My two Frenchies got out of my fenced yard and were taken the Banfield Pet Hospital on Arrington and the person who had them even said since they weren't chipped, he might post them on Facebook or keep them. Even with that said, the tech working did not get any information on the person because she was too busy to write a name and number. Now, I do not know if and when I will get my dogs back! I don't know why anyone would trust this facility with their pets with an attitude like that. I have filed a police complaint and have my paperwork to back up ownership of my two babies.