United States - 35233-2000
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If you are a business customer of Compass Bank and you call their Business Client Services line I warn you to...
I am disgusted and at a total loss. My mother-in-law, father-in-law, and their three grandchildren are being beaten down by Compass. They are missionaries in Mexico. They receive very limited funds to carry out their mission and maintain their living situation. Recently they went to an atm to pull out $500 to use as they needed for food and other living costs. The atm told them it could not dispense money at that time. To their horror they later found out the bank had debited the amount despite them not receiving any money at all. They contacted the bank, and as of now no one has come to the location to confirm the problem and on top of that they have charged them over $250 in overdraft fees. I know that since the location is in Mexico it may be difficult to do this, but they are CHARGING them while this is going on. These good people are being trampled on and kicked in the face by this heartless company. As I said they have very little money to begin with. This has thrown them into a very dangerous situation. Compass will not raise a finger to help them and is willing placing them in irreversible debt. My husband and I are sending them everything we can, but I have no idea what to do. I fear my family is sitting in a foreign country with little to now money and possibly running out of time. They will not recover from this is Compass keeps charging them to death. I need help and I have no idea where to go.
We worked about couple hours every day just to get the mailing address to mail a payment for our home equity line of credit. Can't find proper details incur online account. Cant find a statement for our home line of credit or an address where we can mail check for the payment. Calling customer services for more than 45 online holding for a person to answer, but no luck. this is the case for a long time. The work customer service I had ever had in the US.
I think this is causing so much inconvenience as we work all day and try to take care of our personal stuff after work; and Compass bank is making it impossible for us. Can't get a person to give us the address to mail a check.
I had two checking accounts with Compass. I called the 800 number and asked them to link them together. The lady was new and ended up very to call me back and then saying them were linked together. Meaning if money wasn't in 1 account it would pull from the other. Now I find out that that is not even possbile with Compass. I had purchases totaling around $70 and was charged $304 in NSF FEES alone not including purchase. I talked to the Regional Corporate Office and they only offered to credit back three. My direct deposit was $326 and left virtually nothing. I am a single parent on welfare and working trying to survive. Compass has poor customer and rude employees. I ADVISE EVERYBODY NOT TO OPEN A ACCOUNT WITH COMPASS. THEY ARE TAKING ADVANTAGE OF THEIR CUSTOMERS AND PRACTICING UNFAIR BANKING PRACTICES. BANKS SHOULD NOT BE ABLE TO CHARGE UNFAIR FEES. I DO NOT HAVE OVERDRAFT PROTECTION OF MY ACCOUNT THEREFORE THE CHARGES SHOULD NOT BE ALLOWED BUT THEY ALLOW THEM BECAUSE THEY KNOW THEY CAN CHARGE THESE FEES.
I have had a checking account with Compass Bank in Arizona for 6 years. I am here to tell everyone DO NOT OPEN AN ACCOUNT WITH COMPASS. A couple months ago I ordered a replacement debit card for my husband. Instead, Compass canceled my debit card and reported it as stolen. It took 4 visits in person to the branch office on 7th St and Union Hills. Hours on the phone with bank card customer service. 2 weeks later I finally got my card replaced. But not before being stranded 70 miles from home with no cash and no access to my checking account. I did not get so much as an apology.
Recently they charged me $1200 in nsf fees. It started out as an overdraft of a few dollars and by the time they were done it was a huge mess. Again tried to use their customer service. Again no satisfaction.
Compass has some of the highest banking fees in the country. They also make a habit of delaying posting deposits but put the debits through immediately. Then hit you with numerous fees and before you have a chance to make an additional deposit (because you get the notice 10 days later from Birmingham Alabama) you have fees on top of fees. I am trying to close my account now. They are charging me $7 per day and all that is left on it are the last nsf fees I am refusing to pay. There are plenty of banks out there looking for your business. Leave Compass as fast as you can.
RACIST TELLER: The service at the Promenade Compass Bank is bad enough usually, but the teller we had today is the rudest, most unprofessional bank employee we've ever dealt with. Not only did she give us a problem about a deposit (we've been banking there for six years and never had an overdraft!) - served up with plenty of attitude - but it was very clear that she was behaving this way toward us because we were white (she's African-American). Her voice, her manner and her responses ("I'm not being rude to you, but if you think that it ain't my fault") all indicated a deep problem with non-African-American customers. Why is this woman being allowed to work with the public? Please send this comment to anyone you know who banks. The branch telephone number is [protected]... feel free to call and let the Branch Manager (Scott) know how you feel about being waited on by someone who hates races other than her own. Thank you.
I will be closing my account with Compass Bank shortly and can't wait! Why?
1. NSF fees are the highest--$38.00 a day!!! Compass Bank refuses to deposit your hard-earned money first. They prefer to debit all purchases NOW, then wait 3-4 days to finally credit your paycheck. By then, it's way too late!
2. They don't have "real-time banking". Like I said, I've always had to wait 3 days for any purchases to show up on Compass' Online Banking Website.
3. Unfortunately, I found out that Compass is VERY limited branch-wise...they're only like in 5 states. Imagine visiting a state that doesn't have one... major ATM fees! Since then, I've been going to grocery stores like Wal-Mart, paying for groceries and then getting extra money via checkout.
4. Free ATM's? Please, I don't know of many people who keep all of their receipts and mail them back to the bank. Who has time???
5. Since they rip-off lots of people through high NSF fees, I would seem to think that my Compass branch would look "palatial" on the outside. It doesn't. My branch building is OLD with paint peeling all over the outside and no car drive-up ATM. The inside is worse because they have lots of smelly, empty rooms with bland beige paint.
On the flip side, my NEW bank has:
1. TONS of branches nationwide--especially when I go to visit my parents. No more worrying.
2. Real-time banking on everything! I LOVE that!
3. Knowledgeable and professional employees
4. A nice, clean business-casual building inside and out. Nothing too "stuffy".
5. Drive-through ATM's.
Choose banks carefully... or else it WILL cost you sooner than later.
My father died over 6 years ago. Compass Bank would not change the address of record on his bank account even though he had requested it prior to his death. He was living with my husband and I at the time of his death. We had forgotten about the account over the years. It only contained a little over $1,000. Recently, while going through some old papers, we found an old bank statement on the account. We took a certified letter from the probate judge along with a death certificate to the bank. The letter told them to release the funds to me. They said they would send it to their legal department and let me know when I could have the funds. That was on 4/20/07. As of 4/24/07, still no word. They never return my calls. I have to go to the bank everyday on my lunch hour to check on the status. The other banks at which my father had small accounts were very courteous, efficient and released the funds to me the day I presented them with the letter from the judge. I would recommend that no one have any type of account with Compass and they are the most inefficient financial institution I have ever had the misfortune to have any dealings with.
I have a Compass Credit card that ive been paying on for years. Ive paid down considerably a few times, but now im overlimit and the interest reflects that. I am currently 90 days past due on my payment, for the usual reasons.. trying to make ends meet and that is my lowest priority when its feeding my child or being current with those lovely folks. I also, until recently banked with compass. This was mistake number one. as soon as i am even 30 days past due, they look into my bank records and start calling people ive paid through that account, or have been paid by. I run a small business, and having my accounts contacted because of my debt is needless to say, very embarrassing. I am not one to duck out of a debt. I always pay these people, its just the last thing in a pile of actual current bills that id like to keep above water with. So this woman from the collections department, it seems did research for my name on google or something, found the myspace page for my band and started calling my bandmates to get to me! shocking, no? I know this is very illegal. I called and left her a rather heated message today after hearing that she called my mother in law to try to get to me. I know that its these peoples jobs to get paid, but i cant imagine feeling alright about creating so much extra stress in peoples lives, which in effect has the opposite result they are after it seems. I should be working now, but im so upset over this string of harassing phone calls i needed to find a way to deal with this woman. In my message i told her it was both ineffective and likely damaging to Compass to deal with people this way. I know that they have to call me every 5 days when i am past due, but really, calling people that are friends or family or business associates is far too much! I am hoping that my message will have some effect on the depths this woman will go to to try to embarrass me into paying my bill, which is about $3,000. seems that ol' Julie Camp would have much bigger fish to fry than me. the hours she spends researching my life is pretty insane.
Any advice, other than better foresight?
The other issue is the constant overdraft fees due to the way Compass processes their clients debits and credits. Funny how no matter what time you make a deposit, if you had a debit that day, that clears first. These people have made so much money off me, because of the less than honest way they process transactions. In fact, I can pretty much guarantee that if i hadn't been charged overdraft fees because of their interesting methods, i probably wouldn't be so far behind on my credit card! I switched to Chase because they seem to apply credits and debits straight away.. so far no issues whatsoever with them.. and maybe that will help me get back on top, not having those 2 or 3 $36 overdraft fees every month.. when i think how much they have gained on me... its enough to make me want to give up on finance all together... but ill power on, and once my business is thriving, even somewhat, ill make it clear to them that they lost a customer with their below board methods. Until then, im trying to figure out a way to pay off this debt without ever dealing with this woman...
This company piled on bogus late fees to my credit card bill, I tried to work with them on this mistake, even agreeing to pay off the total bill, minus the disputed amount, but they refused.
They continued adding the late fees to the tune of about 300.00. I eventually had to get the Better Business Bureau involved in this dispute, after this, the company resolved the dispute, agreeing to the original disputed amount, but, they had done damage to my credit with mis-information sent to the credit bureaus.
I explained to them, that since they agreed to the settlement of the original amount, they should also do the right thing and correct the damaging information sent to the credit bureaus. The bank's representatives were very nasty and rude through out my six month ordeal with them, they also refused to correct the mis-information sent to the credit bureaus. Cut throat company, very unprofessional, will never get involved with them again.
Compass Bank, Decatur, AL. 35699, Credit Card Division
Compass bank is trying to repossess my vehicle - stating that it is a third party or "straw" loan which they are stating is illegal. The story... while in between jobs and my other vehicle failing me my mother purchased a 2005 Dodge Dakota in her name - I am driving the vehicle and making the payments. There have been numerous times that they've stated my payment was late because I did not put on the check the state the loan originated out of - hence charging me late fees - but the loan number and account number were both on the check. Thinking this was all resolved, I mailed my September and October 2006 payment into the bank - the bank is stating that they will not accept my payments because the payment is not being made by my mother who is their customer. I asked for the payoff on the loan thinking I could go get it refinanced in my name through another creditor considering the hell they've been putting me through. I have been paying $483.93 for the past 13 months - totaling $6291.09. They are telling me that of the $6291.09 my loan amount has been reduced by less than $2000.00???? Please someone help me do the math here!!! Plus, if you are paying a loan off early then you by law do not owe the full financing charges - they are stating I still have to pay the full amount of what interest would be owed if I paid the loan out vs. paying it off early. Compass bank is telling me I owe for a payoff almost the full amount of the original loan. This makes no sense!!! It Is Illegal!! Now, here I am a single mother, trying to make payments on a vehicle that Compass bank is saying they are going to repossess for non-payment (they have two checks they refuse to cash because my mother's name is not on them but yet they've taken 13 other checks just like the two they have over the past year). Compass bank is stating the only way I can keep the vehicle is by paying the full amount of the loan which again they are trying to say is only $2000.00 less than what I owed originally!!! Can someone please give me some insight here???? Compass Bank is a crooked business. I think it is time someone stands up to the thieves.
I opened a business checking account with Compass Bank, Florida on July, 2005 and gladly closed to account on...
I have run into some financial difficulties have turned compass over too a settlement co. I have asked Jeremy from compass to cease calling me at work or I will lose my job he does not care and calls me everyday. Also breking the rules by calling at 7:30 in the morning I have shut off my phone and cable
And internet, Compass is driving me to a nervous breakdown everyday 3 to 4 times I need someone to help me,i am trying to get back to my feet but compass knock me down. That said they will call me anytime and any place. I have just recently found that I may be bipolar currently undergoing medical treatment for such. Can't explain to Jeramy he is so rude and if I lose my job where I have been for 8 years then I might as well live under a bridge. Help me if you can.
Compass bank - [protected]