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Bass Pro Shops review: Horrible customer service at firearm dept

Christy7901 of US

Dec 31, 2025 1:32 pm EST

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I went to the Bass Pro Shop at Dolphin Mall. The staff that attended me didn't explain to me nothing. He opened a computer and asked me to answer questions. I didn't understand some questions I waited for him for 20 minutes and then he came back. He stated I answered the question wrong I told hi I was waiting for you and you disappeared. He said I was not able to buy any gun in Basspro Shop any more. If he would have helped me as his job description that would of not happened . After I waited 30 minutes in the line.

Desired outcome: My account to be fixed and gift card. For horrible customer service. AND that the Basspro Shop employee have better training in customer service.

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+1 (800) 227-7776

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+1 (800) 494-1100

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+1 (417) 863-2499

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customerservice@basspro.com

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2500 East Kearney, Springfield, Missouri, Springfield, Missouri, 65898, United States

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