Banfield Pet Hospital review: Optimum wellness plan.... is a joke

I have been on Banfield Optimum Wellness plan every since I got my puppy, who is now 3 years old. The first year is nice, the plan is high for that first year to cover first year vaccinations, checkups, simparica trio, and surgery.

2nd year...I dropped the plan, because no survey was needed. But made sure it included the Simparica Flea treatment.

I moved away.. had to drop the plan. I thought I dropped it successfully, because I received an email "sorry to see you go".

I checked my account months later, noticed that I was still getting charged the monthly plan. I had to call them to get it removed. But, now they can't send me the Simparica Trio that they said was included in the monthly plan. They also can't refund me. They said could've given me the Simparica Trio if I had picked it up before canceling. Whaaaat? They also said since my dog hasn't been seen a year and hadn't got a heartworm test... I offered to send the test from the newly established vet, so they could send me the treatment.. but they said no.

Doesn't make sense.

Do not fall for the scam of the Wellness plan. And it's so hard to cancel.