Banfield Pet Hospital review: Banfield customer service

IF I COULD CANCEL THIS DAMN SERVICE AND NEVER USE AGAIN I WOULD!

Today I was scheduled to have an appointment at the Gainesville Virginia location for my dog. Bear in mind, I had one scheduled yesterday as well and was told I didn't have one, then I got a text today stating that they were sorry I missed my scheduled appointment from yesterday, WTF?!?! I called and booked ANOTHER appointment for 2pm today. When I arrived, I was told no its at 4pm which I didn't want as I have responsibilities at home to take care of. Upon hearing this, the employee simply went back to doing what they were doing before I arrived and ignored me. When I finally said forget it and walked off, they did absolutely NOTHING to remedy the situation. Come to find out after a call to the manager to express my frustration of wasting my time for a second day, she indicated that the employee actually got up from his seat (which he didn't do) and go into the back to see if the can accommodate me for 2pm. This did not happen! He simply argued with me about how my scheduled appointment was for 4pm not 2pm. The manager then decided that I was the one in the wrong since I was upset and left and now I am left with a dog that is not up to date on her shots and have wasted my time 2 days in a row with this terrible location, which we have gone to for years and this is the worst it has ever been!

I called corporate and was told that they don't handle any complaints that they must be directed to the store. Talk about passing the buck and not caring about your customers and wasting their time!