SUBMIT A COMPLAINT

Barrhead Travel Serviceservice

1
J Sep 07, 2018

My husband saved for my special trip to Santorini for my 60th birthday.
He paid £2553 approx to fly from Manchester on 18th August ten nights room and breakfast Kamari Beach hotel and spa.
I asked the lady Laura at the branch at the Fort Easterhouse Glasgow if we had to do anything like check in on line etc. Was advised that no everything was taken care of, and a special request to hotel for my birthday with a view to upgrading.

We travelled from Glasgow the day before by train booked into the Radison BLu at the airport.

Next morning we arrived in plenty of time for the flight only to discover we had in fact not been checked in as advised.
Which in turn meant we may not have been sitting together for the duration of the flight. However we were seated together.
On arrival at the hotel it was late and dark. We were showed to our room which was very small, curtains were hanging off the rail.
No balcony as specifically requested . A terrace with a very small table and chairs and a glass panel on either side. Looking at a wall with a flower box...Over £2500 I was not impressed to say the least. The shower room was very small and not ideal I have mobility problems and would have struggled with it.

I did complain in the morning and was advised the hotel was full.
On insisting in a very nice manner they did change our room.
Between transferrring from one room to another my kindle was lost in transit. I asked the hotel to check the safe or under the bed, they said it wasn't there?
Still not turned up by the time we left.
On route home once again on
arrival at the airport in Santorini not checked in on line as advised we were.
We were not seated together on the duration of the flight home.

The sale of that holiday was misleading. Not clear and I was very unhappy at the cost for what was involved.

This was to be the birthday present of a lifetime and It was somewhat spoilt by the lack of customer service.

Mrs Julie Doherty

Post your comment