[Resolved] BB&T Bankgap coverage on our totaled car

D Aug 14, 2018

My son totaled our 2009 Mercury Mariner in August 2017. When we filed the claim Regional Acceptance and BB&T claimed our Gap insurance had expired in August 2017 even though the gap insurance was tied to our vehicle contract which had been extended several times was still in force. We fought Regional for months and they said we would have to speak with BB&T for a decision. Now our credit is ruined due to hits on our credit score and they are still not paying the Gap amount they were contractually obligated to enforce

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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