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CB Antivirus Software AVG Technologies
AVG Technologies

AVG Technologies review: #AGAP1594459650

R
Author of the review
10:35 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AVG Customer Care -23443145 (previous 23244733 & Chat ID: 571868)
I made the mistake of purchasing a subscription to AVG back in 2024. As soon as I tried to install it, I realised that this product was not for me and tried to get the amount refunded, but failed to do so. I tried to contact them, but that proved impossible as well. I chalked it down to a bad experience. However, they renewed my subscription the following year. I tried to contact them but was unable. Neither by phone, email, or chat. So I alerted my Bank and told them this is not a legitimate transaction, and they reversed the payment. However, it appears that AVG refused, and my bank paid them. The fact that I have never used their product did not seem to matter. I eventually contacted AVG through their “Chat” product, and they promised to reverse the payment. When this did not happen. I again tried to contact them, and through dogged persistence, I managed to reach them. They stated that they needed my bank confirmation to verify that they had settled the matter, so they could then refund me. This was after I insisted on speaking to their supervisor. I contacted the Bank and they provided me with a letter. I sent it to the address AVG supplied, along with their relevant reference numbers. However, instead, I received an email stating that the case was closed. Thereafter, each time I send an email, I am told that the case is closed. When I try to call, no one answers. Today I tried 29 times to contact them by phone, and it just drops off. I wanted to make a formal complaint, but this option is also not available on their platform. I am out of pocket for two sets of annual fees for a product I have never used.

Claimed loss: At least full refund of automatically renewed subscription

Desired outcome: Full refund, apology and to ensure it is possaible to make a compalint on thier paltform and to ensure that thier customer services can be contacted. Improvement of thier customer services.

Confidential Information Hidden: This section contains confidential information visible to verified AVG Technologies representatives only. If you are affiliated with AVG Technologies, please claim your business to access these details.

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  1. AVG Technologies Contacts

  2. AVG Technologies phone numbers
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    More phone numbers
  3. AVG Technologies emails
  4. AVG Technologies address
    2625 Broadway Street, Redwood City, California, 94063, United States
  5. AVG Technologies social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 20, 2025
  7. View all AVG Technologies contacts
AVG Technologies Category
AVG Technologies is ranked 9 among 19 companies in the Antivirus Software category
#07 Avira Operations Avira Operations #08 Malwarebytes Malwarebytes #09 AVG Technologies AVG Technologies #10 360 Total Security 360 Total Security #11 Webroot Webroot
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