Barnes & Noble Booksellers
Reviews and Complaints

I sit at my desk and get a pop up in the middle of what im doing at least once a day. That's cool, right? "Borders" promising great savings- sweet! Just go to a store and attemp to utilize a "savings" and see what you're told. I'm done!

I visited the Borders store, which is located on 6103 North Lincoln Avenue, Chicago.
The environment of the store is very unwellcomming, and the cashiers are very rude. I have been to this store before, and I have been having the same impression too. The manager, who worked on Sunday, was very polite and helpful. He is a male. However, there is a female working during the week in the evening who seems to be looking for a guy. As many times I go there with my boyfriend, she is trying to seduce him. She keeps passing by him on purpose, smiling at him, giving him the eye and bending at him as some easy girl. I have been told the same information by other girls going there with their boyfriends. In addition, she is using her power in her premises in order to make two people break up. I had a coupon for 40 percent. She didn't accept it. She kept attempting to seduce my boyfriend by thinking that I will start acting unprofessionally because of the fact that she didn't let me use the coupon.Other girls have told me the same think. However, she can not expect to break two people with a strong bond by bulling and teasing the girl. The guy will prefer to stay with the girl he is with rather than going for a mean and rude one. A real bully! After that we went to the store located on 4718 North Broadway Avenue. Unlike the store on Lincoln Avenue, the people in the borders store on Broadway Avenue were very polite and helpful. In additon, they accepted my coupon. Of course they will accept it since there was not any pervert manager. I told my man that I don't want us to go anymore to the Borders on Lincoln Avenue because I didn't like how I was treated, and he agreed with me. Other girls have done in the same way. Not only my friends but also my relatives will not go there shopping any more. This pervert store manager makes the store loose lots of money. If Border owners don't want to have a bad reputations and losing money because people want a wellcomming environment where they be treated professionally and with respect, they need to change the manager who is seducing her customers . If the pervert store manager needs a guy, I would suggest that she goes to craigslist.com or clubs.

To unsubscribe, you may do so yourself on their website or shoot an email to customer service.

There is no unsubscribe button in the email they sent me. Or at least it's cleverly hidden. I'm livid. How is that not illegal.

The most you would get would be 3 a week 1) coupon 2) speacial offers 3) Borders rewards perks. And the button works just fine. maybe your computer was not working?

That is entirely untrue, in fact. I get about two emails a week, promoting special deals and sales and offering useful coupons. If you sign up for Borders Rewards Perks, which you would know because it requires extra steps, then you would get a few more 'perks' a week. I opted not to do this. The whole thing is rather easy.

Haven't tried unsubscribing, but based on your spelling and general misinformation about Borders, I can only guess that you were doing it wrong.

(BTW I haven't had 'literally enough of it'. I literally enjoy books! )

I'm disgusted with Barnes & Noble now, especially after reading some of the comments here, but I'm writing this in response to my visit to one of the stores yesterday. I went in just to browse and find a book or two on certain subjects. I was accosted by no less than EIGHT -- 8 -- staff persons, asking me if they could help me find anything, how was my day going, what was interesting that I'd found to read (I was leafing through a book I'd only just picked up), etc. etc. I got tired of it and put in my earbuds, which didn't stop them! One staffperson interrupted me with, "Hey, how are you today?" and when I didn't answer, she LEANED DOWN INTO MY FACE AND REPEATED THE QUESTION. Um, stupid sh**, I'm wearing headphones and looking at a book. I don't need you inquiring about my day! I'm in a freaking bookstore -- where, last I checked, people come to browse books! Not be hounded by every staff person in sight, every few feet, every few minutes. It was worse than being on a used car lot!

After 45 minutes of this, I finally just grabbed up the book I'd picked up (without even knowing if I really wanted to buy it, since I hadn't been given a chance to look through it and see if it fit my needs) and headed for the cashier. There I encountered yet more salesy tactics, trying to sell me the ubiquitous Membership, which I used to have but dropped because it's not worth the cost. I politely told the cashier no, thank you, and she came back with the "You'd be saving X dollars on today's purchase!" then when I didn't take the bait, proceeded to ask for my email. I said I was already on the list. She said, "Well, it pops up every time anyway, so why don't you give it to me?" WTF?! I again declined, and she said, "Well, let's get you signed up right now!" I was seriously so over it. I wanted to literally just punch her in the face -- what part of "NO" do you not understand?

My experience yesterday completely ruined my afternoon. I'd already left work that morning because I was not feeling well, and I'd hoped a nice relaxing visit to B&N would result in me finding a book or two to go home and lie down and read. Instead, I left there more agitated and with an even worse headache than when I went in.

Now I remember why I shop Amazon for books.

preach

In terms of working retail, Barnes and Noble is not the worst. It's up there with its [censor] pay and the customers can sometimes drive you crazy, but working in a bookstore is a great experience. Well, it was. The company was okay to work for up until last year when a certain e-book reader came out. We're now an electronics retailer and people bugger instead of booksellers. We annoyed customers before with the constant mention of the membership (depending on the customers needs, I will admit, it can be a great way of saving $, BUT it is not for everyone) Every time I come in contact with a customer I'm required to mention this awful e-book reader and when I do, I have to hear everyone's opinion on it. Working at BN has become life draining. EVERYTHING revolves around the e-book reader. At one point this year we were told that if we didn't sell a certain amount of these awful contraptions by a certain date, we would be terminated. I long for the old days when all I had to ado was ask customers about the memberships. We now have list taped to our registers of things we HAVE TO mention. This list has no less than 5 items on it and yet we're still required to do fast cashiering. I can see and many times hear the customers frustrations day after day as they have to listen to me ask them a dozen questions. It's not easy being stuck in the middle and it doesn't make for a positive work or shopping environment. Not too mention that you will be forced to quit your job or fired, if for any reason you want to see your family for the holidays. Unfortunately it's close to impossible to find other jobs in this ridiculous economy that are any different, so I'm trapped in my own personal retail hell. If by chance you are considering a job at Barnes and Noble, turn and run. If you're a customer, please take it easy on the employees, they're just doing their job.

I have worked for Barnes & Noble for justover a year now, and must say that this is by far the BEST job I have ever had in my 34 years on this earth. People who are upset at the membership goals are angry simply because they have no idea how to approach the customers. I have managed to become trained in every aspect of the store because I value my job and the experience the customers receive. I guess some people think because it is a bookstore, it isn't going to be challenging work. Well you guys are wrong. There is much more to selling books, than just selling books. Bottom line is if you want an easy ride, go work somewhere else. Barnes & Noble is wonderful to it's employees, and I for one am thankful to have found a job that cares as much as they do.

all of you guys who are complaining sound like really slow cashiers and the kind of employees where your coworkers roll their eyes when they see you on the schedule (DAS) on their shift. Its always the same lame-o's that need "back up" all the time, and never get any better b/c they stay lazy and they know that some other smart, fast, coworker is going to pick up the slack for them.

I am a BN bookseller and have been employed with them for 2 yrs now.The policy on selling memberships is that you should be able to sell 1 within 30 transactions. Every 30 transactions are viewed as an opportunity to sell and should result in a sale.
The discount is 10% on paperbacks, childrens books, bargain, newspapers and magazines.It is 20% for hardcover adult books and 40% for hardcover adult bestsellers.
If you normally spend 200.00 a year on books, mags, cafe items and music and dvd you could have paid for a membership and gotten substantial discounts.However that is not the point of my post.It is undue pressure on the employee.We must stay within a ratio of 1.85% of memberships to sales for the whole year or we will not receive the bountiful .25 per hour raise in October when we are evaluated.
During the holidays now the push is on to sell gift card ( little or no cost to BN to produce but look at the potential revenue) and of course to sell the Nook e reader at $259.00 no member discount.
BN is a retail store- forget ambience, forget knowledgeable employees as long as the clientele can come in and say" I saw this book 2 weeks ago here on a table- don't remember the title exactly and don't know the author's name... where did you guys put it now?" Or better yet " where are the fiction books?" ( signs all over showing where and what direction to go in)

I will visit their stores to browse physical books, but I will no longer purchase anything from Barnes & Noble unless the item is not available anywhere else on the planet. Why? Here are my reasons:

1) I got sick to death of being asked about whether I have the 10% discount card and, when I say "no", being asked if I would like to save 10% today... When I say "no" to that question, the cashier sometimes goes further and says "You would save $7.34 if you use the card today". When I say no again, they sometimes ask why I wouldn't like to save 10%? (They NEVER mention that the card will cost me $25, is good only for one year, and that I must spend $250 on books during the year just to break-even on my 10% membership purchase.)

2) I find that the cashiers are simply not friendly. They seem to have an arrogant attitude that they are somehow doing you a favor by allowing you to purchase items from the store. I once purchased $184.65 at one time (around Christmas) and did not get a "thank you" or any other words of appreciation from the cashier. All she said after handing me my receipt is "Next!". That was my last purchase at B&N.

3) I think it is ridiculous that the store lets people camp-out on chairs to do homework or surf the internet using some sort of cell signal. When I go to the store, I would like to sit and browse books I am considering purchasing. Now I have to do that in the aisle while standing. This is another reason I don't buy from B&N--I rarely stay in the store very long once I have found what I think I need. Then I buy it more cheaply online from Amazon or other such online retailer.

4) I got sick of hearing people being taken advantage of by the cashier. I once saw a 15-year old buying a greeting card (she was in front of me in line). The cashier did the whole "would you like a membership card routine" with this girl and I think the girl was too shy/uninitiated to say "no". Can you believe she paid $25 plus the cost of a greeting card to get 10% off? I really doubt this girl had any clue about the math and that she likely would not break-even on the discount card in one year's time (in other words, it was a poor purchase idea). In my opinion, B&N is knowingly duping its customers. They certainly KNOW that most people will never realize the benefit of the card by exceeding the card's purchase price, so unwary, gullible customers are simply handing money over to the B&N Fat Cats.

5) I found that prices are always cheaper online even though B&N has an excellent collection of value-priced hardcover and coffee-table books.

6) I think the staff are not so knowledgeable. When the music department "manager" has never heard of Andrew Lloyd Webber, one has to wonder…

-- Jim

And I want to add that the vast majority of B&N 'booksellers' have been some of the nicest cashiers I've met in my life! Consisently top in smiles, friendliness, helpfulness and -- calmness with not-so-calm customers. It's saddening that this kind of pressure is being added to their job.

Everytime I go to Barnes & Noble, this is pushed on me. By the 15th time you've shopped there, you've either decided to have a card or not. I decided not -- because, as the OP pointed out -- a 10% discount is nothing these days. You'd have to spend $250 for sure in a year to get any value. Not only do I just shop the bargain areas (with rare exception, ) sometimes I leave with nothing.

My most recent visit to my formerly favorite B&N was so creepy I put down the books I wanted to buy and left. What had happened? Half their shelves were empty! There were large 50% off clearance bins, which, as far as I know, B&N doesn't do. The kid's section (decorated nicely) and the music section (with the earphones etc, fancy) and the cafe were all business as usual. But the book store was so barren, it was scary.

What is going on with B&N? I guess this forces us to go to the nauseous mall. *Sigh* The economy is ruining everything.

This same kind of pressure to get 'recruits' is happening with pyramid schemes. "Recruit or die."

I was actually thinking of breaking down and getting the discount card this year because of an increase in income. But once I saw my favorate store -- evaporating -- I chickened. Who knows if B&N will even be around in 2010?

The most recent Barnes and Noble policy towards memberships is that they expect that a bookseller (part-time)or lead position bookseller (ie. full time employee 35 to 371/2 hrs wk.)
is expected to sell 5% of their purchasing customers a membership card. There is high pressure by management to fulfill that goal and it is intimated that non-fulfillment of that goal will reflect poorly on a booksellers performance rating. Furthermore, the renewal percentage is 2% of register sales and is even more difficult to achieve than the new membership rating for the simple fact sales percentages for new memberships are only based on non-membership customers whereas renewals are NOT contingent on just those renewals that expire for the current month but rather all membership-holding customers. If you bought a membership card today and went to the store next week to make another purchase this would be considered a renewal possibility and subsequently count against the booksellers cashwrap performance. Obviously renewal possibilities well before the 12th month expiration date are nil unless the customer is stupid, coerced, or lied to. What would be fair would be that only those renewal statistics that occur in the expiration month should count against the bookseller, which is already tracked by the store's software since a warning box pops up to let the cashwrap person know that the membership card will expire that month.

However, as draconian as the new policy is. it is still better than the previous policy which was that every bookseller, whether they had access to the register or not, sell one membership card every hour of their shift. That would be 7 memberships for every seven hours worked and 35 memberships per week, a figure that even head cashiers (who work a full time shift only behind the register) would find near impossible to meet. Furthermore the bookseller is supposed to sell $200 in gift cards per full time shift and upsell the customer with additional books or cafe items (if they work the cafe), put up monthly promotions, shelve new books, scan for book returns, and do customer service in a work environment that is purposely structured to get by with a minimum of employees per shift one can see that being a B&N employee is a a task worthy of Sisiphus.
And if sales fall such that the ratio of hourly sales to employee hours is less than targeted by the home office the number of employee hours is cut only puts the bookseller between a rock and a hard place.

FInally, the new Bookmaster software is able to tell the bookseller/manager the titles of the books a membership customer has bought for the last 60 days. Ostensibly this is to
allow the manager to make decisions regarding book returns by customers who have lost their receipt. However this information collaterally identifies membership customers with certain personal trends in buying that skirts that customer's right to privacy and leads to possible personalized e-mail advertising utilizing such information.
With the current 9/11 Homeland Security issues concerning the (mis)use of library card data Barnes and Noble is currently treading Orwellian waters with this new compilation of customer data.

I experienced the same thing. Today upon checking my credit card statement, I discovered that Barnes and Noble had charged my credit card for $25. I reported it to my credit card holder, thinking that someone had stolen my CC number and used it, but when I went on Barnes and Noble's website I discovered that my membership had automatically been renewed. I did not authorize auto-renewal for this membership.

I agree! Total FRAUD with Barnes and Noble! They are ripping everyone off --- if you try and cancel it, you will wait on hold for hours.

they are still getting away with ripping people 6 years later. Its no 2020 and I just had the same problem with them charging me for years for a renewal fee and I never benefited anything because I never went back.

I am surprised that auto-renewals like these are legal. We just received a $25 charge for our Barnes & Noble membership, and neither my wife nor I can recall joining or authorizing this membership. I'm not saying we didn't opt-in many years ago, when there was still a brick and mortar B&N store in our town. But when I called their customer service to dispute the charge, they wanted a member number. I didn't have that, so they asked for my name. That didn't work because it turns out this was in my wife's name. There's no way to determine that from the vague charge in our shared checking account. So they asked for my phone number, last four of the debit card, etc., until it finally escalated to their finance department. From there we determined it was my wife's account, and she was just as unaware of the membership as I was. B&N says they send an email or a paper letter that would have asked us if we wanted to cancel before the renewal came up. While that's entirely possible, my wife has no recollection of this, nor should she have to monitor her inbox for every shady company that wants to charge her for her lack of diligence in this scenario. These types of membership renewals should be illegal in my opinion.

In 2009 I paid for a year-long membership with Barnes and Noble for reduced price in books, etc. It is now 2013 and yesterday my husband was checking our Credit Card for expenditures and asked what the BN Renewal Membership fee of $25.00 was for. I said I had no idea. Immediately I went to Yahoo and plugged in "BN Renewal Membership", surprised to find that several other people had been similarly duped by the company. This is how it worked: After I paid for tne initial 2009 membership Barnes and Noble sent me an email giving me the option to agree to auto-renewal each year. I get so much spam etc, in my email account that I just delete without reading it. Apparently the default for not filling out the email request, is to automatically enroll you in the renewal process.

The following year, feeling that I had not gotten my money's worth, when the cashier at Barnes and Noble asked me if I wanted to renew my card, I said no. Did this stop their criminal, scammiing activity? Hell no. Every year since theyn they've taken out $25 AND EACH TIME I BOUGHT ANYTHING FROM THEM THEY STILL ASKED ME IF I WANTED TO PURCHASE THEIR DISCOUNT CARD. "NO, NO, AND NO."
The woman at B & N who explained all this too me acted as if they were stealing my money and it was OKAY because I hadn't opted out of auto-renewal. What I'd like to know is what regulatory agency gave businesses this loophole? This is the fourth time I've been suckered by this type of BS. The first, ATT allowing some stranger to atttach a fee for unspecified services to my ATT monthly bill, is now under suit via a class action order in which damages will be sought.

I told the woman at B & N that I would never shop there again. I'd been a loyal, frequent visitor: never, ever again.

Yikes. I've been a loyal and happy customer for many years, but they really (REALLY) bungled a recent shipment. Rather than boring you with all the detail, let me just suggest that if you use them, be sure to check the package-tracking website repeatedly to ensure that shipments really HAVE been shipped -- it seems that their shipment notification emails are by no means accurate. The funny (but not really) thing is that this would have been a very easy problem to fix, had it not been for further ineptitude in their response (i.e., ignoring repeated follow-up emails). Ugh. Off to Amazon for this girl.

I ordered two books online August 18 and have yet to receive them eight days later. I have been tracking the shipment, which traveled from New Jersey to Kentucky to Georgia to North Carolina, and I'm waiting for it to end up in South Carolina. Considering they sent it from GA to NC rather than straight to SC, I won't be surprised to find that it wanders on over to Tennessee before I finally get it.

Now pardon me while I go scream profanity into the desolate emptiness of my mailbox.

I went into the store twice this week to tell the girl my coffee was bad the day before they were busy and understocked with help[ the young peter pan chick was rude to me and made me feel as if I was a dummy for even complaining at all she was working today and a very rude girl they were more into christmas decor. what jerks peggy a

Here is a copy of the complaint letter that I wrote to Barnes & Noble only to discover that not a single person in either the call center or the local stores was willing or able to tell me where to direct my written complaint:

"To Whom It May Concern:

The purpose of this letter is to make a formal complaint about the service I received when calling your call center earlier today. I would like to make a grievance about the following:

1. I was shipped the wrong product.
2. Upon trying to arrange to receive or exchange this incorrect shipment I was lied to. This lie entailed incorrectly negating the possibility of an “in store exchange.”
3. I was placed on hold for 50 minutes while waiting to speak to the manager of a representative at which time the line disconnected me.
4. A third party was able to call into the call center while providing the incorrect name for the order and acquire information about the order including credit card information.
5. Upon calling back to the call center I was again refused the opportunity to speak with a manager.
6. I was verbally accosted while simply trying to speak with a manager.

Any one of the above listed complaints are reason enough in most call centers, which in most cases are considered customer service for the discernable reason that they service customers not defraud, insult or otherwise misrepresent themselves to the customers, for immediate termination of an employee. It would be reasonable for a customer to then assume that it is in fact the policy of this particular call center to offend customers beyond all consideration of repeat business thereby contributing to the gradual and steady decline of business and overall public opinion.

You may thank the prompt and accommodating service of your manager Clarence for keeping this customer from refusing any future transactions, canceling my membership and doing everything in my power as a university professor to stop everyone that I’ve ever come in contact with from doing business with Barnes & Noble. As it stands, my largest concern with this incident is that my personal information was provided to an unverifiable third party. I am strongly disappointed in this company and utterly furious with the treatment of both myself and my personal information. I believe you’ll find at least one of these in direct violation of your privacy policy and quite illegal.

Awaiting any and all correspondence related to the direct resolution of this grievance."

I've ordered a Nook and than they offered me a Complete savings through same website
by clicking you want a trial for 30 days Barnes and Noble submit your credit card and probably collect a fee $12 per month
which a though was my subscription to a Financial Times Newspaper
I did not recall given my credit card and strongly believe the profit of this scam is shared with Barnes & Noble
when calling center you get 4 months credit after a year of billing ILLEGALLY for nothing
Please read other complaints all similar

I worked at Borders and customers like you made me want to tear my hair out. Use your basic math skills of you have any.

Wow, this really takes the cake for dumbest thing I've heard lately. You think you deserve $20 back for a $12 item? No wonder the economy is so bad, with customers like this.

If you returned the $19.99 stocking stuffer that you got the 40% off on, then why would they give you the regular retail price back on it when you didn't pay that?

The coupon was used on that particular item and they wouldn't have to apply it to other purchases you made if that's what you wanted them to do.

Just take the $12 if you really don't want the item.

So you felt that they should have given you 19.99 for an item that you paid them 11.99. wow ... if you find a place that will do that ... you could buy and return things over and over ... and really make some money on them ... and get everyone to do it to but sadly they would go out of business in a short time ...

but i REALLY LIKE THIS IDEA OF PAYING ... $12 AND GETTING $20 BACK ... I could just stop working and go around shopping and returning ...

I'm very upset at b&n. I signed up for their kids club card and I've had it for a while and I always make sure I use it everytime I purchase a book for my son. Well today I went into the store and the employee who swiped it informed me that my card/ membership doesn't exist and the card is not even working. How could this be possible? She told me to re-fill out a new form. I asked what happened to the points I had supposedly earned from all the purchases I've made and she said if have to start all over again. I was so angry finally asked for a manager and so he says he fixed it but when I check online nothing seems fixed the hundreds of dollars I've spent haven't been accounted for on my card it's still showing that I've spent zero dollars at the store. Never going back to this book store again what a rip off!

Don't buy a membership from B&N unless you spend a LOT of money on books VERY fast.

I have never gotten one for the simple reason that, when you spend $25 for the card, you don't actually see a savings until you've made that money back in discounts. You have to have spent $250 worth of merchandise, which in 10% discounts makes up the $25 you spent on the card. AFTER that time is when you actually start to get a savings, so, for example, if it takes you 6 months to make back your $25, you've only gotten half a year's worth of discounts, NOT a full year. Is $25 for a 6-month membership worth it? I think not.

They will never tell you this when they give their shpiel, only persuade you to sign up because they say you can "immediately" get a discount. But, until you've made that $25 back, all you're getting is reimbursed in discounts for what you spent on the card. For someone who buys books heavily, it may turn out to be a good deal for them. But, for folks like me who don't spend a lot at B&N except on the occasional magazine, it's a ripoff. Save your money, and sign up for the e-mail coupons, which don't cost you a penny.

Not everything is eligible for the coupons (apparently not magazines), but you still may find it to be a better deal than spending $25 for the "privilege" of getting a "discount" from them.

Terri Pucin, Vice President of Customer Experience for B&N.. try contacting her through the switchboard main number [protected]. Good luck although I recall her being the biggest ### in the world and she is supposed to lead the entire company's customer experience but she is absolutely a horrible wench which tells a lot for the company if the person at the top is completely rude.. Sandeep Varma is the corporate head of Loyalty and rewards, follow up with him..

Just because you don't follow a particular faith, doesn't make you a "non-American." And contrary to popular belief, the founding fathers were Atheist. "In God we Trust" was put on currency to make people such as yourself feel adequate. "If you had half a brain" you wouldn't be a condescending [censored] and be so quick to judge. What an obvious American you are. Keep believing what everyone spoonfeeds you, though. Typical Christian.

I find a lot of the music is sound offensive due to the screaming. It sounds like hog calling at a state fair, accompanied by musical instruments. the singers should not call themselves artists, but should be kept away from any recording device altogether. It's not just ethnic. I mean Celine Dion singing Christmas music sounds revolting as well as Black singers. Mellow it out people!

Did you use your "American" money to pay for your purchase? Have you read what is written on it". The thing about America, that you should "get" if you had half a brain is...You had the choice to leave and not spend your money there, why stay and then complain? What an obvious non-American you are.

I completely agree, as I am an employee and B&N and agnostic. Try working there every other day with Christian music forced into your ears. Even worse, the Bible Belt is defacing anything that is not Christian or has Obama on the front. It is absolutely DISGUSTING.

Sharon Stogdill continues her fraudulent schemes. She charges 38.++ on my credit card, thru WALMART. Items were shipped to her address at 1315 Poplar St. Atlantic IA. Her email address is mumbo jumbo, (paoahyelgibrmbodojykygfesoyowakqe) and she attached this to my legit email address. How she got my c.c. number I don't know. Watch out Sharon, we know who you are and where you live. Jail isn't pretty and neither is the alternative.

Same thing here. The header says Walmart but the footer says CVS!

Hello Sharon,
Thanks for your recent order. The items below are on their way. If you ordered multiple items, they may ship separately. You can track their progress in your account.

After reviewing the details below, visit our Help Center if you have any questions. Please do not reply to this email. This mailbox is unmonitored.

-Your Walmart Customer Care Team

Shipment 1

Arrives by: Fri, Dec 15

Fedex tracking number:
[protected]

Shipping to:
Sharon Stogdill
1315 Poplar St.
Atlantic, IA 50022

Track Shipment

It may take 24-48 hours before
tracking information is updated.

Item Qty Total

Donkey Kong Country Returns for Nintendo Wii
$19.88 1 $19.88

Shipment 2

Arrives by: Tue, Dec 19

Fedex tracking number:
[protected]

Shipping to:
Sharon Stogdill
1315 Poplar St.
Atlantic, IA 50022

Track Shipment

It may take 24-48 hours before
tracking information is updated.

Item Qty Total

You Are Naughty Bag of Coal Adult Halloween / Christmas Accessory
$11.00 3 $33.00

I also just got and email about this person making orders for a bunch of movies and using my email that I don't use for purchases I called AMazon and they said they my email is not listed on amazon with an accout.
Amazon_Opinion_Requested

fake emails and there is not information you can find too foward
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Books | NOOK | Textbooks | Teens | Kids | Toys & Games | Home & Gifts | Music

Dear Sharon Stogdill,
Thank you for your order. Please see below for your Order Summary. We will send you a follow-up email once your items have shipped. If your order contains a pre-order, those items will not be available until their publication date(s).

If your order contains a digital pre-order, that content will not appear on your NOOK or NOOK Reading App until its publication date(s). Otherwise, all digital content on your order is ready for you to enjoy now.

If you ordered a NOOK magazine or newspaper subscription and qualify for a 14 day trial, we won't charge you until the trial ends. Remember, you can always cancel anytime during your free trial period and owe nothing.

Order Summary

Order Number: [protected]

Ship To:
Sharon Stogdill
1315 Poplar St
Atlantic, IA [protected]

Bill To:
Sharon Stogdill

Shipping Method:
Standard Shipping

Item Qty Price

Lionel Thomas and Friends Ready - to - Play Train Set 2 $139.98

Sub Total: $139.98
Shipping & Processing: $9.98
Tax: $9.80
Discount: -$0.00
Total Price: $159.76

YOU PEOPLE UP HERE TALKING ABOUT BARNES AND NOBLE RIPPING PEOPLE OFF.

BARNES AND NOBLE IS NOT A SCAM YOU PEOPLE NEED TO GROW UP

Something strange is going on with B & N. I placed an order last week for books for school and then yesterday received an email asking for verification information in order to finalize the order.

The email was from book.com and requested all of the following information via email! When I called and spoke with a supervisor named "Lea" she refused to give me any information about and hung up on me!

Either it is a scam or they have an inept security department. I will NOT be doing business with Barnes & Noble online until something changes.

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Same thing happened to me... my credit card was charged $114.49, $115.49, $116.49! I called Barnes & Noble Audit Dept, they wouldn't tell me who made those charges and what items were "purchased". I called my credit card company but they couldn't help me anymore since they have a regulation that they can't dispute "fraudulent charges" if it was more than 60 days old!

Happened to me in February for roughly the same amount as everyone above. They couldn't release who's name was on the order or other shipment info. They gave me a fax number for local law enforcement to request it directly from them. Unreal.

Same thing just happened to me, only I was charged TWICE by Barnes and Noble each time for $74.75. I too called and was given the run around both times. I did a large amount of online shopping before Christmas...but have NEVER shopped at Barnes and Noble online. Will be more careful in the future using my debit card online.

I ordered a packaged set of three books (Published by microsoft) from barnes & noble.
Only one book of three arrived - after 28 days. Nothing was back ordered.
My credit card was overcharged.
B&n "customer service" is not interested in solving the problem, intervening, or issuing a credit within a reasonable time.
No further response from b&n or the reseller after multiple emails and phone calls. I have reported the charge to vi?Sa as fraudulent.
Stay away from b&n.In my opinion they are a rip-off.

I ordered a book online @ b&n. The payment was processed however I am still unable to download my book. I have sent emails and called (Each phone call you hold for approximately one hour and then are transferred to someone who sounds like they are in thailand). I was told the first time I could download my book within hours of course there is no record of this call. They refused to credit back my money and refused to give me a gift card for a new book. I asked for a supervisor and was put on hold for over minutes and no supervisor ever answered so I hung up. My e-reader was a christmas present and I am considering returning, buying a kindle and trying amazon. Maybe their customer service is much better it can not be any worse. Horrible customer service I was actually told that many people are complaining about not getting their books and that is why the hold time is so long. Still no resolution. We asked the rep what would you do if you paid for a product and the company refused to ship it? It is unbelievable. I also shop at the local barnes & noble but after this customer service I am switching to another store for my book purchases.

I bought a magic card trick gift for a grandchild's january birthday in december during the christmas sales. I was not able to give the gift and went to return it on 2/5/12. Barnes & noble would not return the gift because they said the time period had expired to return the gift, i. E. 1/31/12; nor would they give me a store credit which I would have gladly accepted. They indicated the terms for returns was on the back of my receipt. Does that mean I had to first buy the gift to see what their "returns" procedure was? It's not like the gift is out of date. The same product will be for sale next christmas.

I will never buy anything from barnes & noble again.

I have purchased the NookColor from Barnes & Noble. The NookColor is an e-reader, i.e. a device for reading ebook. It came with an USB cable for charging and also file transfer with desktop PC. At the beginning, everything works normally. But few weeks after the purchase, I found I couldn't perform file transfer with the USB cable, i.e. my PC didn't recognize the device at all. Fortunately, I have another cable and tried the file transfer. It worked. Therefore, I knew that cable was defective. I then contact BN via email. They then replied that I had to contact them via phone. I called them but their hotline was extermely busy and I had to wait in the IVRS loop for more than 20 minutes before answered by their support. I talked to him about my problem. He checked with my detail and finally confirmed that I should get the replacement. But at that moment, I told him I would like to confirm him the delivery address and then finished the call. Later on, I decided the delivery address and I sent email to BN to ask for the replacement. But they only sent me the "robotic" reply to ask me to contact them by phone. I was frustrated that their email support channel is actually useless. I have explained that the IDD had already costed me more than that of the USB cable. But they still keep on sending that "robotic" reply...

I purchased a demy for my wife's birthday at the end of may. When she opened it on her birthday in the middle of june she did not like it. We contacted barnes & noble about returning it and did as they stated. It was signed for on 7/2/10. They have told us that they have given us the $216 credit on several different dates. But the credit card company said that credit has not been received. We have tried contacting them and they won't reply. We have filed a complaint via our credit card company. I would not recommend anyone doing business with barnes and noble on line or on the phone to place an order.

I have copies of emails stating that merchandise was received back and that credit was issued. But as of 9/1/10 it has not been credited.

I was given two gift cards in december and used both to order a built neoprene 15 inch mac book pro bag. They delivered a 13 inch bag. I then sent back the 13" bag and was told a 15" would be delivered to me in a week or two. Two weeks later I got an email that they could not fulfill the order. No refund was issued on my gift cards. Meanwhile I had destroyed the cards because I had placed the order - big mistake. I've just made my third attempt at getting either an e-gift card or mailed gift card. They always say it will come in 7-10 days and never arrives. Meanwhile, i've cancelled my barnes & noble membership. If I do ever receive the refund, I will quickly use it and then never order from b&n again. Terrible service - amazon is so much better and helpful.

B&n doesn't have a customer service at all, their customer service is terrible. They have accepted orders for touchpad and hold the money in credit card, after a day they cancelled the order saying there is no stock, how can they accept order without stock, it is completely a scam.. I would have bought elsewhere if they showed as no-stock and dont accept orders.

I called customer service, no answer. I mailed them for the reason for cancellation, no reply till now. I don't buy anything from here and never recommend this site for anything.

My experience today relates to ordering online - you can run into situations where you've placed an order, cancelled the items in your order, but then have the orders "authorized" to ship to you despite your cancellation request. After I contacted customer support, I was told that the order had gotten automatically authorized and that clicking on the cancel links were was just a sham and that the system had overrode it. My only recourse left is, after receiving the shipment, to go into a store in my area and return it. I was told that not even a supervisor would be able to change the order status so there is some arbitrary point (Which you, as the customer, would never know) where you cannot cancel the order.

Please be advised about this aspect of ordering online from barnes & noble: what their system decides overrides your attempts to modify or cancel online without clear indication of what actually happened. If you happen to wander into b&n's online store, ask yourself the following:

1. Amazon has cheaper book prices overall - am I here because I just want to contribute more money to b&n's coffers?
2. If I order something and want to change it, chances are that I will need to hoof it to a brick and mortar store to do any returns. Am I here because I don't, in truth, like the convenience of ordering online and need an excuse to take time to return something in the store?

I ordered a number of items from Barnes & Noble online on Nov. 29th. Now I am being told that only one of the items will be delivered before Dec. 25th because one of the items was back-ordered. At no time was I given an option of having some of the items delivered earlier and was only told about this delayed delivery when I called up to inquire. They then refused to deliver the items that were ready any earlier unless I paid an extra shipping fee. Customer service at its worst. When I sent a complaint to their email, I got a canned response back three days later apologizing for any inconvenience. Now I will have no presents for my children for Xmas, and no guarantee that they'll even arrive before 2017. I'm livid. Amazon.com would never treat a customer this way and I will never order from Barnes & Noble ever again. I wrote a column about my awful experience at the Lynbrook Patch at http://ow.ly/3nb8w

I ordered textbooks from b&n on 9/2. I got an email receipt which I have to confess I didn't look at closely because I figured my books were happily on their way (3-7 days!). When I finally looked, I noticed the ship date was 9-23 with no explanation. I called on 9/8 and found out the entire order was held up because one item was on back order. I cancelled that item and was assured i'd have my other books in 3 days which would have been friday. Well, turns out my other items didn't ship until friday and will arrive too late for my assignment. Changing an order apparently takes 24 to 48 hours to process. How can that be? I will end up purchasing all my books at full price, will have to return the b&n books and will be out all the shipping costs.

Textbooks are time sensitive. Why wasn't I notified that one of my items was backordered? Why weren't my other items immediately shipped separately? I would have long since received them. Amazon provides these services all the time.

P***OGRAPHIC images at child's eye level, at checkout stand, in Scottsdale, Arizona store. PLAYBOY, Sports Illustrated (cover model suggestively posed in a tiny swimsuit), and more. You can not make a purchase without your children seeing these. I spoke with the store manager who's only comment was that the magazines pay for placement. I will be sharing the photos I took of these magazines stands, placed low enough for any 2 year old child to grab, on Facebook, Twitter, Instagram, and Yelp. Also with the PTO of our elementary school the next time they consider having a book fair here. The business decision to place these p***ographic images in front of our children at their checkout stands (obviously at a corporate level since people from all over the country are posted similar comments) boggles the mind. My family has been such a big supporter of BN through the last 2 decades, but as my husband said, "No longer".

Breast feeding is not inappropriate but displaying women as "sports", objects and playthings is. You know the difference.

You have to remember a 3 year old has a completely different mindset than you. Do you think we should blindfold young children while they breast feed? Obviously not. They are much more innocent and therefore generally ignorant of such things. They probably didn't even notice it until you started freaking out. I've found that the screens that sometimes cover magazines are generally placed there to appease the repressed/easily offended adult more so than protecting the minds of the children.

Wow! I'm shocked to see how so many narrow minded people we have here with absolutely no respect for kids. I'm making a similar complaint to corporate in just a few minutes. My story, on the other hand, is a little different. I'm disappointed to see that Barnes & Noble can allow Children books just a few feet away from XXX rated Adult books showing graphic pictures of sex. I took a picture to send them and it's disturbing. I brought it to the clerks attention and over heard the clerk tell the manager that it is corporate's decision where they place the books. I'm furious and want an explanation... how I would have to explain to my child if he were to discover a sex act book while he's searching for children books. Really? I'm not against having the books in the store at all... but have some coed of ethics here people. Have some respect for parents who want to go into a book store with their kids TO THE KIDS SECTION and not worry about running into PORN!

That's funny cos you know what? I've been in a Barnes and Noble where adults are reading adult magazines in the kids section and books from the sexuality section and they leave them there. Congrats to the Sports Illustrated swimsuit issue. I'm glad it makes people uncomfortable. Your kids are going to learn about sex anyways, and there is nothing wrong with the female figure that is in barely there bikini's. Bet you wish you were her or "with" her.

I made the same complaint. It isn't that the image shouldn't exist--it IS that the image should NOT be displayed at eye level with a 3-year-old at the checkout counter. Which is exactly what I witnessed, a 3-year-old child staring face to face with a topless woman while mom bought him a child's book. I'm not sure why that would not disturb anyone.

If any of you who call her a "prude" would gladly show your child this image, you would be convicted of child abuse. It is easy to avoid the self-help section. It is easy to avoid the magazine section with Maxim and other covers inappropriate for a child. It is not possible to avoid the checkout line if you want to buy a product. It is not possible for a mom on her own to hold her baby, buy a book, and hold her 3-year-old to prevent him from staring at images right at his eye level. And Kristi, many a store has been sued b/c of injury to the child within that store--it is legally not always the parent's responsibility but the store's to provide a safe environment and the store is the responsible one for what occurs there (whether I agree with this or not, doesn't matter, there are plenty of court cases that verify this, look it up.)

When I questioned the clerk, she said "well, we sell a lot of them." And that makes sense. Sex sells, and money is important right now with the economy, but should it be allowed at the cost of showing a child soft porn?

*If anyone disagrees that this cover is soft porn, the legal definition of soft porn includes: Sexual images that are not violent...Portions of images which are considered too explicit may be obscured (censored) through various means. These techniques include the use of draped hair or clothing, carefully positioned hands or other body parts, carefully positioned foreground elements in the scene (often plants or drapery), and carefully chosen camera angles.

I work at a Barnes & Noble and I'm very sorry your eyes were scared. Maybe you can get them into a support group for frightened body parts to help build their confidence.

As with ALL public places and establishments, it is PARENTAL RESPONSIBILITY to look after your children. If you do not want them to see certain things, don't take them out in public. Actually, turn off the television at home and black out the car windows as you drive as well... I've seen what people do sitting at stoplights!

Trust me, the Sports Illustrated and magazine rack in general is not the worst thing you will see on the shelves at a bookstore. Near Self Help you will see a whole section on Human Sexuality that contains full frontal nudity and explicit sexual positions... right there at eye level. In other words, it is not the responsibility of Barnes and Noble, Borders, Books and Co., et al to parent your child or "what if" themselves into a state of perpetual fear.

First of all get over yourself ok! Open your mind a little ok, done be such a prude lady, eyes were scared, please stop being so dramatic.

First off the Human body especially the Female human body is defiantly not "highly inappropriate and disturbing" unless the person has not taken care of themselves physically or hygienically... “my eyes were severely scared” Why cause the lady gracing the cover was way hotter than you could ever hope to be? Quit being such a PRUDE.

I ordered birthday gift for my little grandson on line, Learn to Draw projector kit. I paid the $3.00 extra to have it gift wrapped and had it shipped to his house in ID. UPS did a good job of delivering it but when my grandson opened the package, all the contents of the projector kit was gone and replaced with 2 small empty boxes, pieces of paper, a broken buzz lightyear toy, a baby bib, 2 plastic fruits. I contacted them by email 2 days later still no word, so i dug till i found the phone number and was told that they no longer have the item in stock but would refund my money to my debit card when they receive the bad gift. I told them I was not paying to ship it back to them and they need to process my refund so I can afford to buy him the gift somewhere else. After a few heated words, she said she processed refund request but would still take 3-5 business days, it didnt take them 3 hours to deduct it from my account but it takes that long to get it back to me.
They have lost me as a customer and i will tell anyone that will listen!

I never go to Barnes & Noble so I never had a problem.

Terrible customer service. Tried to make a return after 14 days of a gift that was a duplicate. No one at the store had the authority to ok it even tho we shop there every week. Dont buy your gifts at Barnes and Noble.

I ordered two DVD's online with a gift card in December, and two months later I received an empty package. I called their customer service line which is 1-800-The-Book and they told me that they would send it again.

Just today I remembered that I had never received the DVD's. I called them and they told me they could not do anything about it. I'm never buying from them again.

Was in Woodinville, WA doing some shopping and saw the Barnes and Noble Starbucks and needed a coffee. On our way in I saw their sidewalk advertisement in colored chalk saying, "Book Haul 50% off".

It was colorful and cute and caught my eye, so I looked for any requirements like, "For members only", etc. Nope. Just that caption and some books drawn at the bottom of the chalkboard. I thought I'd grab a couple of books for end of summer reading.

Went in and purchased three books expecting them to be 50% off. The clerk said, "That's only on selected items". I replied that that's not what your sign says. It says "50% off". He even went outside to look at the sign. Came back in and repeated the exact phrase to me, like I didn't hear him or understand him the first time.

He was kind enough and wasn't rude but didn't seem to care that that's false advertising. I told him he must be careful about advertising because the clothing company Justice was sued in a class action lawsuit many years ago and the company has since disappeared from shopping centers around here.

I'm going to call customer service to file a complaint, but don't have time to be filing false advertising lawsuits. It really irked me that he flippantly dismissed the importance of correctly advertising and the effects that this can have on a company. Like it's no big deal. When I left another clerk came out, walked by the sign, looked at it and walked back in. I waited in the parking lot to see if they would change the ad at some point and they never did. Like it's unimportant that they are using the ole' "bait and switch" or "click baiting" us lol. Not...

I agree that the express delivery is a sham. This is false representation and they could be liable for misrepresentation. I ordered a book with express shipping 5 days ago and it has not even been processed yet, let alone shipped. There is no way it will be on time for my son's friend's birthday present. I will never order from them again.

I've been a Barnes and Noble member for at least 5 years. My daughter is an avid reader with 7foot tall bookshelves full of books from Barnes and Noble. The Express 1-3 day delivery is a lie and a sham. I get frustrated each and every time because it normally takes 1-3 WEEKS and NOT days. I'm going to try Amazon since they have a lot of good reviews.

I used to be a diehard fan of Barnes & Noble but their shipping practices baffle the mind, especially when you consider the excellent customer service of their competition Amazon. I don't mind having to wait for an item a few days but don't lie about it! Don't tout 1-3 business days express shipping when it will take at least a week to leave the warehouse, and on a FRIDAY which prolongs the wait 2 more non business days! FALSE ADVERTISING! If this book wasn't sold out everywhere else I'd cancel my order.

I have a membership with B&N which promises free express delivery. I placed an order on Sept. 24 (everything in stock) and found out that it won't even SHIP until Oct. 15. How is that express? I emailed them but no one bothered to return my email. I've since cancelled my order and will not renew my membership with them. (nor will I ever order from them again) I'm sticking with Amazon from now on.

Try contacting Terri Pucin, Vice President of Customer Experience for B&N.. try contacting her through the switchboard main number [protected]. i think the email is tpucin@bn.com or some format of firstname lastname @bn.com Good luck! although I recall her being the biggest ### in the world and she is supposed to lead the entire company's customer experience but she is absolutely a horrible wench which tells a lot for the company if the person at the top is completely rude.. I think they should fire her and hire someone that understands being nice to the customer and more competent.. hopefully they will see this! Pass the word and stop big corporations like B&N from stealing from customers and not being accountable!

I pre ordered a book and i still have not recieved it even though the tracker says its riding around my town.

No one has control over the UPS. I know that whenever people have a problem with slow shipping the complain to the people who have no control instead of complaining to the people who are the ones causing the problem in the first place the UPS company. Once an item leaves the sellers hands they are no longer in control of how long it takes to get an item they just can estimate on past experiences. So in other words it is no use to complain to Barnes and Nobles about the slow shipping because they can't do anything about it no matter how much you complain, etc. If you need a book by a certain date then do the logical thing order early like weeks early and not days early. I'll be the first to admit that I have no empathy for those who choose to shop last minute, so to speak. Now if barnes and noble had shipped in out late and that is why it got to you late then there is a base for complaint.

Barnes and Noble's Fast and Free Delivery is only partially legitimate. It's free yes, but fast, not so much. I placed an order for three books and a CD. The CD was shipped on July 11th and is scheduled to arrive on the 16th, and the books, which were shipped separately (I am assuming they are shipping from a different warehouse) are not even in transit yet, which means they will arrive even later than the 16th. They need to switch to the USPS. At least they provide services on Saturdays also.

Barns and Noble in Macon Ga. on Riverside has a racist policy of giving paying Black customers anti-theft bags (clear bags) but give the White customers ahead of me white bags. At about 12;30pm july 6th the saleswoman again gave the White customer ahead of me a white bag for his merchandise but when she bag my Grover Washington-Winelight cd she went to put it in a anti-theft bag. I told her I wanted my CD in a white bag just like the previous customer. I stated I worked and managed upscale clothing stores for 20 years, so I was aware of what she was doing. She smirked and put in it a white bag.

To Tam S: While the B&N customer service rep might not have spoken great English they are indeed based in the US not overseas.

I have been trying to get the courtesy of a response to a complaint about the atrocious telephone customer service they provide (overseas). BEFORE Thanksgiving, my nook went all " etcher sketcher " and was unreadable. After over 3 hours of cell phone calls (for which I had to PAY), two trips to a local store amounting to over 2.5 hours of MY time, and numerous emails to their online customer "service" the only response I have gotten was that someone would get back to me within 48 hours. I guess that's in God-years (like the evening and the morning were the first day...). I did get a replacement nook from Rob at the Fields-Ertel, Cincinnati store after he talked to their customer service for over 40 minutes one day and they wouldn't even give HIM (a store manager) a straight answer, but the T E R R I B L E service I received from everyone ELSE is unconscionable and has lost my business and respect. I will continue to get the nook books as long as I have a working device or until I decide to upgrade to a KINDLE, but will NOT give their stores any more custom. (I STILL don't know if they charged me for the first replacement nook or not, researching and finding out WOULD push me over the edge. I will consider any charge the price of what's left of my sanity after dealing with them. :( )

Lotsa luck folks! Don't blame it on Best Buy. I have been upset with Barnes and Noble over my nook turning into an etch sketcher after two months, and been fighting with them since BEFORE Thanksgiving (over 6 months). After over 3 hours of cell phone calls to their ridiculously poor customer service department overseas, one of which took 40 minutes for the inept rep to TRY to switch my call to a supervisor, two trips to the store (where Rob the manager on duty) DID take excellent care of me having to wait about 40 minutes on hold with the customer service line as well, numerous emails to their customer "service" website and twice trying to post to their facebook page about my poor service received, I have a replacement nook but NEVER been contacted regarding the complaint on customer service except numerous non-responses. I wish I had bought a KINDLE, and will when it's time to replace or upgrade. Now their emails do nothing but infuriate me when they try to get me to buy something else. I have NO respect left for that company at all.

At the store I worked at, my store manager explained to me that it was happening. Teachers would come in and buy books they obviously were not planning on using in the classroom. I didn't say all teachers were doing it, but it became such a problem that they had to discontinue issuing out the cards. That was my experience at the store I worked at.

And yes, it does hurt the business because they're giving out a discount. The teacher's discount was meant to be a privilege, and a lot were abusing that privilege.

@ltrombley: Most customers do lie or embellish about their experiences in order to get free stuff. I've seen it way too many times to take most people seriously.

I had a problem with their gift cards. I just recieved a $50 one for christmas and placed a $31 online order the next day. The order went through no problem. They didn't ask for an alternate payment, nothing. Two days later, they contact me via email saying the card was declined and when i checked the balance, it was 0. I've tried contacting customer service over the phone but the wait times are long and when i do finally get through they disconnect me. I'm getting furious. I have contacted them by email and currently waiting a response.

P.S. I'm pretty sure this thread is supposed to be about bad experienced at the Store not to tell the customers that have experienced these experiences liars and other names.

To Anonymous:

You claim to have worked at Barnes & Noble Booksellers, and that you believe teachers abuse their discount privileges. What right have you to make such a generalized claim about a group of book buyers at B&N? I don't believe educators make it a habit to buy personal books with their discounts; but even if they did, how could that hurt the business? The books are still being sold & it doesn't change the value of the sale whether or not it's business or personal related.

@Papalebas

Your excuse for her being in "customer experience" and not "customer service" is pathetic because everyone who works for the company that sells to a general audience should see customer service as a responsibility in their job, no matter what title they really hold. If that is their excuse then the company sucks because they don’t value customer caer and it is sad that some wretched manager such as Terri cannot see that..

to frank halvorson: barnes and noble does not, nor have they ever charged monthly fees for their gift cards. I can only conclude that you are either one of those uniformed twits that have no idea what store they are in/talking about, you are simply a liar.

hippie looking and a skinhead? how DOES he manage to be so versatile?

Horrible customer service.

They have been selling my book without my consent for years. I have not recieved payment sales reports nothing they will not give me any info and they are selling MY BOOK

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