Banfield Pet Hospital review: Service / care / lack of care

Wellness plan for 14 years. First 8 in another state. Adequate. At 1 pm today called and wanted to talk to vet about elderly pet who has been declining, but suffered an event today (possible stroke). No, I couldn't speak with a medical person, but call answerer whose demonstrated skill set is ability to breathe in and out and press the hold button, kept relaying messages. My beloved dog is suffering and the best Banfield can offer is an appointment more than 48 hours in future. That was 7 hours ago. He is still suffering. This is NOT care. This is NOT service.