prior to my canceling the membership! Here is what I have learned in addition to this information posted on this website (which is perfectly consistent with my experience with be2 by the way)

I have emailed with 4 profiles on the be2 website. All of them claimed to be living in the UK. All of them, after several LENGTHY emails back and forth and yahoo chats, each provided me with a mobile phone number to call so they could “hear my voice”. The numbers all start with +44 70. Although 44 is the country code for the UK, the 70 numbers indicate it is a UK based “follow me” number which forwards the call to a different phone number in such a way that the dialer is unaware of the real number they are calling!! UK regulators have yet to step in??!! It is almost guaranteed that the number the dialer is really calling is a phone in Nigeria which charges outrageous rates to the caller, somewhat like how 1 900 number operates. Luckily, my “spidey senses” were tingling and did some extensive digging prior to my calling the number! After trying trace the phone number and learning about the UK 44 70 “follow me” number process, I found the information that confirmed and explains how the scam works on 411scam.com. Here is the link: http://www.419scam.org/419-phone-uk.htm

I believe be2 is the employer of this ring of criminals in Nigeria as I have found the pictures that the individuals (that I emailed and chatted with on Yahoo) were the the same “blurred out pictures” of profiles who “haven’t uploaded a picture yet” to their be2 profile!?! Also the individuals I have “reported as a scam” on be2 still have active profiles on the website (and no follow up contact from be2 was made with me as indicated when I reported the profiles). In addition to this, all of the individuals I spoke with were all “recommended by a friend” to the Be2 website and oddly protective/loyal/defensive when discussing the cancellation process of be2…. The website also sends out auto-generated emails that appear to be from individuals with profiles specifically interested in contacting you. All of the profiles I have messaged or received messages from speak English quite well, but have slight grammar “accents” in their writing. I believe be2 has some “real” profiles mixed with their employees in Nigeria for the phone scam arm of the business.

I would like to know how and where to report this website to somehow SHUT THEM DOWN! Their employees in Nigeria are skilled at what they do and willing to invest long hours in convincing their intentions. Deplorable!
#

samantha - February 13, 2011
••• Your comment is awaiting moderation •••

In addition to my previous comment, over the last 5 months, most of the profiles that messaged me on be2, that were not as obvious as other auto-generated messages, used unusual phrasing in parts of the message that was IDENTICAL to previous messages I had received from different profiles.

For auto generated messages be2 has the “I am new to be2, why not contact me?”, “Prescott Bouchard has sent you a photograph”, “Let me know what you think”, “I think you will be interested in this” . Here is an example of the “I htink you would be interested in this” message:

“Dear _______, I updated my profile to let you know some more about me. Why don’t you take a look and see if you think we could hit it off?

I look forward to hearing from you

Here’s my profile and finding out what you think we have in common!

Regards,

articbear2011″

Those messages with “no subject” appear to be individually written but again, throughout the initial message either a sentence or phrase is used that is identical to other messages previously received by other profiles. The website does offer “help” in composing message by providing “samples” to users, I believe this “help” is more purposed for their employees in Nigeria to hit more profiles in less time to find a victim. Sneaky and consistent with their other practices on be2.


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Cu
Cuppings Mar 24, 2011

Has anyone been taken to court by be2 /Intrum justitia and if so what was the result?


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Po
Pobeda Apr 05, 2011

This comment was posted by
a verified customer

Verified customer

Yes, I can see that I am in a good company her, I also made a big mistake when opening a profile on be2. I experienced the same - they steal money from my credit card and the only thing I can do is to cancel my card. Take care of your money and keep youself away from this website. They are swindlers! Pobeda.


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Di
DianeGyves Apr 08, 2011

Try sending all complaints to this guy or at least ask him for help..http://www.social-pr.net/conference/speakers/293-mark-brooks-analystconsultant-courtland-brooks.html


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Me
MelbLass54 Jun 08, 2011

This comment was posted by
a verified customer

Verified customer

Hi! Twogether be2 d oes'nt wo nt to work for me. I get messages, but I can'not to find them. My account is blocked.Why? Thanks Maria


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An
Ann866 Jun 09, 2011

My experience with Be2 is fast becoming a nightmare. I wrote to custion erservice within a month of joining and was advised that I should login two weeky prior to my subscription ending and cancel. tried it...didn't work. The website is difficult to navigate
Enquired again only to be told this time that
"We have not been able to charge the latest membership fee from you. Please note that you still have a contract with us. We are now asking you to respect the contractual relationship between us and update your payment details on our website directly after logging in.
After re-entering your credit card information you can cancel your Premium Membership by sending us a fax."...will I get a refund??? ...Oh after two messages explaining my 'contractual relationship', they debited my account anyway. Debited, but have not allowed access to the site and the fictitious matches.

Annette


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Th
The girl who won't give in! Jun 09, 2011

This comment was posted by
a verified customer

Verified customer

Repeated post:
Dear all
THIS COMPANY IS BOGUS and the people/person who works for them are criminals. They have no interest in helping people find love.
The only way you will escape their thieving ways is to CANCEL the debit or credit card with which you paid the £5 trial membership with.
There is NO other way. By emailing them and trawling their site, you are wasting your time as whatever you do to cancel, no matter how early, they will still take money from you and feed you complete rubbish about not being able to cancel.
I went through hell trying to cancel - I mean, hours and hours of hell, frustration and tears. I contacted my bank and they advised me to cancel my debit card immediately. I did and Be2.co.uk never contacted me to chase me for the money!
Sorted!
It may be a bit of a hassle being without a debit or credit card for 3 days while the bank sends you a new card with a new account number, but I'm sure you'll agree that this is nothing compared to the distress you would experience if this disgrace of a company stole over £150 from you.
Good luck!


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Lh
lh22 Jul 19, 2011

This comment was posted by
a verified customer

Verified customer

Dear all,
I was wondering, if there is anything we could all do to stop them rubbing others please. Any ideas


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Oc
OceanMoon Sep 04, 2011

was anyone taken to court by be2 ?


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De
Delphi against Be2 Sep 23, 2011

Hi
I have been scammed like everyone else, the website itself was rubbish, it was not made clear you had to cancel for 14 days otherwise they would charge you for a whole year. They tried to take 170 euros from my account but luckily my bank returned it as they tought it was fraud.
HOWEVER 8 months later I have received a letter from Intrum Justitia which is a German Debt collecting company reqyuesting 260 euros.

I have reported them to The office of fair trading in the UK http://www.oft.gov.uk/ who in turn have refered me to a European Consumer agency.
I am trying to track all named staff on the net (not easy but have some leads)
i have joined google blog http://antibe2scam.blogspot.com/2009/03/watch-out-be2-scam.html
This website needs to be taken down NOW. Might even contact watchdog.


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