The complaint has been investigated and
resolved to the customer's satisfaction
Bank of Montrealdiscrimination, disrespect, no feedback and a don't give a damn attitude

my horrible experience with bmo statred mid sept 2013. I was at a friends house and my wallet with my bank card were taken. I forgot I had left the pin number with the card and someone kited $100 dollars from my account. I went to the branh at woodbine and danforth to withdraw money and I was rudely informed that my account had an overdraft og $100 due to someone using my card and pin number. I was shocked to find out that my card was even take. this is where the story gets interesting. I was obviously coming down from some partying when I entered the branch. the teller noticing my condition actually had the nerve to call me a thief and said several times that he knows I took the money and admit it, I was stunned to speechlessness and immobility at his rancor and unfounded accusation. he was treating me like a criminal and second class citizen because of my addiction problems. I could not believe what I was hearing. I angrily left the branch and headed to my home branch at church and Alexander where I spoke to the assistant branc manager about my bank card. after I explained my situation about my account the branch manager had the audacity to say "well if you want us to review the tape to see who took money from your account you will have to tell the police you were using illegal substances and you will have a criminal record. again I was stunned at bmo's staff predjudice against people with addiction issues. I called the contact centre for the bank and again very very poor customer service from the start. I was assured that my concern was taken and noted. I was told someone would contact me within 2 business days. Nobody ever did return my call because the agent did not take any notes AT ALL. I submitted another complaint and it took them a while to return my call. I explained my predicament and said all I want is an apology from the bmo csr @ woodbine and danforth and the assistant branch manager @ alexander and church. a week later I receive a thank you card from the woodbine and danforth branch sans apology. the assistant manager situation was not even looked at. I made several more calls until I get another csr agent said the branch manager from woodbine and danforth would contact me. When he di contact me he was rude, belligerent
and very unprofessional. he questioned my recollection of events and was bordering on calling me a liar. wgen he finally realized I was not backing down he said I would receive an apology from the csr at his branch. He was also quite rude about the fact that how dare I want an apology for being accused of being a thief and liar. when I did receive the apology letter it was in the form of a thank you card. Holy crap, these people at bmo have no respect for people at all. I have not received an apology yet from the assistant branch manager and was told by the district manager that he owes me no apology and said he owe me nothing as well. this experience has led me to submit a statement of claim with the human rights tribunal where I have s strong case. my last contact with both district managers was not productive at all. I thought that people at that level of the bank would realize the potential for a court the end I realize bmo sucks and does not really care about peopkle at all. so again I say if you are a minority or an addict and you were discriminated against post it here and take the case to the human rights tribunal. do not let shame, fear or guilt let people treat you with disrespect because you have addiction issues.

to be continued

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