Bass Pro Shops
reviews and complaints

Please forward to Human Resources. Original letter adressed to: Mike O'Brien manager of Bass Pro at 14045 Abercorn St Savannah, GA 31419

[protected]

Lets cut to it. This past week of 11/10/22 my beautiful girl friend and future wife Breanne McCranie applied for a position with your store. She got interviewed, met a few managers and was taken through the store which was about a 2 hour process. She was lastly interviewed with your apparel manager Yetta ? (forgive any spelling error). Yetta told her the job was hers and she'd contact her the following day or two. Well that never happened. Breanne visited the store in person to inquire why she hasn't been contacted. Well I was also there to witness what was going to happen. Yetta could only simply look off guard and say that upon Breanne's application review to the manager ( I'm assuming it was you?) it was determined she wasn't a good fit for the job. Well Breanne and I both knew what she was saying without being able to say it. Yetta knew it too..

Seems Breanne made a mistake and used a word that drew a red flag although Bass Pro corporate policy says different.

Lets take a breath. Please consider this. Breanne is 40 years old. She's well groomed and dressed. She has 10 years experience in retail at Dillard's dept. stores.. She's a college grad with a degree in Nursing and chemistry. We live in Georgetown, literally 10 minutes from your store. Breanne's ex-husband (named Bo) is a Green Beret Special Forces US Army soldier of 17 years. She has 2 sons with him one of which has autism. While she was much younger while her husband Bo was deployed she made a mistake and filled out a food stamp form incorrectly. (Imagine a military family having to use food stamps ?)

Well the numerical error was a 200 dollar difference in claimed income. The Government pressed charges on them. Rather than Bo, a military man and bread earner of the family get charged , Breanne decided to let them solely charge her. Maybe it was a mistake... Well that charge was a

" FELONY"... OMG that's the "F" word she told Yetta at her interview. Breanne's honesty should be appreciated because by law she didn't have to tell her that. Now If your HR did a background check you'd see this F word come up. There's a monetary issue that needs to be addressed in court that's unresolved, once adjusted the F word will be removed from her record. Also because of Covid and a backed up court system this is taking beyond a reasonable time. Otherwise a judge has already adjudicated this matter and in the mean time as this happened in Florida she's writing Governor Ron DeSantis to expunge this matter.

Should you want some references or someone to back her character up you can ask Voodoo Daddy Sea Hunter Rob Fordyce. If you don't know him you can ask your fishing and hunting managers... Or her childhood friend PGA champ Bubba Watson. I can also provide her ex-husbands military info etc. should you want to confirm that. A "Felon" doesn't mean you did prison time, dealt drugs or committed a violent act.. Bass Pro corporate says they hire felons ?

So why wasn't Breanne hired ? Hmmmm...

Please reconsider her for employment. She's a great woman,mother, spouse, nurse, friend and could be a great employee for Bass Pro.

Thank you sincerely,

Mike Komorowski

CSX Train inspector

Brotherhood Of Railway Carman

[protected]@yahoo.com

Cell [protected]

Last night I purchased roughly $300 worth of merchandise in your Rocklin store. I had $275 worth of gift cards, 4 $50 and 3 $25 cards. The cashier ran the cards one at a time but on the last two $25 cards I looked away to fix the box and during that brief moment He quickly states " Ok I am running the last card" which I thought was odd and at same time grabbed the stack of cards and quickly threw them in away in the garbage can. I stated that there was another card for $25 but he quickly said "No I scanned them all" I explained to him that I was sure there was another $25 card and he again said "No" I then tried one more time to get him to check the cards he just threw away and he wouldn't. By then I was too upset and didnt want to cause a scene so I left. I know it's only $25 and it was a birthday present, but I feel like I was scammed. I enjoy shopping at your store but that left me with a bad experience.

Dustin Pilgrim

[protected]

[protected]@gmail.com

(This was also sent to Big Cedar)

My name is Richard Baumann. I purchased six tickets for the Thunder Ridge Garth Brooks concert plus parking for the concert on Saturday night, October 1. My Ticketmaster Order # was 28-55215/CH#. I held tickets for Section: HILL, Row G07, Seats 486-491. I am requesting a 50% refund for my ticket expense to the Thunder Ridge event October 1, 2022.

The reason for requesting a partial refund is that due to the event management’s lack of planning and management of automobile traffic, the lack of adequate shuttle space and the inability of the event organizers to get attendees into and out of the venue, I was greatly inconvenienced and missed part of the show. The details are:

In a single vehicle, myself and five other seniors, all aged over 65, started out from Branson Landing at 3:00 pm to get to the Thunder Ridge venue early enough to have plenty of time to make it into the seating areas. In fact, traffic was lined up the hill from Branson to the Ridgedale exit on US Highway 65 at a full stop all the way from the Tanneycomo bridge to the exit. We were in that line for over three hours. Once turning right on to MO Hwy 86, it took another 40 minutes to get into the paid for parking lot. We then waited 20 minutes for a shuttle and then walked a lengthy route to the entrance of the seating area. Our tickets were presented around 7:15pm at the electronic ticket scan.

Our exit was equally frustrating. We walked to the tram loading area about 20 minutes for us as there were no provisions for ADA vans or carts in that area. We then waited in line for transport to the parking area which took almost 60 minutes. We then waited another 45 minutes to get out of the parking area. After that, traffic on MO86 and US65 was flowing normally.

In total, our wait time in excess of what should nominally have been about 20-30 minutes on each end was over four hours, almost five. As a consequence, we missed the opening airshow and preshow. We actually spent much more time trying to get into the venue than we could spend at the Garth Brooks concert. This is a totally unsatisfactory situation and reflects badly on Big Cedar, Bass Pro, its management staff, the event organizers and their contractors and greatly inconvenienced not only our group but thousands of people who were forced to exit their vehicles on US 65 or miss the show entirely.

To be sure, we saw the entirety of the Garth Brooks performance. But the overall experience was far below not only the standards of Big Cedar/Bass Pro/Johnny Morris but frankly well below the minimum acceptable level of accommodation of even an amateur event, hastily organized and under resourced. It simply was the worst crowd management experience I have ever seen.

My request is for one half refund of my ticket price for six tickets. I did get to park, so no refund requested there. My cost for this part was $98.95 X 6= $593.70. I expect a refund of $296.70, an apology and any help expediting this refund from Ticketmaster that is necessary. According to local news sources Johnny Morris is quoted as “We will make this right.” This is what will make this right for me, both as an attendee at Thunder Ridge, a long time customer of Big Cedar and a customer of Bass pro Shops.

Richard Baumann

[protected]@mac.com

[protected]

999 East Gaslight Dr

Springfield, MO 65810

I Tried to return a bow that was opened out of the box and never used and the store manager (John) at bass pro shop in Atlantic city NJ says that they cannot refund or exchange a bow. There is not 1 sign posted in the store or on the internet return policy that says an open box Bow cannot be returned. The manager John, spent about 15mins on the internet trying to find why bass pro can't take a bow back, and he couldn't find anything saying that they couldn't. HE WAS MAKING FALSE EXCUSES why he cant refund a bow. This manager was rude. And had no knowledge of basspro shops return policy. The only statement on the return policy about bows is if they are refurbished they will not refund it. This manager tried saying that an open box bow is the same category as refurbished. I asked him to explain the meaning of refurbished vs new and he couldn't answer. I drove 4 hours and spent $100 in gas knowing that I should have been able to return a bow after reading the return policy only for the manager (John) to tell me there's nothing he can do with an open box. Unprofessional, no knowledge of the return policy, and rude. Only words he knew was he can't help me, sorry, have a good day.

Friends and family may look into another outdoors retailer because of this situation after this manager cost me and my family $100 in gas and a $387 bow that I have to return through mail now.

The salesman at Bass Pro in Nashville explained that this offering was to help them better promote resorts that most people don’t know BP has available. He said it was $179 for 3 nights at a resort campus and that in addition to the money I would be required to sit through a 90 minute timeshare presentation and promote the venue via social media and referrals to friends. I let my trust in the Bass Pro brand cloud my judgement and thought this would be a fun thing to do and take my son to, to foster his love of the outdoors. Also, if the timeshare options were reasonable I thought it would be a nice way to plan vacations in the future.

When I scheduled my trip, the Bluegreen (agency partnered with BP to coordinate the offering) rep again gushed about how much fun we would have at this “resort.”Imagine my surprise when I received my Bluegreen confirmation that my stay included 3 nights and hotel that is NOT a BP resort. In fact, it’s a 2.5 out of 5 star dive that has been reported numerous times for bed bugs! I cancelled my reservation immediately. I’ll never do business with Bluegreen again and Bass Pro should be ashamed for partnering with them. I’ll find more honest companies to expose my son to going forward as well.

I have a 2016 Bass Tracker 175 with trailer. On Sunday evening I was loading my boat onto the trailer when the bottom right support broke off leaving my boat unable to sit properly on the trailer. I had to tie the boat down with ratchet straps to get the boat to a safe place. At this point I am unable to haul my boat due to the hill support breaking off. Now my boat leans to the right and lifts up in the air in the front while on the trailer. It is unsafe to move at this point.

This is ridiculous to happen to a 6 year old trailer. I am requesting that the trailer be fixed immediately so I am able to enjoy my boat.

I received two pair of Columbia shorts as a birthday present, they did not fit right so I wanted to exchange them for a different size. Being that they were a Birthday present I didn't have the receipt, but as it is posted at the return desk, I could get an exchange or a in store credit. when I tried doing that with my shorts, they said I couldn't because they were Columbia shorts. I explained that nowhere on the return sign did it say that and when I purchased them the cashier didn't inform me of that. I received a fishing pole with real, two shirts and two shorts. Don't think I will be buying from Bass Pro again if we cannot resolve this problem. Not a threat a promise

Robert Aliotta Jr

My order was broken up into three shipments. Two of the three shipments never made it. Fed Ex notified me that all three shipments were delivered. I attempted to contact Fed Ex to notify them that I never received my order. I never heard back from them. I then went to the Bass Pro Shop site. My complaint is that you certainly make it easy and simple to buy stuff, but you do not make it obvious on what to do when you need assistance with something like this. Even worse, when I called the general number, I had to wait through multiple messages that had nothing to do with my issue. It seems to me that Bass Pro could figure out a more streamlined process here. Other companies are significantly better at this. BTW the person I spoke to was helpful. Just the process of getting there was bad!

On may 26 I bought a pit boss pellet grill on may the 27 my order was cancel , now they got more at store but now many to charge me over 400. $ to ship it to me not the $75. Dollar shipping the store site said . They said today to keep checking the website to see when they get some at warehouse . They can't notify me when they get them in . to much trouble to let me know.

Today 4/9/2022 1:45 I picked up my Suntracker 22 XP3 from the service department at the Rocklin CA Bass Pro Shops. It was brought in to replace a defective Bimini Top. Before I dropped it off I cleaned and inspected the boat for any damage so I could compare the condition to when I picked it up. When I arrived I noticed immediately that the headrest that sits up against the Bimini top frame which they had just replaced was torn and had foam sticking out. I climbed into the boat to inspect the rest of the installation and opened the top to see if it functioned correctly. While im looking at it Brian from the Tracker Boats service Center comes out yelling that Im closing it wrong, I was looking at the frame and not attempting to close it. I usually greet these guys with a hello how are you doing but after being told I was operating the top wrong in that way I started with pointing out the ripped upholstery. Brian said his guy told him he didn't do it and that he believed I brought it to him ripped already. I told him I inspected the boat carefully before I brought it in and this was clearly not there. He continued to tell me that he believed his guy and that obviously Hes going to take his word over mine because he has no reason to lie to him. I asked about the customers word and he said that it was brought in ripped and basically that was that. Now not a huge deal at this point but this was very frustrating and disappointing in the customer service he was providing me and his disrespectful attitude towards me. To make this day worse for me he decided to express his opinion that he thought it wasn't right for me to open the top and inspect the work they did. He said why would I mess it up just to have me call him 10 mins later. There is absolutely nothing wrong with the customer looking over the work done before heading home and he made a big deal about it and was mad because he said he was doing me a favor replacing the faulty top. He stood there with a piss poor argumentative attitude for 5min telling me they would order me a new one but wouldn't take responsibility. I've never had a more I don't give a [censored] response from an employee as a customer in 40 years. I have been a life long customer of Bass Pro and now I have no desire to ever come back. After spending $50K on this purchase and then to get treated this way is unacceptable.

Ryan Sullivan

When the pandemic started my wife and I both bought bass pro catfish king rod/reel combo. Well a little over a year after the pin that holds the handle on the reel came out. I called the portage indiana store where we bought them. The lady who answered the phone was super nice she said to bring them to the fishing department and see if they could do something. Her name was Kelly. So I brought the reel and handle into the department. I showed the 4 men who were standing around. I showed them the problem and the all kinda kept looking at each other and laughing. So I asked again about it. One had a huge smile on his face and said all they could do was send it in and it would be about a 50/50 chance it would be fixed. The other 3 kept looking away and giggling making my wife and I feel really embarrassed for even asking. I get that we only spent about $100 on them both and they wasn't the $300 reel kept in the case but still there's a right way and wrong way to deal with someone. They maybe could not have kept laughing at us because we were asking about a reel that's about $40 and maybe if nothing could be done about it they could have at least taken it from me and looked at it before passing judgement about it. They never even touched the reel. I get that bass pro is a multi million dollar company and our $100 isn't going to shut the company down but still to be treated like that is just sad because we can't afford to buy top of the line items. A week later my wife's pole broke the same way and we just threw it away because we knew nothing would be done. We'll shop at walmart for rods and reels from now on. I know that probably doesn't matter to a big corporate office but as a person you'll always feel a little embarrassed and small looking back at the situation and all they had to do was not laugh at us and took the reel and maybe pretend that they were trying to do something about it then just say sorry we can't fix them. It really doesn't take much to make people feel good about the situation. If they had taken it gave it a little look over and said nothing can be done and both my wife and I would have walked out feeling like at least we mattered as not only customers and more importantly feel like people.

Purchase on line web site Bass pro shops; June 28th 2021:
Allegedly shipped out "free" to Peoria store. After 3 calls promised that it would be here soon...no kayak. 5-7 days shipping to store. They are well passed that. 21 days and counting. They cant track it...They say it's probably sitting on a truck waiting on other items to be shipped with it to that particular store. 2 weekend gone now I could not sure it. I don't like whenever a business dose not do what they say they are going to do. I would have ordered it somewhere else if I knew it would take longer that 5-7 days. Gesh. Maybe I will get by Christmas and we can wrap it up for a present. How does a company that big have no way of tracking their mech. Mind boggling.

The horn has never worked on my 2016 24' Fish barge pontoon since time of purchase, I've had in the Harrisburg, PA store
numerous times for repair, and they would state that it was fixed only to find out it wasn't once on the water, also the
original cover was damaged and a replacement was ordered to which we used the original until receiving the new one, that
never fit like the original, we suspect it was / is wrong cover. I sent a email a year ago or so to Bass Tracker with these
concerns but never received a response back.

BUYER BEWARE

Tracker boat sales manager in Orlando cannot be trusted
We recently were contacted by a salesman that a boat we were looking for was available since customer that had ordered it no longer wanted it.
We immediately made a security deposit to hold it and that weekend went to store to see the boat. We also had a signed agreement that the boat was ours. We then proceeded to get our bank financing process going
While waiting for ppwk from bass pro to complete the transaction the tracker boat sales mgr called and said the boat was not available to us. Another customer had been waiting 5 months for this boat
Obviously she had someone that she wanted to sell to. I can only assume it was a friend or paying cash and not using bass pro financing
Bottom line
Beware even if you have a signed agreement. This sales mgr picks and chooses her customers

So you do all this marketing for a promotion that is all smoke and mirrors. I started looking for Humminbird and Minn kota products for my 2017 Nitro Z-20. I wanted to take advantage of the promotion that sounded to good to be true. I called every store within reasonable driving distance, and none of them had any of the products in stock (part of the promotion is no rainchecks). This was as soon as the stores opened on the first day of the sale. Very frustrating to deal with big box stores.

When I ordered the products it listed the items were available. The order came back canceled 5 days later. Not only that, they took the money from my debit card at the time of ordering. They have cancelled the order but did not return the the money they took at that time. People expect to receive products they order when it is listed available and if not return the money at the time of cancellation so they can go buy elsewhere. This has made me to consider shopping elsewhere in the future.

I normally have had no issues with Bass Pro. Get what I order on time and sometimes early however for the last several orders they offer 2 day delivery with purchases over $50.00. All my orders are over $50.00 but they are blaming FedEx and take no responsibility for the delays. I told them I didn't ship it so it is your responsibility because I didn't buy the items from them I bought them from you. Was told 3 times on 3 different LATE deliveries, sorry there is nothing we can do. So I took that as we don't care. Well, the last Manager I spoke to about this said the same thing. I guess they don't care that Amazon will kill them on all the other items except guns and ammo. Great Business Model Bass Pro... Amazon got my next order and yes it was well over $50.00. Thanks for not caring Bass Pro.. Lost a good customer.

On Saturday Sep 12th I purchased a New Mako CPX19 boat from Cabelas Fort Worth Texas. ($38, 000) cash.The next weekend I took it out and found a very serious issue with the outboard motor shutting itself off. I called my local Bass Pro in Garland Texas who asked me to bring it in to them. I delivered it on Monday 9/21. From that date it has been sitting outside in the elements untouched. Each time I ask when they will work on it I'm told they don't know and they are too backed up. Bass Pro had plenty of resources to make the sale, but none available to actually fix this boat. It's been sitting outside for 10 days, no updates...no timeline, no communication. Shannon Murphy [protected] [protected]@yahoo.com