Bank of America

Bank of America has purposefully delayed returning funds from TWIA claim for repairs for my home. I have spoken to at least 5 different agents and each one tells me something different... they all where not telling the truth... one agent would say that all I needed was this and the next said all you need is this. It appears they want you to foreclose especially if you have a significant amount of equity in your home... DO NOT TRUST THE PROPERTY CLAIMS DEPARTMENT AGENTS. I put a new roof new A/C units (2), new Aluminum gates and fences ceiling fans repaired the deck and then the property claims department told me I have only repaired 5%. They said the bulk of the repairs are inside but they won't give me the funding to fix my home. NEVER use Bank of America. They are dishonest and are just delaying to collect interest on the insurance checks.

I have a checking account with Bank of America. Every single time I deposited my check, they put a hold on it! This went on for OVER a year. Each time, I got a different answer. The FINAL time they didn't release the funds in my account, and my cell bill payment was returned for NFS. I called B of A and asked why it was not paid, after I was advised by another B of A it would be. Her ONLY explanation was, "We don't pay any bills if there is a hold." Now wait B of A, you will let me take out $200 in CASH and TRUST a check you were given, but you don't trust the check enough to release all the funds? NOW I have a NFS from you AND my cell provider. Folks STAY WAY FROM BANK OF AMERICA!

I purchased a cashier's check 2 weeks ago and it got lost in the mail. I went to BOA to put a stop pmt on it and was told I couldn't for 90 days. The check is void in 90 days. So I have 8700.00 dollars floating around, just waiting for some stranger to find it and cash it. This IS RIDICULOUS! That money is for a house and now I'm going to lose because if your stupid rules. I want someone from your company to call me [protected] or else I will be notifying my attorney.

I called today 09/17/2018
To ask how to prevent a fee on my checking account
Because by mistake I scheduled a payment on my MasterCard today and I didn't have the amount !
I called the credit line after one hour waiting he couldn't help me so he transfer me to deposite department I have waited for another hour on the line !
The customer service representative she had attitude with me and hang up on me
My question have not been awnsered and my problem have not been resolved!

I signed up with my daughter for a no-fee eChecking account in 2011. After we had the account for years, I noticed today that Bank of America without authorization started deducting $12 per month for the past six months from the account, draining the balance. I called today to complain and the customer service operator admitted that the bank discontinued the eChecking free service we had signed up for, but purposely did not send an email or a letter to customers telling them they were discontinuing that service and asking if they wanted to continue with a different service for a monthly fee of $12. Instead they just started deducting the $12 per month, so that our balance was depleted. We do not use this account often so did not notice that the balance was been drained down by $12 each month until today.

On 9/14/2018 I went to a BOA ATM and put $600 in the machine to deposit. It was on the processing deposit screen for a long time then...an error message came up and said items can not be returned and it came me a reciept and it had a number on it to call. I called the number and the lady I talked to seemed unbothered by my situation and what had just happened to me. Mind you...my account was in very good standing uptil this point! After speaking to this lady I was told I would get an email with info on how to followup with my claim via online banking. I followed prompts on email and tried to log into my account it said I was unable to use online banking and it had a number at the bottom of the message...I called and it connected me to the account closure Dept...no answer as to why my account was closed...after the 6th call I was finally able to get in touch with a reasonable person that seemed concerned and still was unable to see why my account was suddenly closed without warning. It sucks that I have to jump through hoops to get something that's rightfully mine. They say it could take up to 45 days...I can't even talk to a human! Each time I call to check on my claim I takes me to the automated line because my account number does not work any more and I can only use the last 4 of my social.

Hi, my name is Rhonda Barlow and in 2015, my name was reported to Chexsystems by Bank of America due to a money order I submitted into my acct at the time that was reported to them, as not being not valid, which I was not aware of when it was deposited into my acct. I had been a customer with Bank of America for sometime prior to the incident and had not had anything like that to happen, and was in good standing bank. Bank of America immediately closed my acct with no regard as to the situation or even cared to contact me, since I had been a customer with them. I called the bank, explained to the Manager that I was unaware that the money order was not valid and was thankful that no money had been lost, but they stated due to policy my acct would be closed. I was not even aware that I was listed on Chexsystems until I attempted to open another acct. I then contacted Bank of America and spoke with a Branch Manager, explained the money order situation and was told that my name would be removed off Chexsystem as clearly I was the victim in the matter. Fast forward to 2018, I assumed I was not on Chexystem, until I went and applied for a different acct and I was told my information was in fact on Chexsystem, the reason for the denial. I requested a copy and it was Bank of America, listing my information as fraud activity on ChexSystems. I attempted to contact Overdraft Recovery Services, as Chexsystem advised and they provided me the number [protected]) I spoke with a Representative, on 8/24/18, to try and resolve the matter and they were very rude and unhelpful and told me to walk in a branch, I informed them there is no branches in Ohio and the reponse was "it's not there fault there is no branch" and began to repeat the same information offered no other solution, because they could not locate my information for whatever reason. I simply want my name removed from Chexsystems! Period... it should not have been listed in the first place and especially after speaking with the Branch manager, who stated that it would be removed. Thank you in advance for your assistance. I can be reached at [protected] or email address - [protected]@aol.com

I was depositing $1, 700 to an account that was given to me the teller advised me not to do it because she said that, the account didn't look right but in the process she stamped my money orders so I went to go return my money order to get my money back where I got them from they will not accept them because they've been stamped by Bank of America so I went back to the bank tell him to cash my checks but they said they will not do it I'm out $1, 700 what should I do I'm $1, 700 out

BOA continues to display poor customer service with their holding policy on on Personal checks. A check was deposited in to my BOA account through one of their ATMS and BOA has placed an 8 day hold on the deposit releasing zero funds. I have already contacted the other bank and they verified the check has cleared 1 day after the deposit. With modern technology and the ability to electronically transfer funds, I find it frustrating that a major commercial bank would hold this deposit a total of 11 days (Holidays included) when the other bank is happy to verify funds and confirm they have already transferred. The delay is costing me fees and penalties and will be the major reason that I FIRE BOA permanently

The Operation manager at 4793 N Congress Ave, Boynton Beach, FL 33426 name MARIA was very rude. She told me why don't I closed my account and go to TD BANK! THere wasn't any tag that says she is the manager but she told me she was the manager when I asked to speak to a manager... all I wanted to do is cash a check that my fiancé gave me. I had all the proper documentation... my driver license, passport, credit card and a TD Bank card..

I deposited my check on Monday morning and usually my funds are available next business day. Well they put a hold on it till Wednesday at 5pm! I call cs located in Texas they're very rude, they put a bogus manager on the phone only to tell me they can't release my funds which btw are what i deposit every month. The manager was a fake, when I spoke to another representative in the same office she had no idea who Caesar the manager was. They got spiteful cuz they didn't like that i wanted to speak to a supervisor and they refused to help me and were so rude. I've never experienced such bad Customer service. Customer service is the worse. My funds will be released at 5 and I'm pulling out all my money and closing my accounts with BOA!

I was sent this picture of a Cashiers Check that was going to be sent to me. Is this a real document. I am thinking not. Please let me know. Rick A. Armstrong
[protected]@gmail.com [protected]

https://lh3.googleusercontent.com/-ah4vCtUZ9rY/W4VxiixBhzI/AAAAAAAAC7M/aQT70Ij9-twWghN3jWHqas-eSL0UhHA2ACL0BGAYYCw/h400/Rick%2BAlan%2BArmstrong%2BCHECK.jpg

The section is f a Cashiers Check from B of A. I think it is fake. Is it?

Bank of America again gives a client of mine false information about my business and my business activity. A call came into one of my bank accounts that a transaction is fraud. Bank of America tried to get the client to go along with the claim. The client well knows my finance manager and told the bank there is no scam. Something has to be done about this bank's procedures. I so far have lost 75, 000 due to the scare tactic. I am still waiting if I will recover the business money and client. If I do lose this client I may have no option but to bring a claim in court for Bank of America behavior. Even after my bank said there is no fraud Bank of America continued. I will have to file another complaint on Bank of America. Pleas stop Bank of America.

I lost my EDD debit card and was robbed by someone of 800 dollars. I called Bank of America only to be hung up on several times. I also called corporate and they were also hung up on. Long story short I reported the issue on the 21st along with a dispute and they quote a 24 hour turn around, today id the 27th I received a new cad with zero balance . they are a horrible banking system and I want my money returned. I wasn't able to by my son his clothes for back to school

Thank you
Armando Munguia
[protected]

El dia 21 de Agosto deposite dentro del banco el cheque de salario de mi esposo en nuestra cuenta, la senora muy amable hasta ese momento me ayudo e hice my deposito pero al ver que la maquina me dio un papel mas largo que lo normal pues lo lei en el me explicaba que mi cheque tenia un hold de 10 dias por si la compania que nos pago no tenia"" fondos"", le explique a la representante que no podia esperar 10 dias para tener my dinero en la cuenta, por favor devuelvame mi cheque y cancele el deposito le explique, me dijo que no podia hacerlo pues ya estava depositado, le dije mire mi esposo es camionero esta en texas ( vivimos en la florida) esperando por este dinero para hechar combuetible y seguir trabajando, pero ademas es fin de mes y todos mis pagos estan asociados a esta cuenta, lo siento nada puedo hacer me dijo .

Sali del banco y llame al servicio al cliente explicando todo, pero nada resulto, TIENES QUE ESPERAR AL 30 DE AGOSTO ES TODO. al dia siquiente fui personalmente al banco, la primera senora me dijo no poder atenderme pues tenia clientes ( cosa razonable) pero me dijo mi jefa viene a verte ahora ( estoy sentada en el loby con otros clientes ) pero cual no fue mi sorpresa esta persona ventilo my cuenta bancaria frente a todos (sera porque soy hispana) todos los alli presentes se neteraron de los pormenores de mi situacion (que horror), Para terminar me dijo que esos eran mis problemas y que a banco America no le importava.

No satisfecha ni con su actitud ni sus respuestas volvi a llamar al 1800 me atendieron en texas (la senora Cruz)le explique lo que me estava sucediendo mas el incidente que me acabava de pasar( lo siento) fueron sus unicas palabras respecto al insidente, ok respondi pero a mi me preocupan varias cosas le dije : Mi esposo esta en texas esperando por el dinero para poner petroleo desde ayer y esta perdiendo de trabajar y ganar dinero debido a este hold pero ademas tengo cargo recurrentes que van a entrar, como luz, agua, pago de seguros etc. No hay problema eso se pagara ( me contesto) a lo que pregunte y los cargos de sobregiros, me contesto no se preocupe no se van a generar pues esto es una decision del banco retener su deposito, no es culpa suya, ( la verdad quede mas tranquila) Pero cual no seria mi sorpresa hoy 24 de agosto tengo 5 cargos de 35, 00 por cada transaction que me ha entrado a la cuenta, generando otros cargos por cheques sin fondos, y haciendo que tengas mas perdidas economicas.

Every single day I come to any bank of America especially Revere mass locations there are at most only two tellers if you get lucky. And every f****** customer is a business transaction with 18 different deposits or whatever [censored] that takes at least 20 minutes per person why do they not have a business window but then you want to charge me $8 for every check I cash cuz you're not making enough money right. One customer in front of me at the window for 25 minutes One customer 1 teller tell me how fear that is that I have to pay 8 God damn dollars to wait in a line for 25 minutes for One customer please

On 10-24-2016 we were having our roof replaced so that we could purchase insurance that was not forced through BAC.. Back in 2009, after BAC purchased Country Wide, they decided not to honor Countywide's loan to us. Actually, they could not find the note or the mortgage. We were advised to stop paying the payment because it was "not enough" $1, 041.00, and they would foreclose on us anyway if we did not pay the new number $2, 550.00. They said we needed to do that in order for them to procure records.

Then they foreclosed on us and used the Mortgage Mill, David Stein Attorneys to start trying to get us out. We fought the foreclosure. They had people coming and looking in the windows, knocking on the door, telling us to get out, driving by taking pictures, etc. We sued them. We won, and they had to pay us a large amount of money. The Government made them give us a Loan Modification at 2% interest, and they forgave 130K in money owed on my home. Nice, huh? No, they were forced into it. I spent untold hours, untold harassments, abuse from their slimy attorneys, untold heart break, untold deferred maintenance on my home. When I finally won the case (it took from 2008 until mid 2015, that we fought, I finally was able to feel safe about replacing my roof.

You cannot get private insurance if you have forced insurance and a bad roof. So we hired the roofer. The roofers nailed into a plumbing pipe the first day on my roof, causing the demolition of the east side of my home. No one was home so the water just ran and ran.

The next day they did it again on the west side of the house and demolished the west side. Then on November 4th, they did it again.

So here comes BAC forced insurance. They only covered a FRACTION of what it cost to fix, and then they would not stop the forced insurance and they would not increase the insurance. So, now, if there is another accident I will not have insurance to cover all the monies I put in my home. They have minimum insurance that is forced at a high price, and they will not increase the value of my home. They only put 69K into the house, the rest I put in was near 100K. I can't get private insurance because I have had a large claim and worse forced insurance... so I trying to get my last little bit of money out of them, and they are keeping it (the depreciation check). They have made me go through their "process" and it has cost me more in time and money than the depreciation check. AT ALL COSTS STAY AWAY FROM THIS EVIL BANK. Never do any business with them. I think they will be gone in 10 years. No one should ever have to go through what I have gone through with them. 10 years of hell, one day after another. Why don't you change banks for your mortgage? I would if I could get a 2% loan on a refinance, but I can't, because it is a Government loan forced on BAC.

My family, 4 children and 9 grandchildren have been camping at Butt Lake (near Chester California) for 49 years. Around 15 years ago, you closed your Chester California branch, so our only B of A option was in Susanville California. This year, I discovered that you have now closed the Susanville California branch (Susanville California population is around 18, 000). I few years back I discovered that you had closed the Eureka California branch. I have been a loyal B of A customer for over 60 years and have always expected to be able to bank at these locations. I've adapted as best I could, but it seems that B of A is disappearing from the areas my wife and I frequent. I feel it necessary to complain about the unavailability of your branches and accompanying versatels. What is B of A's plan for continuing the closing of these small town branches? Should I be looking for another banking option?.

I have had $18, 980 in checks put on hold in my business account. I am now bouncing checks, being charged NSF because of the hold & Bank of America won't do anything about it. Both checks deposited are from returning customers. This seems like a loop hole to make money off unwarranted fees when I would clearly have money if Bank of America didn't decide to put random holds. I do over $200k a month thru my bank account and this is ridiculous! The rep I dealt with, Linda Green, was also the rudest broad I've ever dealt with! Will be taking my business elsewhere!

From: "Edward A. Dubinsky"
Sent: Aug 8, 2018 6:44 AM
To: "Catherine.P.[protected]@bankofamerica.com"
Subject: Fw: IMPORTANT

Catherine,

Maybe you can make the differance! Could you please contact me directly, I would love to speak with you directly regarding my experiance. Maybe you can do a better job since you are next in line for CEO!

Regards,

EDWARD A DUBINSKY
[protected]

-----Forwarded Message-----
From: "Edward A. Dubinsky"
Sent: Aug 8, 2018 6:12 AM
To: "thong.m.[protected]@bankofamerica.com", "andrea.b.[protected]@bankofamerica.com", "brian.t.[protected]@bankofamerica.com"
Subject: Fw: IMPORTANT

Good Morning All,

It is truly unbelievable how incompetent ALL your employees are, no one pays attention or listens, I will be closing all my B OF A accounts in the future. Your people that work for you are absolutely useless let alone no one from your corporate office is competent enough to call me back personally.If you like to know more please contact me I do not want to hear from a low level employee. This will be the last email I will send.

Thank you,

EDWARD DUBINSKY
[protected]

-----Forwarded Message-----
From: "Edward A. Dubinsky"
Sent: Aug 4, 2018 8:17 AM
To: andrea.b.[protected]@bankofamerica.com, thomas.k.[protected]@bankofamerica.com
Subject: Fw: IMPORTANT

See below for lastest saga,

Thank you

-----Forwarded Message-----
From: "Edward A. Dubinsky"
Sent: Aug 4, 2018 8:14 AM
To: BRIAN.[protected]@BANKOFAMERICA.COM, DEAN.[protected]@BANKOFAMERICA.COM, CATHERINE.P.[protected]@BANKOFAMERICA.COM, SHERI.B.[protected]@BANKOFAMERICA.COM, PAUL.M.[protected]@BANKOFAMERICA.COM, ANNE.M.[protected]@BANKOFAMERICA.COM, GEOFFREY.S.[protected]@BANKOFAMERICA.COM, CHRISTINE.P.[protected]@BANKOFAMERICA.COM, TERRY.[protected]@BANKOFAMERICA.COM, DAVID.G.[protected]@BANKOFAMERICA.COM, GARY.G.[protected]@BANKOFAMERICA.COM, THOMAS.K.[protected]@BANKOFAMERICA.COM, THONG.M.[protected]@BANKOFAMERICA.COM, ANDREA.B.[protected]@BANKOFAMERICA.COM, BRUCE.R.[protected]@BANKOFAMERICA.COM, LEE.[protected]@BANKOFAMERICA.COM, ANDY.[protected]@BANKOFAMERICA.COM
Subject: Fw: IMPORTANT

ALL,

I hate to sound like a broken record, but your employee really need to do a better job, the saga continues and this may be the last straw. On Monday 7/30/2018 I went with my 88 year old mother who is walker bound into your Encino branch and met with ABDUL to open up 2 new checking accounts. I explained to him that we needed the check right of way because it is the beginning of the month and my mother and I need to pay the bills. He had told us we should receive the checks within 3 business day. I call Abdul yesterday to tell him we have not received the checks and left him a message with RP the branch manager. I did not hear back from Abdul. I called you 800 number today to find out about the checks and Malia in New Mexico confirmed that the CHECKS WERE NEVER ORDERED. Also yesterday I called your fraud department to have my mothers SS check transfer into the new household account and your rep not only transfer this money out but transfer the entire balance out of the closed account into the new account. HOW COME? This experiance has been unbelievable and I am truly sad to say that your institution really needs some TLC because this exercise and experiance has been fully pathetic and I am sorry to be a great patron OF B of A. Unfortunately you get 5 thumbs down. I now do expect to hear back from maybe the CEO himself to make a humble apology for what is currently taking place, YUK! All of you should be ashamed of yourself for not doing the job that is expected. I look forward hearing back from you!

Respectfully,

EDWARD A DUBINSKY
[protected]

-----Forwarded Message-----
>From: "Edward A. Dubinsky"
>Sent: Aug 2, 2018 2:02 PM
>To: BRIAN.[protected]@BANKOFAMERICA.COM, DEAN.[protected]@BANKOFAMERICA.COM, CATHERINE.P.[protected]@BANKOFAMERICA.COM, SHERI.B.[protected]@BANKOFAMERICA.COM, PAUL.M.[protected]@BANKOFAMERICA.COM, ANNE.M.[protected]@BANKOFAMERICA.COM, GEOFFREY.S.[protected]@BANKOFAMERICA.COM, CHRISTINE.P.[protected]@BANKOFAMERICA.COM, TERRY.[protected]@BANKOFAMERICA.COM, DAVID.G.[protected]@BANKOFAMERICA.COM, GARY.G.[protected]@BANKOFAMERICA.COM, THOMAS.K.[protected]@BANKOFAMERICA.COM, THONG.M.[protected]@BANKOFAMERICA.COM, ANDREA.B.
[protected]@BANKOFAMERICA.COM, BRUCE.R.[protected]@BANKOFAMERICA.COM, LEE.[protected]@BANKOFAMERICA.COM, ANDY.[protected]@BANKOFAMERICA.COM>Subject: Fw: I am a victim of fraud with only your institution.
>
>
>
>
>-----Forwarded Message-----
>>From: "Edward A. Dubinsky"
>>Sent: Aug 2, 2018 1:54 PM
>>To: [protected]@bankofamerica.com, [protected]@bankofamerica.com, thong.m.[protected]@bankofamerica.com, bruce.r.[protected]@bankofamerica.com
>>Subject: Fw: I am a victim of fraud with only your institution.
>>
>>
>>
>>
>>-----Forwarded Message-----
>>>From: "Edward A. Dubinsky"
>>>Sent: Aug 2, 2018 1:49 PM
>>>To: andrea.b.[protected]@bankofamerica.com, thomas.k.[protected]@bankofamerica.com, "Catherine.P.[protected]@bankofamerica.com"
>>>Subject: Fw: I am a victim of fraud with only your institution.
>>>
>>>PLease call me
>>>
>>>
>>>-----Forwarded Message-----
>>>>From: "Edward A. Dubinsky"
>>>>Sent: Aug 1, 2018 2:05 PM
>>>>To: "brian.t.[protected]@bankofamerica.com", "anne.m.[protected]@bankofamerica.com"
>>>>Subject: Fw: I am a victim of fraud with only your institution.
>>>>
>>>>
>>>>Brian,
>>>>
>>>>It seems to amaze me that NO ONE from your organization has contacted me back from the below email I had sent. I must believe that B OF A does not give a dam about their customers experience with your poor administration and your poor communication given by YOUR employees, Oh well, I guess I will think about moving my money out of your financial institution. Any and all of you who received my email should go back to Wharton business school and learn what it is like to service a customer and his family who has been with you for close to 70 years.
>>>>
>>>>Regards,
>>>>
>>>>EDWARD A DUBINSKY
>>>>
>>>>-----Forwarded Message-----
>>>>>From: "Edward A. Dubinsky"
>>>>>Sent: Jul 31, 2018 6:02 AM
>>>>>To: brian.t.[protected]@bankofamerica.com, anne.m.[protected]@bankofamerica.com, tom.[protected]@baml.com
>>>>>Subject: I am a victim of fraud with only your institution.
>>>>>
>>>>>All,
>>>>>
>>>>>I have been a victim of fraud with your fine institution. I am extremely unhappy at the way it is handled and and upset at the service your people have provided to me currently. If you would like to know more please contact me immediately. If I do not hear back from you today I must make the decision to continue to stay with you after many years of business.
>>>>>
>>>>>Respectfully,
>>>>>
>>>>>EDWARD A DUBINSKY
>>>>>11710 Killimore Ave
>>>>>Porter Ranch, CA 91326
>>>>>[protected]