Bank of America — overpayment
Over payment of $27, 000.00, Bank of America
Sept. 24th, Entered payment of $3009.00 online for credit card account. To be paid from my Hawaii bank account.
Sept. 26, $30, 009.00 Payment shown on B of A credit card account, internet. Viewed on Sept. 26th, make call to B of A.
Sept. 27, Call to B of A asking about the $30, 009.00 payment, told them it was to be $3009.00, agent says there was a mistake and the fund difference would be returned within 3 to 4 days.
Sept. 29 $30, 009.00 debited shows from my Hawaii account by B of A.
Oct. 2, Message text to B of A:
On 9/26/08 a payment of $30, 009.00 was made on this account, the payment should have been $3009.00. I called B of A on 9/28?08 and was told the mistake would be taken care of, as of today nothing has happened! Please deposit $27000.00 back into my bank account xxxxxxxxxxx
Reply: Dear Hill,
Thank you for your inquiry dated Oct. 2, 2008 regarding Hawaiian
Airlines Platinum Plus Visa - xxxx Payment Questions. We are happy to
The payment has been submitted for correction.
We appreciate the opportunity to assist you online. Should you have any
further inquiries, please e-mail us again. Thank you for choosing Bank
of America. We value your business and look forward to serving your
Ben T., Bank of America
Oct. 6 Message text to B of A:
Today is Oct. 6th. What is going on? I was told by phone and by email
the this would be taken care of. Nothing has happened. Please deposit to
my account the $27000.00 that you took out on on 9/26/08.
Reply: Dear Hill,
Thank you for your response dated 10/6/08 regarding an overpayment on
your Hawaiian Airlines Platinum Plus Visa account ending in -xxxx. We
are happy to address your concerns.
Please be advised that the process to return the overpayment may take up
to fifteen business days.
Should you need further assistance, please contact our Customer
Satisfaction Department at 1.800.421.2110 for assistance with your
payment dispute. This department is available Monday through Friday, 8
a.m. to 5 p.m. Eastern Time.
We apologize for any inconvenience this may have caused. We value you as
a customer and appreciate your business. If we may be of further
assistance, please contact us again by e-mail. Thank you for choosing
Bank of America.
Kendra McCleery, Bank of America
Oct. 9th Message text to B of A:
Is there a way to block the amount processed for payment on this web
site? Also, please give me that date to expect the $27000.00 over payment
deposited to my account xxxxxxxxxxx.
Reply: Dear Hill,
Thank you for your e-mail regarding canceling a posted payment. We care
about your concerns and will be happy to be of assistance.
We are not able to stop a payment that has already posted or is in
process of posting. You can edit or cancel payments still in a pending
status by selecting the Bill Pay and e-Bills Tab, then choose the Review
Payments sub tab. From this page you can View, Edit, or cancel pending
Our records indicate that as of October 10, 2008 we have returned a
portion of the overpayment to your account. We have refunded
$18, 022.18. We have requested that the additional $8, 977.82 also be
returned as soon as possible. We apologize that the original request to
return $27, 000.00 was not completed.
Thank you for choosing Bank of America. We value your business and
appreciate the opportunity to assist you online. Should you have any
further inquiries, please e-mail us again. Have a wonderful day.
Tobie Dean, Bank of America
Oct. 10, $18022.18 credit given to my B of A account, not my bank account.
Oct. 15th Message to B of A, asking why the funds have not been transferred.
Oct.16th No replay.
Oct. 16th Another message to B of A, stating that the funds were not to be applied to my credit card but transferred back to my bank account. I would now report to the Better Business Bureau and my senator. Gave them my phone number.
Oct. 16th no reply.
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