The complaint has been investigated and
resolved to the customer's satisfactionResolved Bankers Warranty Group — did not sevice laptop
resolved to the customer's satisfaction
Bought a Paviolon HP laptop with vista and purchuse a 3 year sevice plan. the laptop work well until 25 months the screen went black after calling several times I got ahold of someone and started the process. After giving the intial info I was transfered to a service tech who instructed me to remove the battery push a few buttons to no aveil. They said I would get a call back from a company that would repair the unit. After 2 days i got a meesage that the laptop was not worth fixing and basicly will just send me a cash settlement which just pays back what i paid for the coverage. No one look at the laptop but they decided over the phone that they would not cover the fix. If I had known they would just back out of a contact i would have went in an other direction. They claim that the plan was a limited and would send me a copy when I told them there was nothing stating that on the papers i signed and had in my hand. They just said i had the wrong copy whats the hell do you by insurance for if they can back out at any time if you need service.