Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks BBVA Complaints #22-41
BBVA

BBVA review: Debit card ( 1 comment)

J
Author of the review
5:41 pm UTC

I was automatically called about possible fraud on my account.
The person took care of the situation but I still have an amount of 4.95 that has not been taken care of.
Also I was told I would recieve a new card in 5 to 7 days and it has been 21 days and yet to see my card.
Customer service is a joke I even had a lady laughing at my stuation which is not right at all.
Then I spent almost an hour on the phone trying to find out why I haven't received my card and was told they would send another card out that would take another 7 days I then said it was not right for me to wait that long since I already have been waiting 21 days now.
I said to make things right it should be overnighted me then I was hung up on and never called back

Desired outcome: if ican't get a response i will just close my account because it seems to me no one cares about customer relations

More
Send message
Copy link
Report
1 comments
Add a comment
C
C
Crystal2021
Orizaba, MX
1 complaint
1 comments
Send a message
Jul 14, 2021 3:24 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I hae a checking account with bbva u filed a fraud dispute I never got my card in the mail before I left county I been using online back transferring or order online 660 was taking out at a ATM I called the vabk they denied my claim I'm in another country and they denied mW said it wasn't fraud I appealed it they gave me a credit for 660/I time them not to mail me a card I'm out of country they did any wag somebody got that and took 300 they refused to take my dispute and took the credit back out my account I am now 218 negative
I have to deal with someone stealing my money and now I age. to deal with the bank stealing my money

More
Copy link
Report

More BBVA reviews & complaints

BBVA - Frozen account 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - Non-sufficient funds charges 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - Holding deposits to generate nsf fees 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - Excessive nsf fee 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - crooked business! 2
BBVA - check number 44120 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - nsf fees 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - excessive overdraft fees, unable to catch up. 1
BBVA - nsf charges 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
BBVA - unauthorized billing 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all BBVA reviews and complaints

  1. BBVA Contacts

  2. BBVA phone numbers
    +1 (800) 266-7277
    Click up if you have successfully reached BBVA by calling +1 (800) 266-7277 phone number 5 5 users reported that they have successfully reached BBVA by calling +1 (800) 266-7277 phone number Click down if you have unsuccessfully reached BBVA by calling +1 (800) 266-7277 phone number 12 12 users reported that they have UNsuccessfully reached BBVA by calling +1 (800) 266-7277 phone number
    Customer Service
    +1 (800) 239-5175
    Click up if you have successfully reached BBVA by calling +1 (800) 239-5175 phone number 0 0 users reported that they have successfully reached BBVA by calling +1 (800) 239-5175 phone number Click down if you have unsuccessfully reached BBVA by calling +1 (800) 239-5175 phone number 1 1 users reported that they have UNsuccessfully reached BBVA by calling +1 (800) 239-5175 phone number
    Credit Card
    +1 (800) 239-1996
    Click up if you have successfully reached BBVA by calling +1 (800) 239-1996 phone number 0 0 users reported that they have successfully reached BBVA by calling +1 (800) 239-1996 phone number Click down if you have unsuccessfully reached BBVA by calling +1 (800) 239-1996 phone number 0 0 users reported that they have UNsuccessfully reached BBVA by calling +1 (800) 239-1996 phone number
    Loan and Automated Loan Payoff
    +1 (888) 853-6346
    Click up if you have successfully reached BBVA by calling +1 (888) 853-6346 phone number 0 0 users reported that they have successfully reached BBVA by calling +1 (888) 853-6346 phone number Click down if you have unsuccessfully reached BBVA by calling +1 (888) 853-6346 phone number 0 0 users reported that they have UNsuccessfully reached BBVA by calling +1 (888) 853-6346 phone number
    New Mortgage and Home Loans
    +1 (800) 273-1057
    Click up if you have successfully reached BBVA by calling +1 (800) 273-1057 phone number 0 0 users reported that they have successfully reached BBVA by calling +1 (800) 273-1057 phone number Click down if you have unsuccessfully reached BBVA by calling +1 (800) 273-1057 phone number 0 0 users reported that they have UNsuccessfully reached BBVA by calling +1 (800) 273-1057 phone number
    Online and Mobile Banking
    +1 (866) 342-2512
    Click up if you have successfully reached BBVA by calling +1 (866) 342-2512 phone number 0 0 users reported that they have successfully reached BBVA by calling +1 (866) 342-2512 phone number Click down if you have unsuccessfully reached BBVA by calling +1 (866) 342-2512 phone number 0 0 users reported that they have UNsuccessfully reached BBVA by calling +1 (866) 342-2512 phone number
    International (Mexico
    More phone numbers
  3. BBVA emails
  4. BBVA address
    15 20th St. S Ste 1501, Birmingham, Alabama, 35233-2000, United States
  5. BBVA social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all BBVA contacts
BBVA Category
BBVA is ranked 211 among 353 companies in the Banks category
#209 Hatton National Bank [HNB] Hatton National Bank [HNB] #210 Amscot Financial Amscot Financial #211 BBVA BBVA #212 Greenlight Kids & Teen Banking Greenlight Kids & Teen Banking #213 BluPeak Credit Union BluPeak Credit Union
BBVA Alternatives
Greenlight Kids & Teen Banking 17 reviews BMO Harris Bank 52 reviews TD Bank 464 reviews Paya 10 reviews Georgia's Own Credit Union 20 reviews