Banfield Pet Hospital review: Vet services

I have a Banfield Wellness Plan for my dog Wolf Combs. Called them today to try to get a refill on his emergency medications for his seizures because he’s having active seizures. Called them around 2:30 pm today and was going back and forth with the receptionist until about 4 pm. She said the medication was in stock and that she would ask Dr. Lovelace to fill it today since he’s having active seizures. She put me on a 20 minute hold. I called back and spoke with the manager Lindsay Marrow who is a liar. She told me she would ask Dr. Lovelace but she didn’t ask him anything because she responded to me in less than 5 seconds that he said no. I told her I wanted to speak with Dr. Lovelace and she told me no. I then said I wanted to speak with a manager and she said she was the manager. We went over there and she called the police saying we were violent, which was another lie. She then lied and said the medication wasn’t even in stock, when the other lady had already verified it was in stock. This place cares nothing for animals. Also, this isn’t this first issue. The health plan allows unlimited visits, but every time I call they don’t have an appointment available for 3-4 months. SCAM. I want my money refunded for the health plan since I can’t use all of its benefits due to Banfield not having availability for months at a time or them just being willfully incompetent.