Lensmart Eyewear Shoppers Reviews and Complaints

Latest Reviews and Complaints

Wayne Erman of New Philadelphia, US

Dec 11, 2022 9:45 am UTC

New complaint

Featured review

Lensmart Glasses

I ordered a pair of safety prescription glasses. I could not see through the lenses. They said the prescription was made correctly. So I sent the glasses back shipping at my expense. They offered to refund only 70% of the lenses and 100% of the frames. I filed a dispute with PayPal because I fill they should refund the entire price since the lenses were...

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How responsive is Lensmart's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Lensmart offers a selection of prescription eyeglasses, sunglasses, and contact lenses. They provide various frame styles and lens options, including blue light filtering. Services include online vision tests and a virtual try-on feature for glasses.

Lensmart has received 1 complaints on ComplaintsBoard. The first reported case, Glasses, was published on Dec 11, 2022, and the most recent complaint, Glasses, was posted on Dec 11, 2022.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Lensmart Legit?

Lensmart earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Lensmart to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lensmart is known for their high standards and safety. If you're thinking about dealing with Lensmart, it's wise to check how they handle complaints.

Lensmart has claimed the domain name for lensmartonline.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Lensmartonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lensmartonline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Lensmart have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Lensmart and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Lensmartonline.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

Lensmart protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Lensmart Contacts

Lensmart emails

cs@lensmartonline.com

88%
Confidence score: 88%

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Jul 17, 2026