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2.0 37 Reviews

Barrister Global Services Network Complaints Summary

9 Resolved
28 Unresolved
Our verdict: When using services from Barrister Global Services Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barrister Global Services Network reviews & complaints 37

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2:17 pm EDT
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Barrister Global Services Network payment late or less than promised

I had worked for Barrister since 2003 under tech ID BAS6168. Had occasional problems, especially when Katrina hit. Since that time, tech hold times have increased - over 3 hours on hold at 3PM MDT on a Friday, till the onsite person had to go home, pay has become a pain, and getting hold of dispatch takes over an hour. Their tech support has become less knowledgeable and put me on hold to research. I have found that I can Google the issue and apply it faster than it takes to call them.

I do have experience in fixing things, but in the past it was their tech support that has caused me problems and made me run late to a 3rd call to order the correct part. This not knowing how to correct things by tech support is upsetting and a lot of the clients like the work that I do and I have gotten good reviews in the past .

Their pay has been slower than other companies, but the Net30 has been honored until this January. I started receiving a partial pay on the 28th or 29th day, and when I complained to pay issues, I would get an email telling me I would get the balance in the future. For example, a $35 job was paid $26.25 with $8.75 paid 6 days later, a $60 job was paid $30 on the 28th day and $30 on the 42nd day. When I complained to Debra Bowers, she advised to contact Jared Bowers to resolve, and he did by deactivating my account so that I would no be "unhappy"

It seems that barrister accepts no responsibility for anything dealing with Contractors and they are bad at communication and they will deactivate you with out telling you

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Update by Roy Kelly 2
Apr 11, 2016 1:20 pm EDT

They did not resolve my concerns. I have 9 different jobs that were not paid withing 30 days. when I receive $8.25 of a $35 service call on the 39th day after performing the work, that is not net 30. Yes the majority of the payment was within 30 days but the balance was not. For a $60 service call, the balance of $30 was received on the 33rd day after performing the work. For a $30 service call, the balance of $6.75 was received on the 32nd day. When I asked why this was, I got no response, and when I continued to ask I was deactivated.

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Barrister Global Services Network, Inc.
Hammond, US
Apr 11, 2016 12:31 pm EDT
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Barrister has responded to this individual and resolved his concerns. We work with all of the techs who perform work for us, and we pay on time. Ask the over 2, 000 techs who worked for us in 2015. Compared to a few negative posts, you will quickly see where the problem may lie. When we work with a tech repeatedly and they continue to complain about the exact same issue over and over, even once it has been resolved they continue to re-visit the instance, and they find fault with every term and condition and process, it becomes expedient for both parties to discontinue the relationship.

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Barrister Global Services Network I was working with them and now they will let me work with them again

I was working with Barrister in the past several years on and off. Under the BAS32299 id They deactivated me and did not tell me why or how I could correct it. I asked and it deactivated by the vi of the company. I have asked for a call back o I could talk with him to the matter resolved. So in the past few months I took a project job not with barrister and when it ended I asked tech support if I could come back and work with them. So they proceeded to send me the starter pack and the next thing I was receiving calls and doing them for 2 days and I called in and asked why am I not get any more calls and they told me to call customer service which I did and they told me it was deactivated by the VP of the company. How does not return calls.
The tech support hold times are terrible trying to get a hold of a tech and also customers serve as well.

I do have experience in fixing things but in the past it was their tech support that caused me problems and made me run later to a 3rd call and this not knowing how to correct things is upsetting and a lot of the clients like the work that I do and I have gotten good reviews in the past. It seems that barrister accepts no responsibility for anything dealing with Contractors and they are bad at communication and they will deactivate you with out telling you. They will just cancel calls and your contact with go quiet. I have enjoyed working with them and I have done a great job over all I did have a bumps on the way but those are all corrected and would like to be given another chance to work with them.

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Roy Kelly 2
, US
Mar 20, 2016 1:25 pm EDT
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This sounds very similar to my story. I had worked for Barrister since 2003. Had occasional problems, especially when Katrina hit. Since that time, tech hold times have increased - over 3 hours on hold at 3PM MDT on a Friday, till the onsite person had to go home, pay has become a pain, and getting hold of dispatch take over an hour. Then they deactivate me because I complain about not being paid on time and am "Unhappy"

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Barrister Global Services Network Non payment for completed assignments

I have been associated with Barrister Global Services since 2005 when I had a retail/service company located in Northern Arizona. Most of my assignments with the consisted of State Farm Insurance calls. I was normally paid an hourly rate and was always paid on time. Medical issues in 2012 (lost my leg due to an uncontrolled infection) required me to relocate to Southern Arizona and I stopped doing any work at all for almost three years. Now recovered, I wanted to get back into the business and subsequently responded to an open Barrister email requesting a tech in my area. Not having had an issue with Barrister in the past, I readily accepted two assignments and was paid my asking rate and on time. Since those two assignments, I have completed over 15 additional work orders for Barrister and have yet to be paid for any of them. Despite repeated calls, emails, and disputes posted through the Barrister Tech Portal, I continue to get ignored. Barrister seems to have a problem. Their staff has transitioned to almost all India (at least their accents lead me to believe) representatives. Don't know if these are imported workers or if Barrister has exported their call center. Bottom line - Barrister has a problem with paying their contractors. Until they can turn this around, I would advise anyone to steer clear of this company.

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Barrister Global Services Network, Inc.
Hammond, US
Dec 07, 2015 12:21 pm EST
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Barrister representatives speak with every technician who is assigned a job. The rate is offered verbally. Once the technician accepts the rate, the technician is emailed dispatch paperwork where the rate is clearly specified. That paperwork including the rate serves as the agreement between Barrister and the technician. Technicians are urged to review the paperwork prior to performing the service and to immediately contact our dispatch team upon receipt of paperwork if there are any questions, concerns or if the rate is not clearly stated or different from what the technician agreed upon. Once the tech has accepted the rate, and performed the work, Barrister is unable to adjust the rate as we have dispatched the work to the tech at a rate at which we may bill our customer.

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rewest64
, US
Oct 15, 2015 12:16 pm EDT

my name is Robert West #Bas68063 I have not been paid and was charge for parts that the customer refuse to release to me since they were sent directly to the site
service order number is 3926146 done on Aug 23 and 24 the last job I did before shoulder reconstruction so I was out of the net for 3 mos. But the system would not accept either hard drive because HP sent the customer the wrong software. the client was working through Square Trade for there warrenty work, there number is [protected], and so the customer refused to give me the hard drives and they were sent with shipping numbers of [protected] and [protected] under reference number [protected].
I cant make a client give me parts I did not come with and they were being advised through i'd assume through Barrister and Square Trade.. I can not be nor will I responsible nor penalized for parts I did not sign for. Please remove this charge and give me my money. My track and service record speaks for itself. The customers name is Magdalene Fulks

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Barrister Global Services Network Won't verify employment

Im going through a background check for perm employment and Barrister Global will not verify that I was employed with them! They said to the background check person that they do not do that! What the heck? Why wouldnt you do that? I cant even call and get ahold of Barrister Global. These guys must be running this business from their basement somewhere. STAY FAR AWAY FROM Barrister Global!

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Barrister Global Services Network barrister continues to grow!

We have been around for 35 years and we continue to grow. As with any growing company we are learning better ways to do things and gaining more and more knowledge. As any human, we all learn from our mistakes. Barrister is a company that is run by humans. No single company is the epitome of perfection. We do strive for excellence and satisfaction to our customers. This is the reason we have a SOP. We have over 13, 000 qualified technicians nationwide who we send to our customers to represent our company. We entrust them with our name to perform the best work possible. We have many devoted, well organized technicians who are responsible and do the job correctly and represent the company to the utmost standards. Then there are a tiny amount who do not; who resort to a complaint forum to do business; who do not get their issues resolved by working with our dedicated team of employees and only mislead others. As with any growing company run by human beings, errors do occur and we strive to resolve them in a timely manner. Everything is agreed upon in the call for the work order. If you as a tech do not agree to the terms or believe yourself to be capable of the scope of work, you are not being forced to take the job and can say no, resolving any unforeseen circumstances where you could make a mistake which costs the company and possibly yourself.

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Barrister Global Services Network - barrister non payment

Barrister global services is the worst companies I have ever worked for. At first they were decent. Although their work orders were underpaid, at least they paid on time. About 6 months ago, barrister stopped paying me on time. At first it was a couple of days late, then it started creeping into a couple of weeks. Barrister has something they called speed...

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Barrister Global Services Network incompetence, rudeness

This "company" is run by a bunch of chimps. I was offered a job, which never materialized.
I started receiving emails for available service calls in my area (and way beyond). They were all $45 or so to drive 40 mins to an hour to replace a printer part. My take after taxes would cover little more than gas (cargo van).
I never accepted any of these calls.
I unsubscribed from service calls by emailing them, and on the phone through the Profiles Dept. three times, but I still get 7-8 spam emails from these clowns daily. (Gmail wont let me block, besides, they email me from at least 15 different Customer Svc Rep email accounts, with more added every few days.)

I called repeatedly to try to get someone to do something other than promise me the spam would stop, and encountered some mentally challenged "woman" named Vanessa, who tried to insult me by saying, "You want to unsubscribe because you don't know how to do anything."
Actually, I'm smart enough to see a garbage-can of a company when I see one.

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jbfirebird
nowhere, US
Oct 04, 2012 3:11 pm EDT

staff@BGSN: you are obviously prepared to combat the negative feedback by copying and pasting the same thing over and over. most times, it doesnt have anything to do with the complaint. You know the company has an issue. instead of trying to sweep it under the rug, ; fix it.

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Staff@BGSN
Hammond, US
Oct 02, 2012 1:35 pm EDT

Barrister has been in business for over 35 years, serving customers throughout the United States, Canada and Puerto Rico. We have business relationships with most of the major OEM manufacturers and companies in the United States. We are a strong, capable company with a proven history of successful operation. We care a great deal about the perception of a client or a vendor and anyone with a concern should access company management via our company website www.barrister.com

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Barrister Global Services Network - fraud, refuse to pay

Refuse to Pay, Completed Several WO Successfully, Makes all Kinds of Excuses not to Pay, Beware do not perform any work for them!

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Barrister Global Services Network Unethical

Barrister was in business over 35 years with the previous owner. Not Debra and John Bowers (mother and son) who purchased Barrister after the katrina disaster. Utilizing insurance money from property damage. Debra Bower's husband owns a construction business an used his resources including the hefty insurance payment to purchase Barrister from its previous owner. Barrister Global Services Network, Inc is unethical, so much so, that HP, Hewlett Packard and Walmart both have ceased to do business with Barrister. That's correct, Barrister Global Services Network, Inc managed to lose their two biggest contracts in their possession.

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Update by NOW U KNOW
Mar 13, 2011 11:27 pm EDT

Barrister was in business over 35 years with the previous owner. Not Debra and John Bowers (mother and son) who purchased Barrister after the katrina disaster. Utilizing insurance money from property damage. Debra Bower's husband owns a construction business an used his resources including the hefty insurance payment to purchase Barrister from its previous owner. Barrister Global Services Network, Inc is unethical, so much so, that HP, Hewlett Packard and Walmart both have ceased to do business with Barrister. That's correct, Barrister Global Services Network, Inc managed to lose their two biggest contracts in their possession.

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KeepinOn
Morristown, US
Jul 04, 2011 12:22 am EDT
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Absolutely right! I can attest to the fact that Barrister is still trying to avoid paying local tech/contractors...if they can get away with it. You have to stand up to them. Awful company!

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Barrister Global Services Network pay issues

I would like to gather together a group of people (50 or more) who have been wrong by Barrister and go after them via the BBB. With that many people there could be a class action suit and we could be repayed for the damages done. If you have had problems with Barrister and would like to be a part of this please respond here with your email or email me at Jodi L Jester @ yahoo.com

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kirk leavin
, US
Mar 21, 2015 6:06 pm EDT

2015 same complaints, pay issues, send me a check instead of direct deposit, the check was short due to contract breach. No one to talk to, to find out what the contract breach was, come to find out it was there mistake and took over 2 months to get cleared up. There not very professional on pay at all, and they do not pay techs very well compared to competitors

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Ashamed_Tech
Lake Elsinore, US
Nov 23, 2013 1:36 pm EST

It appears that Barrister is trying to find out who complains about their lack of ethics. A comment asks toe-mail Jodie L Jester @ yahoo.com. Watch oout technicians it most likely goes to Barrister Mgmt.

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alaric777999
, US
Mar 12, 2011 4:28 am EST

I would like to share my experience with Barrister, I'm a field service tech with 10 years experience. I have only done a few calls with them thank goodness...on my first call I helped a customer setup his new PC, wireless printer and 2 Win7 PC's and 2 XP Pc's on a wireless network to share files and printers he had 2 prior Barrister HP techs onsite who could not do this. The job took a few hours longer than expected, I called in as directed 1.5 hrs into the call and spoke to Barrister and HP who gave the go ahead to keep working and he said I would be paid extra for the work. I NEVER WAS! I have called/talked with 3 of their managers not one of them has called/emailed me back after leaving several messages and emails. Be warned fellow Techs this company is Terrible and DO NOT WORK FOR THEM! They also pay Late more than 30days and have accused me of not sending back the parts so they could hold back my pay...however I kept the Fedex reciept which was the only way I had of proving I sent the parts back. DO NOT WORK FOR BARRISTER they are one of the worst tech contractors out there. My advice is STAY AWAY! Any other techs out there who are needing work try another company one that actually pays you what your worth and on time! I also noticed several people actually defending Barrister saying they are a good company and they pay on time that is NON SENSE they are obviously Barrister management...STAY AWAY from working for BARRISTER Global Services...and Good News they just landed another big HP contract LoL

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BEWAREofBARRISTER
Anchorage, US
Feb 24, 2011 12:22 am EST
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barrister is horrible. i just found out that htye lost their HP contract, they lost the SSA work they were doing. they are losing money hand over fist and this guy John Bowers is lying to all of their custoemrs about their abilities. RUN FROM THIS COMPANY

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viper tech
Carmel, US
Feb 04, 2011 6:25 pm EST

They r like a company i use to work for call Prism Point. They both have lied to menot paid me . Kept asking for proof that I had complete work. I made copy of the singed work order and they told me sorry we do not take copies but we are to fax them or email them the signed stuff. Also I send part back to them and track the number it shows recv and a sign at the address on the label bt they tell me there is nosuch employee in the comapny by the signed name :-( tey owe me $15000 and I am talking to a lawer and I am talking to the local bbb

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BEWAREofBARRISTER
Anchorage, US
Jan 29, 2011 2:44 am EST
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The real name of the company is Barrister Global Services Network. i would change your title so that people searching will find this company. they are in the process of losing their HP contract and the company itself is one of the most unproffessional companies i have ever had the displeasure of working for. i was promised different rates, paid a lot less, constantly belittled by people that did not have any idea what they were talking about and the management is terrible. the main people i believe are Gerry, John and Debra.

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Barrister Global Services Network - technition scam

On Saturday, December 6, 2010, I received a call from a person named "Iassic Smith" from "Barrister Global Services". He said that they had multiple customers my area and that they needed a technition for that area to do electronics repairs. I did a search on Barrister International through both Yahoo and Google. I should have known it was a scam when thi...

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Barrister Global Services Network - Non-payment

I just wanted to add to the list of complaints about Non-Payment. I'm not a technician for Barrister, but my husband is. We own a computer store in the small town that we live in. My husband happened upon this company through Craig's List. He went and stayed in Hammond, LA for a week and went through training with no problems. He has worked for Barrister...

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Barrister Global Services Network not paying

Warning to all self employed computer repair techs! Please avoid all of these companies such as Prism Point Technologies, Gurus2Go, Captovis Industries, Barrister Global Services Network and all other such companies. They are dispatching techs to complete work orders and not paying us. The business environment is already tough enough without having these no good companies working us for free and and stiffing us on our payments. It is just better to build up you own clients and customers than serving their customers and not getting paid. If you must work as a contractor, then I suggest using Onforce because when a buyer needs services from an independent contractor, he has to pay up front first before the work order is even routed to techs. That is the whole reason Onforce was created; so buyers could stop ripping off techs.

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njono
, US
Jul 17, 2013 1:28 pm EDT

my husband want to work with barrister co... is that safe

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Field Service Tech
Lowell, US
Oct 09, 2012 9:01 pm EDT

I was also ripped off by Barrister on this and other projects. they short paid me for a bunch of small RFSs. Then with the BK project, they went all out and stole over $1000 from me. I paid workers to complete sites, got sign offs, and submitted completion photos. Barrister is refusing to pay and just befuddles the issue by tossing it from rep to rep, asking for signed RFSs that they specifically instructed me not to use. (The RFSs say Barrister and we were to represent The Insite Group while onsite!)

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ACSjackson
Jackson, US
May 26, 2012 3:52 am EDT
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Barrister contracted me at the last minute, ( a thursday afternoon), to do a Burger King project. It was their "Game Changer" promotion. However, Burger King cancelled the following evening. We were already assigned 6 sites and had completed 3 when we got the email not to do anymore sites. Ok, so that was a bummer but at least we were getting paid for those sites, at $140 per site btw. That was March 23. On May 9th I got an email telling me that I wouldn't be paid for the sites due to lack of R.F.S. ( reciept for service).
TOTAL B.S. because I have emails they sent telling me the work order is closed and awaiting payment. These ### will get what they have coming...
If there is anyone out there going through the same thing, email me and lets see what we can't do. affordablecomputersolutions@ymail.com

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awareman
, US
Nov 10, 2019 10:27 pm EST
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Replying to comment of ACSjackson

i'm thousands of dollars in the hole for all the work I've done with them. they need a class action lawsuit. anyone that wants to join contact me at tristain22@gmail.com

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gluvz
, US
Mar 16, 2012 5:15 pm EDT

Well said brother! Exactly the same ### is happening to me... Hate these ###ers

barrister-scam
barrister-scam
Hammond, US
Oct 25, 2011 2:10 pm EDT

Barrister is a scam, pure and simple. After 2 months of work, which includes about 6 residential calls, and 2 project calls. I show $75 in my bank account from these ###s. They owe me a couple thousand. When I realized this, I did some checking and found this site, and there are others with thousands more complaints. Unreal. I got suckered into this by a friend who felt the need to sign me up, but I was free, so I gave it a shot. And now here I am, a good 3 months down the road and $70. If you think this is a job, guess again. It is a scam. It is a laundering operation, slave labor operation, and all of the above. Don't get involved with this company, period. Of course, Im sure you have figured this out already if you are here reading this. Im going to bring the hammer with the BBB, Attorney generals, etc. I have to say, after reading this site, and my own experiences, its just pure hilarity. One of the guys I worked with was living in homeless shelter, and rode the bus to a site, and I was asked by barrister to give this guy a ride for a week to another site, which I declined, as Im not a taxi cab, and no offer of compensation for this was given by anyone.

It is no wonder if he is relying on Barrister for payment. I do web design, server installations, etc, I don't need "help" getting them the RFS to their TechWA website which is broken on purpose as a reason for them to delay payment, or not pay at all. I also emailed RFS forms upwards of 6 times each to their email address in every file format known to mankind, and they would still say they didn't get it. ###. Who the f*** uses .tif? Barrister. They request an out of date format on purpose, Its a scam.

13% deduction in your check for "quick" pay that does not exist? LOL How about a $200 fine for being late to a project site? Dont go over an hour at any site, because its $35 period, not $35 an hr. You uploaded and successfully attached your RFS to TechWA? Oh, we cant see it. You havent been paid what you are owed? No problem, send it to the "pay issues" email. lmao

This ### hole should be out of business for its criminal activities.

Welcome to globalism, and the equalization of the american worker with third world countries.

I AM going to get my money.

I AM going to get my money.

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jbfirebird
nowhere, US
Jul 01, 2011 2:56 am EDT

this is the exact reason why there is a 20+ page complaint about barrister already. and, the reason why i dont do work for them anymore.
they are pathetic enough to have a personal blog type of website that is created by someone that works internal. It calls all of the techs, making complaints, liars.
http://barrister-global-services-scam.blogspot.com/

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Pro Tech 6
Charlotte, US
Jul 01, 2011 2:49 am EDT

"One, the technician calls in to Barrister while onsite to close the call. The number to call is [protected]"

...and wait on hold UNPAID for at least 30 minutes, but most likely an hour - while the EU sits there and looks at you like you're a ### for sitting on hold with "your" home office for so long.

Add to this, refurbished DOA parts requiring a reinstall of the original part and a return trip to site to "fix" the issue, no return labels, UNPAID travel time and/or mileage, "lost" paperwork...multiple times, and at least 30 days waiting for the whopping $35 you made for 2 hours or more on site...and that is if you get paid at all.

The last time Barrister called me for an HP warranty ticket, I told him I needed at least $90, after all, that is what ServiceLive has been paying me for the SAME HP warranty calls, and he choked. He asked me "How can they be paying that much?" I told him "I don't know, better contract negotiators maybe?" hahaha

It's painfully obvious, this company is a joke, and the joke is on the techs who do the work for them.

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asecret
los angeles, US
Feb 24, 2011 5:34 am EST

But OnForce (OnfArce?) has it's own set of problems. I am doing a little research as I am about to have a fight with OnfArce over getting paid for work completed this week. There are scam artists on OnfArce that abuse that system and OnfArce does little or nothing about it.

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TexanTech
Lewisville, US
Jan 13, 2011 4:41 pm EST

I too have been scammed by Barrister, when I reconciled my account I had several non payments from them. They claimed they had not received my paperwork when in fact I had Faxed AND Emailed the paperwork within the alloted time. I have heard from other technicians this is very common with them.

I believe a class action law suit may be in order.

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AdminBGSN
Hammond, US
Nov 30, 2010 7:39 pm EST

Barrister appreciates our technicians and the work they perform for us. We have three steps technicians have to follow in order to get paid. They are as follows:

One, the technician calls in to Barrister while onsite to close the call. The number to call is [protected]

Two, upon completing service, login to TechWa and attach completed & signed RFS within 10 Days – sooner the better. The tech has 10 days from the date service was completed to login to TechWa and attach the RFS or the work order will not be paid. Attached is step by step directions to create a label and to enter return tracking.

Three, return core part and provide Barrister the return tracking number. The tech has 10 days from the date service was completed for the part to be returned e.g. scans as in transit or shows returned or the work order will not be paid. To expedite payment, you can now go to Barrister’s web portal, TechWa, and enter this information yourself. Attached is step by step directions to create a label and to enter return tracking.

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Barrister Global Services Network - customer service employment

I went for an interview approx 2 weeks ago and met with Jennifer Trahan in Personnel (HR Department). We dicussed hourly salary, Shift hours, she then asked me to wait and speak with the manager of the commercial side of the customer service department, and I waited, but she then said Tasha was busy and asked if I would come back at 3pm the same day. I did...

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Barrister Global Services Network Dishonest about payments

Exceedingly dishonest about payments. They will quote you and promise you one thing, and then not honor their commitment. They will get you on-site for a service call, and if it be4comes complicated, will verbally promise you an hourly rate, or an increased flat rate, and then when it comes time for payment, they will deny ever making any such commitments, even if your have names, times, and the end-user's signature.

If you try to secure your rights to payment you were promised, they will stop using you. They go through technicians like water through a sieve as a result of this.

Read full review of Barrister Global Services Network and 21 comments
Update by TheForrest
Mar 15, 2010 10:39 am EDT

"You People" like Thomas Weeks need to realize that Barrister abuses their own policies and does not follow them. I have been working for them off and on since around 2000. When things got slow, I would take their calls, but it is always a hassle getting paid, and getting paid what I'm promised. Every one hour service call takes at least an additional 15 minutes to manage, and track, and verify payment. In the last three years, it has gotten much worse.

I have many jobs where I got the bloody email, got the customer to bloody sign it, bloody emailed and faxed it in, got acknowledgment of the receipt of the signed RFS, got a bloody closing confirmation number, and they still say they will not pay me because their internal system does not show me having done the job, even though they admit it hiccups from time to time. There was one time where their system totally died and lost records. And even though I had the paperwork and the signatures, they wouldn't pay me because it wasn't "in the system", and even if the system did die and lose records two months earlier, the system is perfect. Anybody seen Brazil?

I have many jobs where, upon arriving on site, I found the job to be far more complicated than they originally stated, or something else has gone wrong that prevents me from doing what I was sent to do, or some other type of aberration from initial scope of work has occurred, and then dispatch/tech support authorizes an upgrade to an hourly rate or a higher base pay, and when I submit the paperwork, they pay just the original amount. They have told me I was supposed to have a new email that describes the payment upgrade. And it doesn't matter if I'm somewhere I can't get an email or fax, and it doesn't matter if I have the name and extension of the supervisor who approved the upgrade, and it doesn't even matter if I have a non-system-generated-RFS email from the supervisor approving the upgrade, and it doesn't matter if I have an email from another employee confirming that the notes for the call do state an upgrade was authorized by a Supervisor, accounts payable will not honor the upgrade. I ask them if I am supposed to just leave the customer's site if I can't get written proof of the upgrade as an RFS, and they say no, then I wouldn't get paid even for the original RFS amount. Accounts payable will actually tell you that when you except a job, you are bound to complete it no matter how long it takes and no matter what complications there are.

I have gotten calls where supervisors are begging me to take a call that pays $45 for a three hour drive and 45 minutes onsite, with promises that if I take this one for the team, they'll fix all the other stuff and make nice. And because I always like being nice, and giving people chances to make things up, I solve their problem. And then accounts payable makes liars out of them.

And then they will insist that you have to close a call out while onsite, but then make you sit on hold for forty minutes, hang up on you, then make you sit on hold for another half an hour, just to close the call. And then they threaten you with fines of more than double the service call rate if you break any of their precious rules. They can waste your time, for any reason in the world, and that's okay with them. But dear Lord forbid anything should happen to prevent you from toeing their line to absolute bureaucratic perfection. They do until others as they would NEVER want anyone to do unto them.

And then if when a guy really makes a concerted effort to collect on these non-payments/underpayments, they drop you like a hot potato for any other service calls. It's almost like they realize they don't have the sucker they want anymore, so don't let the door hit you on the butt on the way out.

Some people might say that's extortion, fraud or both. I don't know, that's just Barrister, bless their little hearts.

So if you want to work for Barrister, be prepared to work at one third or less of going industry rates and resign yourself to losing around 10% of what they tell you they will pay you.

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Barrister Global Retard
Rochester, US
May 30, 2012 7:54 am EDT

Perfromed computer repair services for this company and they make every excuse to not pay you. They will ask you to go the site and replace a part that they diagnosed to fix the problem and ends up not being the correct dignosis. Then they say they aren't going to pay because you didn't sit on the phone on hold with their tech support person who doesn't have a clue how to fix a computer and is probably a ten dollar an hour ###. After I tell them that it needs a powersupply they ask if you bareboned teh computer and all this othet bs. The reason theya re asking is because they purchase the cheapest parts possible for their Staples Warranty repairs that sometimes it takes 2 or 3 nefore one shows up that actually works. And somehow the tech gets faulted and blamed for all this. STAY AWAY NOT WORT THE LOUSY 35 bucks. YEAH THATS REALLY ALL THEY PAY .If it wasn't practically next doorI wouldn't have bothered.

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Voluntary Work Barrister
, US
Oct 11, 2011 2:43 am EDT
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I totally agree with you all here. I am feeling the pain as well. What Barrister will do is to please you by making the first two payments in a timely manner to deceive you and thinking it is a good deal instead of sitting in the house applying for jobs that have fruitless interviews, you gear up to work harder for the so called Barrister and that, your nightmares begin. It is true they are taking advantage of the high number of highly qualified professionals who have been laid off. This company is a complete rip off and for those out there in a desperate situation like me, please find yourself something better to do. You complete the job out in the field for them and send in the papers. They get the complete work order then after a month or so they will send you an email saying WE CANNOT PAY YOU since we did not get the completed work order in time. Obviously Barrister got paid by HP or whoever the contractor is since the job got done but they dont care about there technician. But here is my advise, DO NOT GIVE UP ON YOUR MONEY YOU HAVE WORKED SO HARD FOR! Here is a solution we can all do to protest and to make sure our money is paid in a timely fashion.
You all have records of the customers whom you have worked for and didn’t get paid. Call the customer directly and demand your money. Let them know Barrister has refused to pay you and since you worked for them, have them pay you and Barrister can refund them. If we all do this Barrister will learn there fate now or in the future. My kids will not go hungry again when I have worked so hard to get them what they deserve yet somebody out there is holding my money. Lets keep this campaign on the role!.

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jeffyboy
Pearl River, US
May 03, 2012 8:41 am EDT

Be warned...if you have ever been to jail, you have a clear picture of what it is like to be an employee of Barrister Global Services. In the short time that I have been an employee, the customer service and dispatcher departments are BOMBARDED by consecutive profanity laced emails from the owner's husband and department managers, threatening, berating, and haranguing employees who are not meeting the quota of 3 hours of "talk time" per day, nor meeting the mandatory quota of 20 closed calls per day. An hourly email is sent out listing each employee's ranking. At certain periods, your stats are yelled across a busy room. You sit in your chair 8 hours per day, no breaks except for an hour lunch. What they don't tell you is that in your search for a tech to perform said repair, you cannot find them because NO ONE wants to work for them because of their "payment methods, " making it literally impossible to reach their required goals. I've had techs curse and hang up on me. The tricks they employ to get techs to sign on for the "speed pay" where they take "only" 13% to for them to be paid within 7 days of their completed job is underhanded and sneaky. If their policies are not followed "verbatium (used a great deal in their workplace), they will withhold payments to the techs. They claim that all of the negative posts are a scam by disgruntled techs. Not all of them...I am a former employee who can attest to their under-handed cruelty. They brag that they are part of Fortune's 5000 up and coming businesses; however, they have been in business since 1970 and still have not made it to Fortune's top 500. It is supposed to be a "WOMAN OWNED" business, however, her husband and sons have their hands in a great deal of the management of it. I would think twice before accepting a job with them, either as an employee, or as a tech.

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David Hamm
Cary, US
Jan 07, 2010 7:44 am EST

This company is systematically stealing money from field Engineers. I have been in the computer gardware repair business for 28 years and fortunatly they only owe me $ 180.00. I am glad I went to this site and read up on them because they owe some techs alot more then that. Next stop...the Louisanna Governors office.

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Ex-Technician
St Petersburg, US
Aug 15, 2012 3:52 pm EDT
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Barrister will flat out steal your money! You will NOT get paid. They should build a special prison for these criminals. They are ### sucking trash.

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jbfirebird
nowhere, US
Oct 04, 2012 3:11 pm EDT

staff@BGSN: you are obviously prepared to combat the negative feedback by copying and pasting the same thing over and over. most times, it doesnt have anything to do with the complaint. You know the company has an issue. instead of trying to sweep it under the rug, ; fix it.

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Staff@BGSN
Hammond, US
Oct 02, 2012 1:39 pm EDT

Barrister has been in business for over 35 years, serving customers throughout the United States, Canada and Puerto Rico. We have business relationships with most of the major OEM manufacturers and companies in the United States. We are a strong, capable company with a proven history of successful operation. We care a great deal about the perception of a client or a vendor and anyone with a concern should access company management via our company website www.barrister.com

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hoochdude
okc, US
Sep 25, 2012 7:36 am EDT

Barrister owes my company over 5k, have turned them over for collections for the last year, now we are filling a case with the courts in their home town, word of advise, stay away from barrister, We have 5 techs all had barrister id's and for 2 years they paid ok, then hp pulled their contracts and it all went to hell. Cant see them staying around much longer, we will get only half of what they owe us when this it all over. Dont let it happen to you!

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JustifiedComplained
Oceaside, US
Jul 05, 2012 10:09 pm EDT

Really? Email pay issues? Every single time a work order takes longer? This company has been in business how long? By now you should have a way to determine okay, this took 8 hours today, paying this guy $50 equates to $6.25/hr and minimum wage jobs pay $8/hr and this is skilled labor, in which printer techs are said to average $40, 000 a year which means about 19/hr. Let's adjust that automatically, or at least promote the discussion, since our call center reps get paid hourly, and our techs get a measly $50.

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barrister tech
Buffalo, US
Apr 27, 2012 3:12 pm EDT

The work they quote over the phone is almost always much more complicated when you get onsite.

for example they will say we just need you to go out and replace a paper tray for a printer.
I will ask is this troubleshooting a problem or just a quick swap of a bad tray. They will say sure it's a quick swap.
You wait on hold 5 to 15 minute to check in.
Onsite you find out that the printer is jamming, no scanning, etc... You have to troubleshoot and order parts if necessary which takes way to long. Then after completed another 5 to 15 minutes to check out before leaving site. Then they hold you on the phone for 10 minutes to close the flipping call repeating the same long lingo every time. even if you have done 50 calls for them.

They actually expect you to do service calls for like 25 to 45 dollars flat rate. It's ridiulous.

Then the kicker is what they have called speedpay, now smart pay.
terms pay is a check mailed to you in 30 days after call is completed in the system.
smart pay is a direct deposit sent to you supposedly in 14 days, kicker is that they take like 10 or 15 percent of you paycheck for using the smart pay option.! BIGGEST CROCK I'VE EVER HEARD OF. Charging you 15 percent to use direct deposit which should be cheaper becaue they are not printing checks, envelopes, and postage.

My advice for the tech, never accept the work on the first call, tell them you are booked up solid for 3 to 4 days.
They will usually call back and offer you doulble the rate if you can squeeze them in.

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2:17 pm EDT
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Barrister Global Services Network Corporate response

Paying technicians promptly and correctly is a priority for our company.  Payments are generally prepared approximately 21 days following the receipt of all documentation and information from technician closing the call.  Technicians must call from site to close calls, return parts correctly and fax or scan the signed receipt for service.  Once those simple steps are followed, payment is made to technicians.  Barrister maintains an email address, [protected]@barrister.com, which is monitored and answered daily.  If a tech has a problem with payment, of any kind, he should email this address stating the work order number in question and a brief description of his issue.  He will receive an answer within 5 business days

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guyy
Eureka, US
May 10, 2023 1:23 pm EDT

that would work if they responded to emails!

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Dominic Michel
, US
Jan 06, 2022 11:19 am EST

Good morning. It seems you are unaware of the situation. You may THINK techs get paid once they follow all steps given, but here is proof of that being untrue:

You'll notice the list on the left. This is what I'm waiting on. The list on the right is what was given to me. $487 and some change for a project supposed to pay @ $35/hr = 2 days of work. As you can see, YOU OWE ME.

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justanothertechnician
lost, US
Mar 25, 2012 9:11 pm EDT
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Thats a great idea... barrister owes me several hundred dollars at this point and is constantly late. i have listened to outright fabrications from Gery Solis. Something that i read in PAYISSUES comment was simply not correct or true. they state "Once the technician accepts the rate, the technician is emailed dispatch paperwork where the rate is clearly specified. That paperwork including the rate serves as the agreement between Barrister and the technician. " That statement is incorrect according to law. Case being that when we accept the job and the CRS goes thru that script that qualifies their terms and requirements for completion of the job. all the rules, mention of the 100 dollar fines etc. ... That is the original contractual agreement between barrister and the technician...!
They are bound by that agreement by law!
i just wanted to mention that...as far as late payments and failure to honor agreements ...i am going to be invoicing barrister for late payments and i will make every effort to enforce equal 100.00 dollar fines on barrister global services network, INC.

ok i'll say it for you guys... i know its what your thinking..."good luck with that"

i'll keep throwing things until something sticks...that's all i can say to answer that...best of luck guys apparently there are many technicians in the same boat that i am in.

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Lee Stan
Taylor, US
Sep 14, 2013 12:48 am EDT

They tend to send wrong parts. Their so called "tech support" that probably never even seen inside of a computer before is the biggest joke i have ever seen besides Geeks squad. Everything to their tech support is "factory recovery". No NIC card being seen "factory recovery", no video when you turn the unit on "factory Recovery". Only good thing that came from that place 96% of the customers I went and did the work for call me directly instead of them now. That is bad when people pay for the warranty but rather pay a technician then deal with that worthless company. $35 per service call on desktops ( use half of that in gas, and then you got tax on it ). $45 for a laptop service call. yeah lets gut a laptop to swap out a laptop motherboard and then tattoo the unit under an hour with the customer hawking over you knocking screws all over. Better yet Barrister expecting the tech to do the job on the customers front porch because their home is a pigpen. Good luck trying to reach someone on the phone under 30 mins. They love not paying their techs in a timely manor if you get paid at all. I no longer do any work for them and no matter how many times you tell them you wont do anymore work for them they still call. I had to change my phone number to stop it. This place is not worth your time.

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contract companies suck
, US
Apr 23, 2012 9:33 pm EDT

Run do not walk if they call you to do work for them. They are ###. They do not pay what they say they will. They threaton to bill you $100.if you are late or cancel the call. But if they cancel they do not give you any money, If they screw up after you are on site they only pay $25. They do not answer their phones, as I type this I have been on hold for over 25 min. They charge 13% if you want your money ASAP. They have no respect for techs or our time. Here is what I do If they do not pay tell them you will bill the customer directly
They are the WORST contract company I have ever worked for

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Michael_D
Denver, US
Jun 27, 2011 12:01 am EDT

Yes and it is very hard to get jobs from them. From what I hear now they are making people log in to the site to claim the job and even then they have favorites which does no good to log in. I used to work for them but they owe me so much that I will hever recover what they owe me. Nothing works as their accounting department is all virtual now. Just messages to leave or it kicks you out of voice mail. They find millions of reasons not to pay their techs. They treat their techs like dirt. No repsect at all zero for customer service. Horrible company. Why they have not been shut down as of yet I will never know. I heard that they also reduced down their work orders from 55 to 35 an hour. How can someone live on that? It isn't even worth it for the high gas prices for 35 for what may take 1-2 hours install on some work. Now I heard they are giving test but only to their chosen few. I feel sorry for the biased against people that work there begging for 1 job a month. I am glad I don't work there as a guy, that place sucks! - Michael (ex tech).

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Michae
, US
Mar 12, 2010 9:52 pm EST

Horrible company to do business with. They dont take care of there contractors and avoid paying them. I have reported them to the better business bureau.

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Techno Wizards LLC
Farmington, US
Jan 19, 2010 12:04 pm EST

That's nothing I have a claim that has not been paid for 3.5 years. They still have the gall to call us occasionally and ask us to do service for them.

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David Hamm
Cary, US
Jan 08, 2010 11:48 am EST

http://www.ag.louisiana.gov/ Everyone who has been scammed by these criminals needs to call the Attorney Generals office. I have enclosed the link. They will send you a form to fill out. After they get flooded with complaints they will take action and shut down these thieves.

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Barrister Sucks
jim bob, US
Jul 17, 2009 11:32 am EDT

This company stinks. They owed me a 1000 bucks for months. I had to get down right nasty with them to get the money they owed me. I think they look for every stinking loophole to not pay the techs. I would avoid Barrister like the Swine Flue vaccination!

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8:20 pm EST

Barrister Global Services Network They don't pay their technicians!

I have been a contract technician for Barrister Global Services Network for 11 months. They are constantly late in paying me as a technician, and when I attempt to call their payment department, no one answers. Also, none of the emails I send regarding payment for the work I've done are replied to. This company is a SCAM. I did get them to pay me for late payments by telling one of their customers that I could not come out to the site because Barrister had not paid me, and I needed gas for my car. Barrister Global Services does not live up to their end of the contracts that they agree to with their technicians. They want me to get to the site on time, but once I complete the work for them, and expect to get paid (21 days after the work is complete)... They don't send a check. I did work for them that is 2 months old that I have not been paid for. They owe me $900, but I have seen none of it. Do not sign up as a computer technician for this company!

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guyy
Eureka, US
May 16, 2023 10:43 pm EDT

This company sent me on a training trip to texas for a week and promised me expenses paid and hours paid. They have ghosted me and refuse to respond to my emails/calls. I'm going to have to pursue legal actions.

Week of 4/16/2023-4/23/2023

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Caine Hakim
Bushkill, US
Apr 09, 2023 8:43 am EDT

Barrister Global Services Network — Class action lawsuit

They owe me for a service call that they cancelled long after I was there

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Sayem Rubel
New York, New York, US
Jul 01, 2022 9:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same issues happened with me. I had $650 pending payments, on the payment date I check in their techportal, showing payment has been paid but didn't in my bank account ! emailed them, escalated to their payment issues department, their reply was " I see that this payments are been kept as result of a $920 credit on 4339619 for a overpayment of $920 you have received via ach on 04/20/2020 for this work order" today date 7/01/2022, after 2 years, they are saying overpaid issues, they keep my money without any proof of statements. And next week they keep more payment as $665 with out any notice or email. again email and escalated to them, now they have no response ! This company is a SCAM. Don't work for this company

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Princess Hephzibah Adaeze
, US
Nov 10, 2019 5:16 am EST

Barrister has refused to pay me. I worked 2 days, a total of 8 hours. I bought materials for the job which cost around $1k. The labor itself is $30 per hour. I drove for hours sourcing for materials and yet, they refused paying me. Barrister is scam. Stay away! I will be suing them

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Bobby Derrick
, US
Jan 20, 2017 9:40 pm EST

these guys are criminals! tech support is terrible. most can barely speak English. how can they hire Asians that don't speak English for tech support to Americans. The telephone system cuts out, and the noise in the background is like a room full of 100 people. The hold times are ridiculous. they can't find your service order half the time. All you techs need to tell the client how bad this company is. That way the client may find a new service provider that will still hire you. I have worked for various companies and this is the worst!

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Marcus Harris
, US
Jan 02, 2017 12:34 pm EST

I was just contacted as a potential technician for this company a few hours ago. These comments solidify my choice to not go into a contract with this company as it did not seem to be a reputable company to work for at all. I'm glad I read this before making my choice.

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TN Computer Repair Business Owner
Johnson City, US
Dec 06, 2013 9:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received a cold call from Barrister Global in Oct. 2013 this year.
I own a Computer Repair Business and am registered with various search engines.
They sent me on a call to John Deere in Greeneville TN..
I read reviews online of this company and I gave them the benefit in spite of complaints of contractors such as myself not being paid.
Luckily, I went on only one call and waited to be paid so I would not be working for free.
Today I gave up, after numerous calls and emails I have realized that after doing everything right with my visit to John Deer company on the service call, I am not going to be paid, it is December 2013 now.
I chose the speed pay which takes 13% out but should be deposited within 7 days into your Bank Account.
Sorry to say the complaints are correct and you will not be paid for your work.

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Angary Tech
, US
Aug 30, 2016 6:35 am EDT

I am Looking for other contractors that have been cheated by Barrister Global Service Network to join in Class action Law Suit Against Barrister Global Service Network
Contact Me At class.action.barrister@gmail.com.
You must have either a E-mail Trail or Paper trail to back up your claim, You did not get paid, You did not get paid for all your hours you worked, You were charge Fees or Unjustly penalized and fined or pay was delayed more than the 7 days for Speed pay, 21 days for direct deposit and 21 days for a paper check
according to their guidelines for payment of services
We did the work and we want to get paid, fairly, We want to get paid and not have to pay a fee to get paid, and we want to get paid on time
It's time for us contractors to stand up for our rights and get what we deserve

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jason szymarek
, US
Jan 10, 2016 4:46 am EST

Go to suebarrister.com
Class action lawsuit

Nationwide

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Barrister Global Services Network, Inc.
Hammond, US
Jun 25, 2015 10:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Barrister strives to work efficiently and effectively with our technicians. Barrister does not discriminate in our employment and we do engage representatives of all ethnicities. All of our representatives are evaluated for their ability to understand and be understood. We do monitor and record conversations with our agents so that they can be coached when needed. Like all businesses with high inbound telephone traffic, there are times when hold times are longer than we would like. We continually monitor incoming call patterns and adjust staffing accordingly to try and minimize all wait times.

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Barrister Global Services Network contacts

Phone number

+1 (985) 365-0400

Website

www.barrister.com

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