Badcock & More review: Defective furniture and bad store manager

Store 134 refuses to give me refund for delivery charges when the manger didn't want to replace the defect loveseat for the third time. If I wanted cheap and defective furniture I would of went to a thrift store. Store manager wants to justify his awful customer service decisions because I had to wait almost a week each delivery and "the furniture was at my house" didn't mention he was going to screw me out of money when accepting to take the furniture back due to the constant defects. Furniture is bought as a set. I also purchased the protection plan clearly he wouldn't of honored this either. What kind of people are you hiring to not work with customers due to no fault of theirs? He is trapping people into this fee because if you don't accept and pick up yourself you are responsible for anything already defective before you even see it. Irritated with corperate who won't do the right thing and refund me from a shady store manager.