The complaint has been investigated and
resolved to the customer's satisfaction
BBVA Compassbait and switch

Loans at very reasonable rates boarding on questionably low rates are offered with no intention of being lent. It is my personal opinion that there is no money to be loaned out whatsoever. The loan applications are accepted with comments like: No problem with your great credit. Then the weeks go by while you wait. There is never a loan! In the meantime, you have made arrangements for all of your income to be automatically deposited, and all of your auto debits and charges. This is what they are waiting for... to make money on you. They should change their name to Compost. Compass brings visions of the world ... spinning for change. Compost brings visions of fermenting garbage! They promise to help while they bilk you. Go to a Credit Union!


  • BBVACompass May 23, 2011
    This comment was posted by
    a verified customer
    Verified customer


    My name is Carolina Aramayo; I am a member of the social media team here at BBVA Compass Bank.

    We would very much like to discuss this experience with you. Please contact us at your earliest convenience, our email address is [email protected] To verify authenticity, please call 1-800-COMPASS; Ask the customer agent to look up my contact information in our corporate directory, ePhoneBook, and transfer you to me. Please do not disclose any private information that may violate the security of your account.

    BBVA Compass strives to provide the most courteous and responsive service.

    Thank you.

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