The complaint has been investigated and
resolved to the customer's satisfactionResolved Bankers Warranty Group / Lg Refrigerator — 7 days to approve a repair to be done!!!
resolved to the customer's satisfaction
I purchased an extended warranty issued by Banker's Warranty Group on an LG refrigerator. It has been 7 days since the repairman was at the house. The diagnosis was sent to Banker's Warranty Group for their approval, as per Banker's process, the very next day. 7 days later Bankers approved the purchase of the part. By the time the part comes in and is installed I will have waited 3 weeks to have 14 month old refrigerator repaired. The problem with the refrigerator was a blown fuse that probably cost less than $1.00 that is soldered on a board that will probably cost a whole lot more than a fuse.
Before I purchase another extended warranty I will see who the policy is through. If the policy is through Banker's Warranty I will NOT make that purchase.