Lensmart’s earns a 4.3-star rating from 6 reviews, showing that the majority of eyewear customers are very satisfied with their purchases.
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Glasses
I ordered a pair of safety prescription glasses. I could not see through the lenses. They said the prescription was made correctly. So I sent the glasses back shipping at my expense. They offered to refund only 70% of the lenses and 100% of the frames. I filed a dispute with PayPal because I fill they should refund the entire price since the lenses were...
Read full review of LensmartIs Lensmart legit?
Lensmart earns a trustworthiness rating of 39%
Be careful. Check reviews and watch out for issues before dealing with Lensmart.
We have received reports that the website associated with Lensmart is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
We conducted a search on social media and found several negative reviews related to Lensmart. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Lensmart has claimed the domain name for lensmartonline.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
- Lensmartonline.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Lensmartonline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Several positive reviews for Lensmart have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- We looked up Lensmart and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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About Lensmart
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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Lensmart in the 'Complaint Title'. Be concise but descriptive to grab attention.
4. Detailing the Experience:
- Provide detailed information about your experience with Lensmart. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents that strengthen your complaint. Avoid including sensitive personal data in these attachments.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Lensmart.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to officially submit your complaint to ComplaintsBoard.com for review.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.
Follow these steps to effectively file a complaint against Lensmart on ComplaintsBoard.com. Your detailed complaint can help address the issues you've faced with the company.
Overview of Lensmart complaint handling
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Lensmart emailscs@lensmartonline.com88%Confidence score: 88%
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