Badcock & More review: Couch and loveseat

Around a month ago I recently purchased a new couch and loveseat. Shortly after having the couches, I noticed the bar under the couch seemed to be bent. On top of that the couches were extremely dirty. I've called multiple times and even went up to the store, but I keep being given the run around and met with terrible attitude. It's been excuses from the repair guy losing my phone number to employees lying about coming to inspect the couches. I just want what I paid for, whether it's an easy repair or a new couch.