Bank of America
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On August 24, 2021, I received a letter on Bank of America (BOA) letter head. There was no office identifed as to where it was produce and had no name or signature on the letter. It was dated August 19, 2021 and was mailed from Phoenix, AZ via UPS. It is a very harsh letter that accussed me of verbal and physical abuse to a BOA employee/associate. One of the actions taken was termination of one of two of my BOA credit cards ending in 2332. The letter threatened criminal legal action if the abuse continued. Contact with my local BOA branch where I bank in Chesapeake, VA lead me down a path of we can not help you that was on August 26 and by e-mail on and by phone call on September 2, 2021. The letter implied that I was not authorized to be in any BOA financial centers or offices and that contact with BOA Customer Services was no welcome by phone calls. I was directed to file written information to a Dallas, TX office entitled Customer Correspondence. I'm a little baffled about your procedures in handling a case of this nature. Your system has charged me, tried me, found me guilty, and set punishment to include termination of my other BOA accounts. This is a case of you have no say so in this matter. You are quilty as charged because someone said so. When do I have a chance to be heard? I'm sure if the shoe was on the other foot your employee/associate would be given an opportunity to defend themselves. This looks like a parallel to "Black Balling". I am preparing to close all my accounts with BOA as requested. It will put a strain on me over the next 30 to 60 days and my credit scores my suffer somewhat I am sure. As a final not, I don't believe I was verbally abusive to anyone and as far as the physical abuse charge goes I'm at a loss of words on that one. I think your current procedures in handling a case of this nature are somewhat one sided.

plaint filed by:
Kathy Ingram (More)
Complaint filed against:
Bank of America (More)
Complaint status:
Activity
Date
Activity
Description
08/12/2021 Send Acknowledgement to Consumer - BOA
08/12/2021 Manually Inform Member BOA of Case
08/11/2021 Case Received by BBB
(Less)
Case Description:
8 April 2021: I returned a check #[protected] for $114.37 dated march 25, 2021 with my new address. ... (More)
BBB Designated Category:
Customer Service Issues
Case opened date:
08/12/2021
Case closed date:

Desired Resolution:
DesiredSettlementID: Other (requires explanation)
Refund; Reissuance of another replacement check in the same amount of $114.37... (More)

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I am a victim of fraud at BOFA. It all began on 8/9/2021. My phone was acting weirdly. My daughter contacts me daily with a message on my phone. No message on that day, so I try to contact her. Not able to send. I entered my e-mail acct. And got flooded with crazy e-mails. I thought something is wrong. I called Verizon, and indeed I was a victim of stolen identity. Someone in Mesquite, TX went to a Verizon store bought a new sim card for my account and for a short period of time had access to my information. I filed a report with Verizon and they gave me the information where this was taking place. I live in Florida and Massachusetts (snowbird).
I immediately looked at my online banking and my funds were depleted. Almost $16, 000! I am a retired 76 yo woman who has never been to Texas. The information is all there. The banks they went to deplete my accounts! The Verizon store in Mesquite, TX. Aren't there cameras at banking institutions? I reported this within 24 hours of the theft.
BOFA is denying my claims, saying I authorized the withdrawals. I did not! I never was anywhere near the banks they walked into. What kind of investigation did they do to determine that? I am elderly and not in the best of health. I feel like I am being a victim twice. The thieves and BOFA. I can't ask to see footage of the cameras at Verizon (Mesquite, TX), or Banking centers in Texas, Rockwall Town Financial Center and Preston Lakes Financial Center. Both BOFA. BOFA can. They want proof from Verizon. Really try to get that proof! I have sent, what I have, a statement that something may be going on with my Verizon acct. Yes, something was definitely going on.

The Friday Dept. Call me and said there were things on my account that they knew I did not purchase. I am a 71-year-old lady and do not understand a lot of this. So I would appreciate any help you could give me. I need my money I'm on a fixed income social security.

on feburary 12 i was issued a permanent credit for 2955 dollars n hasnt been put into my account and till this day it still hasn been put into account.missimg credit has ben filed etc n nothing has been done i want my credits back into my account along with the 320 missing credit from august 9 2021

My account, which I owned by my self was closed in March due to suspicious activity in my daughter's account (I was secondary). 4 checks were supposedly mailed to me 4 weeks later. I only received 3. I was told to call back in 91 days if I didn't get it. I called back on the 91st day and was told I needed to wait 120 days. I called back at 120 days. I was told a checked could be issued through my local bank within 2 days of the 120 days. I called back to verify that method had been approved and was told a check could be mailed USPS to the bank for me to pick up. Why would I take an extra step if the outcome isn't going to be better? Now I have to wait another 7 to 10 days before my check is mailed. Your staff does not provide consistent information. I even spoke with a supervisor (Rufus) who was of no assistance either.

We contacted customer service to argue that they charged us late fees and interest within the payment period of that time frame to pay our credit card bill. They indicated that the time on that date was later than their standard time(east coast time) and therefore was considered late, although it was on the same day and we live in the mid west (one hour later). The refused to take off the excessive late charge and interest cost stating that they couldn't take off those excessive fees as it was company policy.

I have been a member since 2007(14 years) and never had a late payment. This didn't matter to the customer service rep. I hear that Bank of America is a "WOKE" company and gives or sells customer private information on its customers to the Federal Government. I cancelled my credit card from this anti-American institution

Five months ago, I was restricted to use online banking and anyone over the phone could not discuss with me why my bank account was closing and that I needed to go inside the branch. I was told I received two counterfeit checks therefore my account was no longer active. I specifically requested to pick up my funds inside the branch. The next day, bank of America sent me a cashiers check and sent it to my California general delivery mail but I needed it to be sent to my address in Nevada where I was expecting the mail to be forwarded. I have been without my money ever since then stranded out here in Nevada because my wallet was stolen with my cash in it, my unemploymment card, my walmart money card and my ID was sent to social security to order a new social. I am still waiting on my check, it has been a nightmare, bank of America said the check was returned to them and they said that I had to wait 121 days before they send it out again, very frustrating experience, it really is.

My unemployment payment (Month of May 2021) from state of California has not been posted into my account. I have been calling [protected] since 06/2/2021 almost daily, get transfer to other department, I explain my issue, they make all kind of promise to help me get this matter resolved and as of this date 8/4/2021 still no resolution. I have filed a compliant with BBB, consumer protection agency and no one has been able to help. I am considering the following:

1- Contact news media (TV and radio stations)
2- File law suit in court
3- Share my experience in social media

Hoping this will get some one attention in BofA

Sincerely
Jamshid Hajimomen
[protected]@yahoo.com
[protected]

I am retired from BOA with over 30 years length of service. I was always loyal to the back and always gave more time and effort than would have been expected. All my banking is with BOA.
I started banking with the bank in 1963 prior to employment (Citizens & Southern in SC).
I contacted BOA and was told that in order to handle my estate trust, it would have to be $1 million or more. A local bank is more than willing to set up the trust for me. I believe that BOA should be as loyal and accommodating as retirees were to BOA.
My mortgage, equity line, two credit cards, IRA, checking, and investment account are at BOA and even after 30 years, I am told go somewhere else for your last account in this life.
I really am not expecting anyone to respond to me as things are not handled now the way they used to be handled. Apparently it is now just a numbers game. Gary M McCall, South Carolina

In the month of June 2021 I deposited a check from my job in the amount of $1500 to my savings account. Instead of deposit in my account the $1500 the bank deposited $15000 and then retired $15000. When I saw my account was in negative. I called to the claims department and they closed all my three accounts: checking, savings and business account. As today I didn't received my money from my savings or checking account. During the months of June and July I was unable to pay my monthly bills including my monthly rent. I need to understand what is happening since I was a client from Bank of America since 2013.

I have been dealing with a claim dispute for an invalid charge. I have spent hours on the phone, walked into a branch with my supporting documents and still no resolution.
My experience with the call center representatives has been poor to say the least.
I would like to have my calls reviewed and my claim resolved. If someone with corporate authority can contact me to discuss further that would be great!

This Denise K at Bank of America sent a ten day business resolution letter to me and I tried to fax in at [protected], it went through and it is not reopening up my claim# [protected]. So, I called the bank to double check with the fax number and they provided me with this number: [protected] to fax it in and I did and it's not reopening up my claim still. So, what is the real fax number?

My name is Toney Darnell McBride my card number is [protected], My complaint is how Bank of America lock my card on me with out getting any notifications from edd, Told me I need to go to a bank with two forms of ID. Wish I have 3 different time, I get one thing told to me on the phone about wish I'd I can use with my I'd & for the second ID I can use all kind of difference one that I have wish is prepay or online bank account card. So after I got turn away the first time about that I go back because I'm going let them know I was told yes I can use them. So I'm in Bank of America For like a hr this time for the lady to check my I'd under the light wish I pass that & when I'm trying give her the other second I'd she refused to take any of them & will not talk to them on phone. Now me & my Family have to find somewhere else to stay well live because we or getting put out with no more. Bank of America has runtimes my life I'm going have to give my kids up because I not going have no where for them to stay. I tried to apply for a credit card to go back in the bank & they was for small amount . I didn't get approved I call edd to help me & they I need to talk to Bank of America the problem not on there side. Try to call again & see went to the bank &/ask the lady say no it has to be a credit card for the second I'd. & I have other problems going on in my life & we or in the time of need right now because of COVID & I can't even help my kids right now. Thank you for really putting me in real bad places right now

Called the Centreville Finance Center today to inquire on process for purchase of foreign currency. The individual who identified as Debby Ha was rude, would not answer any questions. I was told to go on line. Explained I did not have a computer and was told "you obviously have a phone, use it"and hung up. Attempted to call back 4x each time call was picked up and immediately hung up.

I drove to Clarksville TN to Wilma Rudolph and the ATM was down all at that location. Then I drove to Madison Street. That bank no longer there I had to drive to Springfield TN to deposit my money. No supper yet after I worked all day until 7 pm. Why can you not put a teller somewhere at Joelton or Pleasant View, Tn. I bn with BOA since 1972 . I have all my family and friends also ageee we need a teller right here off of I-24 in our areas. Close to interstate please

Thank you
Cheryl Shearon

I have been waiting for over a year to get refunder the 19k that was fraudulantly stolen from my accoint and keep getting told I need to verify myself and transfered 100x claims filed that were abandoned hung up on and docked funds for it being a year but not due to my dilligemce but due to Bank non refunding in time. Filed complaints wrote letters im being evicted im behind in all my bills phone is turned off im on my husbands wifi writimg this its so upsetting I cry everyday about what there puting me through...they treat me as if atole the money but I wish they dis this when the criminals took it. They just let them withdraw 19k...im so upaet I dint know what to do.

Bank of America will phase out SafePass from 1 August 21

If you do not have a US cell phone (I am British and live in London UK) you have to purchase and register a USB Security Key in order to do wire transfers from 1 August

Apparently however the USB Security key will work once registered from 21 June

I purchased a security key but found it was impossible to register it via their website unless you have a US Cell Phone on which to receive a security code to register it

After several international calls and not before having to deal with numerous ignorant customer service agents I eventually managed to set up and register my USB security Key

Along the way however a really stupid agent told me that I had to delete my SafePass before the USB would register (completely wrong advice and incorrect)

Unfortunately now that my USB Security Key is registered and working I am restricted to $1kper day / $3.5k per week in transfers to outside banks and $10k per day / $25k per week transfers to other Bank of America accounts

In the good old days I could call up and do transfers over the telephone but BoA stopped those and made me get a SafePass.

SafePass allowed me to carry out my typical $50k to $100k transfers and as such I would never have problems with limits.

Anyway now the SafePass has been deleted I cannot reactivate it.

Hence I am stuck with these ridiculously low and totally inadequate limits because BoA say they haven't managed to transfer over all the software and that I will not be able to revert back to my normal transfer limits before 1 August and most likely not until late August 2021

In the mean time they have told me there is absolutely no facility that will enable me to do my normal weekly and monthly wires in a timely manner

Net result is that it will take me weeks if not months to pay someone to whom I owe money too using my Bank of America account

Basically they have introduced a flawed extra layer of security without having thought it through and without having prepared properly for it and offer no assistance in how I and other customers can be less inconvenienced by their stupidity and not offered any useable solution to enable me to pay people to whom I owe money to in an efficient and timely manner.

I went to Bank America 3120 SW 34th Ave Ocala FL to open a new account and found customer service to be awful. There was an elderly lady beside me (sitting on these nasty fabric ottomans that look like dragged out of someone's house from the 80's, what happened to nice business chairs in a bank lobby) in lobby waiting . She was trying to get help with fraud on her debit card, but the girl would not let her go speak to representative and told her she never heard of needing a fraud report to file the police report. But the worst part was she did not bring her over to a desk to try and help her but talked about it in front of everyone sitting there waiting, as one of the account reps got up and left for lunch with a line of people there waiting. This was after she interrogated another guy sitting on an ottoman in front of everyone telling him that there wasn't anything they could do for him either as he was trying to close out an account. The way this girl handled the herself was not respectful of customers nor anywhere near the customer service I have received from other banks. I got up and walked out. May try a different branch but will not return to that branch.