Bank of Americaoverpayment

This review was posted by
a verified customer
Verified customer

Over payment of $27, 000.00, Bank of America

Sept. 24th, Entered payment of $3009.00 online for credit card account. To be paid from my Hawaii bank account.

Sept. 26, $30, 009.00 Payment shown on B of A credit card account, internet. Viewed on Sept. 26th, make call to B of A.

Sept. 27, Call to B of A asking about the $30, 009.00 payment, told them it was to be $3009.00, agent says there was a mistake and the fund difference would be returned within 3 to 4 days.

Sept. 29 $30, 009.00 debited shows from my Hawaii account by B of A.

Oct. 2, Message text to B of A:

On 9/26/08 a payment of $30, 009.00 was made on this account, the payment should have been $3009.00. I called B of A on 9/28?08 and was told the mistake would be taken care of, as of today nothing has happened! Please deposit $27000.00 back into my bank account xxxxxxxxxxx

Reply: Dear Hill,

Thank you for your inquiry dated Oct. 2, 2008 regarding Hawaiian
Airlines Platinum Plus Visa - xxxx Payment Questions. We are happy to
assist you.

The payment has been submitted for correction.

We appreciate the opportunity to assist you online. Should you have any
further inquiries, please e-mail us again. Thank you for choosing Bank
of America. We value your business and look forward to serving your
banking needs.

Ben T., Bank of America

Oct. 6 Message text to B of A:

Today is Oct. 6th. What is going on? I was told by phone and by email
the this would be taken care of. Nothing has happened. Please deposit to
my account the $27000.00 that you took out on on 9/26/08.

Reply: Dear Hill,

Thank you for your response dated 10/6/08 regarding an overpayment on
your Hawaiian Airlines Platinum Plus Visa account ending in -xxxx. We
are happy to address your concerns.

Please be advised that the process to return the overpayment may take up
to fifteen business days.

Should you need further assistance, please contact our Customer
Satisfaction Department at 1.800.421.2110 for assistance with your
payment dispute. This department is available Monday through Friday, 8
a.m. to 5 p.m. Eastern Time.

We apologize for any inconvenience this may have caused. We value you as
a customer and appreciate your business. If we may be of further
assistance, please contact us again by e-mail. Thank you for choosing
Bank of America.

Kendra McCleery, Bank of America

Oct. 9th Message text to B of A:

Is there a way to block the amount processed for payment on this web
site? Also, please give me that date to expect the $27000.00 over payment
deposited to my account xxxxxxxxxxx.

Reply: Dear Hill,

Thank you for your e-mail regarding canceling a posted payment. We care
about your concerns and will be happy to be of assistance.

We are not able to stop a payment that has already posted or is in
process of posting. You can edit or cancel payments still in a pending
status by selecting the Bill Pay and e-Bills Tab, then choose the Review
Payments sub tab. From this page you can View, Edit, or cancel pending

Our records indicate that as of October 10, 2008 we have returned a
portion of the overpayment to your account. We have refunded
$18, 022.18. We have requested that the additional $8, 977.82 also be
returned as soon as possible. We apologize that the original request to
return $27, 000.00 was not completed.

Thank you for choosing Bank of America. We value your business and
appreciate the opportunity to assist you online. Should you have any
further inquiries, please e-mail us again. Have a wonderful day.


Tobie Dean, Bank of America

Oct. 10, $18022.18 credit given to my B of A account, not my bank account.

Oct. 15th Message to B of A, asking why the funds have not been transferred.

Oct.16th No replay.

Oct. 16th Another message to B of A, stating that the funds were not to be applied to my credit card but transferred back to my bank account. I would now report to the Better Business Bureau and my senator. Gave them my phone number.

Oct. 16th no reply.


  • Ka
    KaraK Jun 06, 2012

    Checks apply to your debit card account...not your credit card account.

    0 Votes
  • Ed
    Eda ochoa Jun 05, 2012

    I have 3 years, with Bank of America, and I use credit card. I pay more in my balances, every month. I am a very good costumer. In May i received my statement with some checks, and that time i need to pay my son's rent, and I called to costumer services representant( Spanish), in May 29, and I ask about the check, if I can use to pay the rent, He toll me, " yes, you can use", I ask if i going to have any problem, he say No. I sent the check, and one week later, from the office of the apartment, call me to say the check is no accepted for the bank, and i need to pay more money for late payment. I call the bank of America, and I Spock with Alejandro Hernandez, who toll me, he can't anything about it, when i ask for the manager, he di not want, let me Spock with him, or her. When I say that is my right, He say, he going to call you in 10 minutes, and never return may call, since a I call back, He let me Spock with, Jose Amesura, ( Supervisor), Who say the Bank do not has any responsibility, and he do no care if I write a complaint, and he do not care about it, I fell bad, and frustrated.This is a negligence, because they get me wrong information, and now, they do not take any responsibility. I need to know is exist a law who support me.This employees do not help costumers, and people no say the employees, say the Bank is doing wrong. They treat me like any body. This can of employees, do not have the skills, capacity, to work in this place.

    0 Votes
  • Th
    thump Sep 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Caution- I had to share my story to bring light to how B of A is operating these days with credit line crunches in our current countries bank economic situation.

    I have excellent credit and have had a low interest rate locked in for the life of my B of A account . I have never had a late payment since 1995 that I have had my account. I say, "Had" in passed tense. I have recently experienced several fraud situattions on my account and had to change my account number three times as B of A continually allowed unathorized charges on my account. Today I felt I was forced to close my account as B of A's fraud dept. told me that if a vendor had charged on my account previously they could push a charge through on my old card. I understood this explanation and for my first replacement card.I was told that if I closed this account # and opened another # then no one from the original card could charge on the third card. Again, this made since. It was either this explanation or the incompetent people form here to there in the B of A phone lines who tell your garbage that is obviously outlandish. You all may know what I mean...On my first replacement card I received several unqualified B of A people telling "Well we don't know how it happened" and one B of A employee went so far to claim unconcious scenarios of what she felt how it occurred which was all obsurbed. Her conclusion was it was not B of A 's doing. It was. As the B of A fraud dept explained how it occurred. I was forced into another account number that was supposed to fix all as the vendor that I had complained about had never actually charged on my second card. Today I was charged again this time by B of A under the old vendors name not the vendor. I called B of A and told them that I wanted to close this account as all they promised was false due to the constant fraud on my account. Not the normal B of A response. They were happy to close no questions. I now realize reading other people's situations. B of A direction form their cusotmer service is to close credit accounts. I suspect low intrest rate ones. I certain their plan is to not try to save these accounts but rather close all credit lines with low credit rates. What choice did I have? I felt forced as they could not provide me with a secure account and now my credit score may be affected due to thsi closed acount.

    0 Votes
  • Sh
    sherry stanley May 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I will try to shorted this. Bank of america randomly quit sending me statements in oct. I tried to call and could never talk to a person so I sent letters, no response came. In Feb.2008 they called me and said I owed a bunch of $ cause I missed a payment in december ( which I did not). I sent them info on check which got applied to the wrong account number. So they fixed that but kept the interest rate at 30% which has kept my account behind because they want a $600.00 mo. pmt ( which I cant afford even if they weren't in the wrong). I sent them letter saying that this needed to be fixed or I would sent a complaint to the BBB and they sent me a letter saying they would investigate and get back to me. They have never gotten back to me and now I am receiving letters that they have closed out my account and are reporting to the credit agencies because Im now $800 behind in finance charges due to the incident in december that I never knew about because they weren't sending me statements!

    0 Votes

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