Surveillance-video
Reviews and Complaints

I recently gave a ring to the sales line of Surveillance-video and I gotta say, the rep I talked to was a bit of a snob. I was just trying to get some info about whether or not the product I was interested in came with software that would let me view it from my office. But this guy was all like, "Oh, all Hikvision dvr's have this software, duh." And when I asked about the app for my phone, he gave me the same attitude. Like, come on man, I'm just trying to get some help here.

I mean, I get it, maybe he's dealt with a lot of people who don't know what they're talking about. But still, I don't think it's too much to ask for a little bit of patience and understanding. Especially since I'm a paying customer, you know? It shouldn't matter if I'm buying one dvr or thirty, I should still be treated with respect.

Anyway, despite the less-than-stellar customer service, I did end up buying the product I was looking for. And I have to say, I'm pretty happy with it so far. The software was easy enough to install and use, and I can access it from my office without any issues. The app for my phone works well too, although it did take a bit of tinkering to get it set up.

Overall, I'd say that Surveillance-video has some good products, but their customer service could use a little work. If you're looking to buy from them, just be prepared to deal with some attitude from the sales reps. But if you can get past that, you might find what you're looking for.

I was checkin' out Surveillance-video (surveillance-video.com) and I gotta say, they got some pretty sweet stuff. I was lookin' for a way to keep an eye on my property, ya know, make sure no one's messin' with my stuff. And let me tell ya, they got all kinds of cameras and systems to choose from.

I ended up gettin' one of their outdoor cameras and it's been workin' great. I can see everything that's goin' on outside my house and it gives me peace of mind. Plus, the quality of the video is really good, so I can see everything clearly.

But here's the thing, I had a package delivered by UPS and the driver was actin' like a real jerk. He threw the package from the back of the truck to the front cab and when he got to my house, he just dropped it off and left without sayin' a word. And to top it off, the box was all crushed up and the inner box was damaged.

So, I called up Surveillance-video and they helped me out with gettin' a camera set up to watch for any future deliveries. They were real helpful and made sure I got what I needed.

Overall, I'm real happy with my purchase from Surveillance-video and I'd recommend 'em to anyone lookin' for some good surveillance equipment. Just watch out for those UPS drivers with attitude problems!

I gotta say, this website Surveillance-video.com is a bit of a hassle to navigate. That "recently viewed" banner is just plain annoying. Every time I try to move to the next screen, it's blocking my view and it's a pain to get rid of. And what's up with the free shipping? It's not even easy to see! They should make it more prominent and maybe even give us a code to use for it. But if they do give us a code, they better make it clear and easy to enter.

Honestly, if I wasn't buying gifts, I wouldn't even bother with this website. It's just too much of a headache to navigate. But I gotta admit, they do have a good selection of surveillance equipment. So if you're willing to put up with the website's flaws, you might find what you're looking for.

Overall, I'd say Surveillance-video.com needs to work on their website design. It's just not user-friendly enough. But if you can get past that, they do have some good products.

I gotta say, I had a bit of a tough time placing an order on Surveillance-video's website. Every time I tried to change my personal info, the "place order" button would disappear and my credit card info would get erased. It was like the page was refreshing every time I entered a new piece of info, instead of waiting for me to finish and hit submit. I ended up accidentally trying to place my order three times before I even got to the credit card info part. Not gonna lie, it was pretty frustrating. But once I finally got everything entered correctly and hit submit, my order went through just fine. So I guess it all worked out in the end. Just wish the website was a bit more user-friendly, ya know?

I recently purchased an electronic device from surveillance-video.com and was disappointed with the shipping process. The device came in a delicate box that had "fragile" written on all sides. However, when I received the package, I noticed that the shipping box did not have any indication of fragility. This was unacceptable! I wonder if the company did this to save money or if their employees were just inattentive.

To make matters worse, the shipping company seemed to have tossed the box on the counter. I can only imagine how roughly the box was handled during the shipping process. As a result, I am concerned that the device may have been damaged.

Overall, I am disappointed with the lack of care taken during the shipping process. It is important for companies to ensure that their products are shipped safely and securely to prevent any damage. I hope that surveillance-video.com takes this feedback into consideration and improves their shipping practices in the future.

I had a really bad experience with Surveillance-video. I ordered 50 hard drives from them, but they kept lying to me about the status of my order. Every time I called, they said it had been shipped, but it never arrived. I waited for more than two months, but still nothing. I even had two order numbers, ***638 and ***, but it didn't seem to make a difference.

Finally, after all that time, they told me I had to pay an extra $5000 to get my orders. I couldn't believe it! They had wasted so much of my time and didn't seem to care about their customers at all. I had no choice but to cancel my orders.

I would definitely warn others to be careful with this company. They don't seem to honor their promises or stand behind their words. It's really disappointing to have such a bad experience with a company that you thought you could trust.

The paypal link on Surveillance-video's website needs some work. When you try to place an order, it sends the shipping information to Paypal with the wrong state and zip code. This causes problems with the Paypal Gateway and the order gets rejected. You have to fix it manually and try again. But that's not all - when you resubmit the order, it doubles the amount you ordered! So you have to go back and fix it again.

And even if you don't want to follow up on your order, the website still asks for your email. This is annoying because you don't want to give out your email if you don't have to.

Overall, Surveillance-video has some issues with their ordering process. It's frustrating to have to fix mistakes and deal with unnecessary emails. But if you can get past that, their products are good quality and their customer service is helpful.

The thingamajig is really good, but the dude who sold it to me didn't do a good job of telling me what was up. I bought it and then waited and waited for an email saying it was on its way. But no email came. So I had to email the dude myself and then he told me it was gonna be three weeks before it shipped. If I had known that, I would have bought it somewhere else. The service was really bad and the communication was even worse. I don't know if I'll buy from them again. :(

I recently had a conversation with the customer support team at Surveillance-video.com regarding a Blind spot sensor unit that I purchased for my pickup truck. The unit cost me a whopping $394, and I was extremely disappointed to find out that it cannot be installed in metal bumpers. What's more, the product specifications did not mention anything about this limitation.

When I contacted the customer support team, they were not very helpful. They told me that I should have done a better job researching the unit before making the purchase and that I cannot return it. I was shocked to hear this, especially since I had no way of knowing that the unit would not work with metal bumpers.

To make matters worse, I found out that other units on the market clearly state that they cannot be installed in metal bumpers. This made me feel like the advertisement for this unit was misleading, and I was not happy about it.

I believe that the right thing for Surveillance-video.com to do would be to refund my money and correct the information on their website. However, the customer service representative I spoke to was not willing to help me in any way. In fact, I felt like they were telling me to get lost.

Overall, I am extremely disappointed with my experience with Surveillance-video.com. I feel like I was misled by their advertisement and then treated poorly by their customer support team. I would not recommend this company to anyone looking for surveillance equipment.

I recently had an experience with Surveillance-video that left me feeling frustrated and disappointed. I placed an order and waited patiently for it to be processed and shipped. However, after a few days had passed, I decided to reach out to their customer service team to inquire about the status of my order.

To my surprise, the person on the other end of the "chat" feature was quite rude and dismissive. They informed me that there was a 10-day lead time for my order and that I should have known that before placing it. I was taken aback by their attitude and felt like I was being talked down to.

As the days went by, I continued to check on the status of my order, but it remained in a "processing" state. After waiting for over two weeks, I decided to reach out to their customer service team again. This time, I was met with another rude representative who informed me that my item was not going to ship.

I was frustrated and disappointed by this experience. It felt like a waste of time and completely unprofessional. I understand that delays can happen, but the lack of communication and poor customer service left a bad taste in my mouth.

If you're considering placing an order with Surveillance-video, I would advise you to think twice. While they may have good products, their customer service leaves a lot to be desired. And if you do decide to order from them, be prepared for potential delays and unprofessional behavior from their representatives.