CB Animal Hospitals Banfield Pet Hospital Complaints #102-121

Banfield Pet Hospital Reviews and Complaints

Banfield Pet Hospital review: Customer service

Suzie Q Watkins of Cary, US

Jun 20, 2022 2:27 pm UTC

Verified customer

Banfield Pet Hospital at Ten Ten in Cary, NC is understaffed and the receptionist is rude. They also do not communicate effectively regarding whether or not I should wait for the appointment at the hospital or come back. Since all of the appointments are drop off at this place, I typically wait in the car for my dog to be returned preceded by a phone call to let me know the amount of the visit. So I wouldn't assume that "drop-off" means that I leave the hospital. I don't read minds. Anyway, Anna, the receptionist is very rude and had given me the "silent" treatment today when I complained. They also rarely answer their phones, so when you arrive you can't check in since for example, today (June 20, 2022) I had to call 6 times to get an answer. Ann NOT ONCE apologized for the inconvenience. I won't go back to this horrible place... They show no caring or empathy and will NEVER apologize for any inconvenience to the customer.

Desired outcome: Apology for not communicating in an effective manner plus very rude on the phone, when she finally did answer!

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Banfield Pet Hospital Contacts

Banfield Pet Hospital phone numbers

+1 (866) 894-7927

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Corporate Headquarters

+1 (877) 500-2288

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Hospital Experience Feedback

+1 (866) 277-7387

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Enrollments and Information

+1 (866) 935-5738

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Billing or Payment Information

+1 (888) 649-2716

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Questions and Plan Cancellation

+1 (877) 656-7146

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Website Questions and Comments

+1 (360) 254-0362

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Banfield Pet Hospital emails

internet.inquiries@banfield.net

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Support

Banfield Pet Hospital address

18101 SE 6th Way, Vancouver, Washington, 98683, United States

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