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CB Antivirus Software AVG Technologies Complaints #2-21
AVG Technologies

AVG Technologies review: Be very aware of how avg does business

N
Author of the review
2:37 pm UTC
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I did like how AVG performed - BUT - one major problem I found is that they will up scale what they offer withOUT advising one how much that up charge will be. You can start out with their Internet Security $32.09 in 2022 - to two years later an automatic charged to your credit card of $106.99 - to $160.49 2 years later... And if you want to cancel the subscription on line - it is impossible as AVG sends you down a LONG circuitous route (took over 2 hours) that never ends where you WANT TO absolutely terminate their service & I still could not. I have sent them emails as well chatted via Facebook Messenger. So after trying to cancel on their website weeks before the subscription renewal date & pulling out my hair - that is exactly what I wanted to do. Yet they refuse to refund the charge to my credit card.

Recommendation: Be VERY aware of added features & if you want - I didn't want

Update by no-automatic-renewal-without-permission

On Facebook Messenger 3/20/25 12:00 PM - I requested my credit card info be deleted.
May 20, 2026 - Sorry Maya - just saw THIS email & I want to verify that my this subscription for AVG Driver is NOT RENEWED & EVEN TERMINATED for either my email islek@***.com OR orionmanagementco@***.com . And that my credit card information is deleted with AVG. PLEASE CONFIRM Also, my name is not Joann - it is Kristine

---------- Original Message ----------
From: AVG Support
To: "islek@juno.com"
Subject: AVG Customer Care - [protected]
Date: Mon, 7 Apr 2025 08:19:48 +0000 (GMT)

Hi, Joann,

Hope you're having a pleasant day.

It's Maya from the AVG Customer Care Senior Team.

I just wanted to follow up on my previous message from April 1st, as I’m not sure if you had the chance to receive it. To ensure nothing was missed, I’ve included it below for your convenience:

''Hello, Kristine,

Hope you’re doing well.

My name is Maya, and I’m on the AVG Customer Care Senior Team.

I see you’d like to delete your data connected to your payment details, and I’d be happy to help, but I need some more information first.

After checking our records, I can see that you have an active AVG Driver Updater subscription valid until August 20, 2027.

Do you prefer keeping the automatic renewal option enabled or would you like me to deactivate it? Even if I deactivate the automatic renewal, you will still be able to use the products until their expiration.

Please let me know how you’d like to proceed regarding the automatic renewal so I know how to proceed with the deletion of payment information.

If you have any questions or need me for anything else, feel free to message me at any time. I’d be happy to help.
I hope you enjoy the rest of your day,

Maya
AVG Customer Care Team''

Maya
AVG Customer Care Team

AVG Support Center

thread::rH1dYbkNfOiUTn20Tg0q1TU::

Since this - I requested that ALL subscriptions to AVG be terminated and my credit card credited for their recent charge that have not been downloaded NOR activated on either of my email accounts via email and also via Facebook Messenger. AVG has not honored that request.
Secondly - AVG does NOT advise how much they charge for their "additional services"...so that all of a sudden that initial $32.09 a year from 4-2022 goes to $106.99 in two years to over $160.49. They do NOT advise you of that - they just automatically pop it onto your credit card. DO NOT DO BUSINESS WITH THIS COMPANY. I have many more emails sent to them. I have a replacement

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  1. AVG Technologies Contacts

  2. AVG Technologies phone numbers
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  3. AVG Technologies emails
  4. AVG Technologies address
    2625 Broadway Street, Redwood City, California, 94063, United States
  5. AVG Technologies social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2026
  7. View all AVG Technologies contacts
AVG Technologies Category
AVG Technologies is ranked 9 among 17 companies in the Antivirus Software category
#07 Avira Operations Avira Operations #08 Malwarebytes Malwarebytes #09 AVG Technologies AVG Technologies #10 360 Total Security 360 Total Security #11 Webroot Webroot
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