Bank of America

I've been a customer for many many years and have never been treated like this. I've had it with your hole system and will file a complaint. I can't tell you how many time I have had to call in the last say 3 months. Every time i look at my account you guys have changed something. You should not be able to change the rules as you see fit. Im done with you guys and again file a complaint this time.

Starting some time in June the bank started charging $35. for NSF fees and not until June 30th did I become aware of these charges. The beginning of May I moved to Port Huron and my mail had still been being delivered to my old adress which I couldn't have forwarded because my son has the same name as I. So I tried to contact the bank several times to change the adress with them to no avail as I was on hold for half hour to an hour every time and then they would tell me they had to transfer me because their dept. couldn't process a change of address. When transferring I would get disconnected.
I was busy doing home repairs and using my debit card for purchases when around the first of July Bank of America declined my purchase. As soon as that happened I called them to find out what had transpired and immediately transferred funds from my personal account, which was also at Bank of America with a balance of $14, 000. in it. When I asked about reversing the fees she said she would check and after quite awhile she came back and said she could reverse 2 of the $35. fees and that it was my responsibiity to check my balance. I explained to her that this had not happened before in any of my accounts and was surprised that they kept paying the charges when there was no money. I feel that if this would have happened on day one where they should have declined the payment I would not have been charged anything. I, also, wrote a letter to the bank thinking that if I spoke to someone with more authority they may listen, but all I got back was the same simpleton answer that it was my responsiblity to check my balance. If you need any further information please feel free to call me at [protected]. Please advise on any changes to my account. Respectfully, Todd Bendler Attachments

Claim Number: 08JAN2021-160318
To authority,
On Jan 1, 2021, I have deposited an electronic cheque for $4950 [Gold Stone Concrete Inc, Issued by: Brighton bank]. On Jan 5, 2021, the amount was credited to my account in full. And on Jan 6, 2021, my account shows -$4950 Return Item.
I believe, BOA must have certain checks imposed on the back end to validate the cheque and verify if the cheque is valid or not for customer protection.
But I noticed that cheque I deposited electronically on Jan 1, 2021, had the below errors:
• Incorrect Name
• Check Not Signed
My concern and question is, why was the amount deposited to my account, even though there were errors? Why wasn't this check rejected upfront?
The amount of $4950 was credited 6 days after the electronic deposit. And as a customer, I will probably think that BOA has performed all sort of checks, validated, and credited the full amount to my account.
I would rather pay $15 as a return fee and get informed by BOA upfront that the check wasn't valid, but BOA credited the full amount and later refunded the money saying it's returned. This is completely misleading to customers like me. Due to this misleading act by BOA, I am in loss of $4950.
I have been a loyal customer with BOA for over 11 years, how am I been protected? If the cheque was not valid, then why was the amount credited at first?

I deposited a third check from same company and was told shouldn't have problem with next check deposit but it had a hold on it Ave called but wouldn't release my funds but now is saying debit hold which I don't understand why it changed from 7 business days to 5 is not fair and all my payroll checks from same place have been paid faithfully I want my money not right holding my funds

After entering into a contractor agreement, the final payment was due upon completion. The contractor left the job without completing the work and went out of business. BOA paid the final $6, 000.00 without my prior authorization. I filed the claim, submitting a mountain of documentation and the claim was denied.

BOA claimed that too much time had lapsed and I didn't try to resolve with the contractor. All untrue. It was clearly a breach of contract and BOA washed their hands of any responsibility claiming it was a service contract and therefore within their rights to pay. It doesn't seem to matter that the job was not finished.

BOA Claim # 24Jun2021-391179
Police Report # 21-67719

$1200.00 withdrawal on Jun 24 2021 at BOA branch using my wife's debit card & pin, filed complaint stating that neither my wife or I withdrew these funds, requesting the camera footage be pulled to verify this and was told that it took up to 90 days to receive film. After the 90 day time period was over received letter from BOA Fraud & claims stating that they denied my claim for the following reasons. 1). Investigation determined that you authorized the transaction. 2) Your debit card and pin was used as identification

The complaint was that BOA allowed this transaction to take place without requiring proper identification, because neither me or my wife withdrew these funds. After decision was made to deny claim and not receiving camera footage from transaction I was told that I need to have filed a police report in order to receive this information. Case # 21-67719 was filed with the Orange county police department on September 20, 2021, requesting that the initial camera footage be provided to ensure that fraud had been committed .

Contacted BOA fraud & claims spoke with supervisor ID# 1863654 Logan Roberts on September 13, 2031, he stated that it was determined that our claim was authorized by us, which is untrue. and he would not provide me with your corporate Head quarters address or or phone #, called back several times spoke with Margertta from S. Texas and was told that some one by the name of Josh another supervisor told her she could not provide your corporate office contact, finally after not accepting this I was transferred to another supervisor AMber ID# VKCK8YR and she provided me with a website to file complaint and corporate office address.

After being a customer with BOA for over twenty(20) yrs, I feel that this decision has been unjustly made because I'm being told that because my wife's debit card and pin# was used this is enough proof to close complaint based on, the fact that we authorized this transaction, instead of any fraudulent activity taken place or any responsibility of BOA to protect our monies by requesting necessary ID.

All I'm asking for is to be treated fairly and be provided with camera footage proving the neither myself or my wife withdrew these funds nor authorized this transaction, which makes BOA responsible because of their negligence by failing to obtain proper identification for these types of transactions, and responsible for the return of monies back into my checking account.

I think this is the reasonable customer service to be expected from a customer of many years. Fact is that $1200.00 was taken from our account and not done by anyone of us authorized to do so.

Please follow Up and correct this investigation A.S.A.P.

Joel & Norma Brooks

I had a home equity loan account with BofA - [protected]. As Bank of America attempted to damage my credit, after being a customer for over 35 years, I closed the home equity loan almost 5 months ago.
I keep getting a bill for $14.10 - report it, and last time I reported, was on the phone for 48 minutes, transferred to 8 different agents, even one who handled dead peoples' accounts, I was PROMISED this was resolved.

I just received another bill for $14.10.

Please, there must be someone out there who can straighten this out. It is most frustrating!

I went to Bank of America and EDD proved my identity 4 times got large money each trip. And September 6 202+ they gave me western union for $3000. I can't get threw EDD all personal information changed and I am in Alabama where they sent my Debit card only month old sending new one I. My name and to stranger address I stop debit card I have call email everything they have till September 24th 2021 get my new debit card or San Francisco News per and US legislation got cpy.Thanks Trista Morris email [protected]@gmail.com

Did not receive retirement check asked to have a stop payment on check and re-issue spoke with Michael Mahr, said to wait and recall if not received called back given run around and put on hold because a supervisor could not be found only to have call ended after long wait on hold. customer service was and is not helpful in this matter. [protected]@twcny.rr.com

To: Bank of America Corporation

I dealt with a scam artist broker in Boca Raton whom I contacted by way of 866 area code. They lied to me and told me they were a local moving company in San Diego. They asked to charge $50 on my credit card, "To check if it was active". I made an appointment moving date and gave precise inventory. I packed all 35 boxes myself. They showed up on moving day but stated, "We can't fit your things in our truck". It was not American Standard Moving & Storage but a black old smaller sized truck. They abandoned me on moving day and I called American Standard Moving and Storage to try to prevent them from leaving. This is when I found out they were not in my town or state. I am an R.N. who had an assigned governmental job 350 miles north and I was panicked that they left me. I was shocked that they charged my card without authorization for cancellation fees. I DID NOT CANCEL WITH THEM, THEY ABANDONED ME. I never agreed, received or signed anything. THIS IS FRAUD. Bank of America insisted this was a billing dispute. I forewarned Bank of America about this company within 2 weeks of my card being charged to not pay them. I had exceptional payment history on this Mastercard for three years, paying early and in full.
My FICO score was ruined when you reported to Experian. I called you over 60 times. I have satisfied what I owe you. I do not owe you anymore money. I want this removed from my credit reports and gain my FICO score back.
Roberta Bell, R.N.

On a monthly review of my debit card with Bank of America, I discovered $2145.44 purchases I did not make. I called bank immediately and filed a claim. Called back couple days later and was told claim was for $1483.74. Discovered because a charge was pending on initial call it did not get included and another amount was simply not recorded. Filed another claim for $661.70. The second claim was issued a temporary credit. The first claim was denied. Called and was told should file a police report and send any evidence to support my claim. Faxed a police report and a text message that was sent to his girlfriend specifically referenced an amount of another transaction that was in dispute. Since the initial discover and report I did my own research and realized from a transaction made in Utah that I had a pretty good ideal now who had done it. I reported that information to bank and reason I came to realize it. Bank denied claim again. Called bank and was told that it all seemed to come down to a specific transaction where my actual card was used. I then faxed statements from two different sets of parents for whom I was providing childcare for at the time and date of that specific transaction along with supporting evidence of my google timeline showing my location. Bank never made any attempt to contact either parent for verification or the merchant where transaction was made and denied the claim again. I am furious and looking into suing them for denials.

We were contacted by Valerie Hernandez a week ago . I have called her at least 5 times since and left voicemails with no return call. We would like to speak with her. We have filed a complaint to the CFPB . That was the reason Valerie Hernandez was contacting us . She has called 1X. Has not returned a single phone call or message.

I am 60 years old woman and I requested my roth IRA. I sold it and they want me to charge 49.95 for closing my account. I transfer my roth ira from etrade several years ago and etrade did not charge me anything and now Merrill Edge wants to charge. There is nothing on its fees chart that disclose these unknown fees.

Need to speak to someone about Bof A messing with my money so much that now im 9k negative in my acoount

On August 24, 2021, I received a letter on Bank of America (BOA) letter head. There was no office identifed as to where it was produce and had no name or signature on the letter. It was dated August 19, 2021 and was mailed from Phoenix, AZ via UPS. It is a very harsh letter that accussed me of verbal and physical abuse to a BOA employee/associate. One of the actions taken was termination of one of two of my BOA credit cards ending in 2332. The letter threatened criminal legal action if the abuse continued. Contact with my local BOA branch where I bank in Chesapeake, VA lead me down a path of we can not help you that was on August 26 and by e-mail on and by phone call on September 2, 2021. The letter implied that I was not authorized to be in any BOA financial centers or offices and that contact with BOA Customer Services was no welcome by phone calls. I was directed to file written information to a Dallas, TX office entitled Customer Correspondence. I'm a little baffled about your procedures in handling a case of this nature. Your system has charged me, tried me, found me guilty, and set punishment to include termination of my other BOA accounts. This is a case of you have no say so in this matter. You are quilty as charged because someone said so. When do I have a chance to be heard? I'm sure if the shoe was on the other foot your employee/associate would be given an opportunity to defend themselves. This looks like a parallel to "Black Balling". I am preparing to close all my accounts with BOA as requested. It will put a strain on me over the next 30 to 60 days and my credit scores my suffer somewhat I am sure. As a final not, I don't believe I was verbally abusive to anyone and as far as the physical abuse charge goes I'm at a loss of words on that one. I think your current procedures in handling a case of this nature are somewhat one sided.

plaint filed by:
Kathy Ingram (More)
Complaint filed against:
Bank of America (More)
Complaint status:
Activity
Date
Activity
Description
08/12/2021 Send Acknowledgement to Consumer - BOA
08/12/2021 Manually Inform Member BOA of Case
08/11/2021 Case Received by BBB
(Less)
Case Description:
8 April 2021: I returned a check #[protected] for $114.37 dated march 25, 2021 with my new address. ... (More)
BBB Designated Category:
Customer Service Issues
Case opened date:
08/12/2021
Case closed date:

Desired Resolution:
DesiredSettlementID: Other (requires explanation)
Refund; Reissuance of another replacement check in the same amount of $114.37... (More)

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I am a victim of fraud at BOFA. It all began on 8/9/2021. My phone was acting weirdly. My daughter contacts me daily with a message on my phone. No message on that day, so I try to contact her. Not able to send. I entered my e-mail acct. And got flooded with crazy e-mails. I thought something is wrong. I called Verizon, and indeed I was a victim of stolen identity. Someone in Mesquite, TX went to a Verizon store bought a new sim card for my account and for a short period of time had access to my information. I filed a report with Verizon and they gave me the information where this was taking place. I live in Florida and Massachusetts (snowbird).
I immediately looked at my online banking and my funds were depleted. Almost $16, 000! I am a retired 76 yo woman who has never been to Texas. The information is all there. The banks they went to deplete my accounts! The Verizon store in Mesquite, TX. Aren't there cameras at banking institutions? I reported this within 24 hours of the theft.
BOFA is denying my claims, saying I authorized the withdrawals. I did not! I never was anywhere near the banks they walked into. What kind of investigation did they do to determine that? I am elderly and not in the best of health. I feel like I am being a victim twice. The thieves and BOFA. I can't ask to see footage of the cameras at Verizon (Mesquite, TX), or Banking centers in Texas, Rockwall Town Financial Center and Preston Lakes Financial Center. Both BOFA. BOFA can. They want proof from Verizon. Really try to get that proof! I have sent, what I have, a statement that something may be going on with my Verizon acct. Yes, something was definitely going on.

The Friday Dept. Call me and said there were things on my account that they knew I did not purchase. I am a 71-year-old lady and do not understand a lot of this. So I would appreciate any help you could give me. I need my money I'm on a fixed income social security.

on feburary 12 i was issued a permanent credit for 2955 dollars n hasnt been put into my account and till this day it still hasn been put into account.missimg credit has ben filed etc n nothing has been done i want my credits back into my account along with the 320 missing credit from august 9 2021

My account, which I owned by my self was closed in March due to suspicious activity in my daughter's account (I was secondary). 4 checks were supposedly mailed to me 4 weeks later. I only received 3. I was told to call back in 91 days if I didn't get it. I called back on the 91st day and was told I needed to wait 120 days. I called back at 120 days. I was told a checked could be issued through my local bank within 2 days of the 120 days. I called back to verify that method had been approved and was told a check could be mailed USPS to the bank for me to pick up. Why would I take an extra step if the outcome isn't going to be better? Now I have to wait another 7 to 10 days before my check is mailed. Your staff does not provide consistent information. I even spoke with a supervisor (Rufus) who was of no assistance either.