Banfield Pet Hospital review: Hospital services

On Saturday 30 Sept 2023, I contacted the pet hospital location (Cedar Park TX) and was given an appointment to bring our cat for a consult from a veterinarian, on Oct 1 2023 at 11:15 AM. I showed up for the appointment, filled out all the paperwork and met with a tech and the vet on duty. The vet look at the large growth on the bridge of the cats nose, determined it was in/on the skin and appeared to easily removed, she was also show a soft lump under the skin on the cats neck and she said is was most likely a cyst. She observed the cat need a teeth cleaning and had large claw on one back foot the needed to be cut or trimmed. She said doing everything at the same time would be easier for the cat and would probably cost less. We agreed and were given an appointment for Wed 4 Oct 2023 at 7:00 to 7:15 AM drop-off and I could pick the cat up at 5:30 PM because they were open till 6PM. The vet said a tech would contact us on Monday to give us the cost estimate and the prep instructions (feeding cut off, pet drop off time etc.)

Monday afternoon I still had a call from the tech so I call the hospital and the girl on the phone said the tech would call me Tuesday morning. I called back Tuesday noon because no one had reached out to us and the girl on the phone said to call back in the afternoon. Again in the afternoon a call was placed and the girl said the tech was not in but to bring the cat in on Wed 4 Oct 2023 at 7:00 – 7:15 AM, don’t feed the cat after 10PM on Tuesday night but water was okay.

I had to get time off from work (our day starts at 7:00 AM) to be at the hospital to drop off the cat, at 7:10 the girl working at PetSmart opened the door and said they should be in soon. At that same time a couple of tech showed up as I put the cat cage on the floor just inside the door, they said okay and took the cat and cage inside.

Most of the day I was not within cell range where we were working, the first call I received was at 12:10 that is when I saw the 10 voicemails that had been left by the tech from Cedar Park hospital location.

When I called back she told me the vet had an emergency and was not able to do the surgery, I said that I understood and things happen.

I told her I would be there at 5:30 after work as per agreed on Sunday. She proceeded to tell me that they were closing at 2PM and I HAD to pick the cat up before then. I told her I was at work, she said if I didn’t pick the cat up before 2PM she was going to call animal control and have them come and get the cat. This is MY cat, and this poorly trained tech is threatening me with Animal Control.

The best example of a Piss-Poor veterinary organization.

Gregg