I went into the Tacoma location to purchase a firearms I had all the pertinent identification required. I also have a clean criminal history. A while back my wife made a mistake filing out a 4473 form and was denied a purchase That was like a month ago. So today i noticed a Ruger security nine in the advertisements that I was interested in and I went in to fill out the paperwork to purchase it. I completed all the paperwork and then they started calling people over this one guy comes over acting like he’s the FBI or something starts treating me like I’m some kind of criminal. He’s taking pictures of my information off the screen with his personal phone and then informs me because my wife made a mistake on a form that I would be denied to purchase the firearm that I wanted if that’s the policy. Well, then that’s fine. I understand, but it’s the way I was treated. They made a spectacle of me took pictures of the screen with their personal phone and made a big scene about it. I understand policy that’s fine but there’s no need to be treating people like they’re a criminal when they’re not it’s very unfair and very unprofessional. I’ve spent my entire life a law, abiding citizen and refused to be treated like a criminal because I didn’t know some store policy. I was told that i could never purchase a firearm from bass pro shops or any subsidiaries ever again. and the whole time I was very polite and calm and never got angry. There was no reason they should be treating me with this kind of disrespect. like I said if that is policy, I respect policy, but I don’t respect being treated like a criminal in front of other customers and employees.
Claimed loss: It was just extremely inappropriate and and disrespectful the way the situation was handled the taking pictures of my personal information with their phone was over the top in my opinion
Desired outcome: I hope this would never happen to anybody else. I will no longer ever be doing business with bass pro shop in any fashion whatsoever. and I’m gonna make damn sure my friends don’t either.
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