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2.6 278 Reviews

Avast Software Complaints Summary

108 Resolved
170 Unresolved
Our verdict: Engaging with Avast Software, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Avast Software reviews & complaints 278

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8:34 pm EDT
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Avast Software license invalid or banned

Do not buy avast. Once you pay, they do not help you or care about your problems. All they want to do is get into your computer. The tech support on the phone and via email are rude and incompetent. I will never buy or recommend their product again. It is a waste of money. They will also automatically sign you up for auto - renewal. I cancelled my credit card so they couldn't auto - renew when the time comes. Do not trust them. They do not know what they are doing. Oh, and it takes days for you to even hear from tech support if you email, then they will just reply with something that doesn't make any sense or have anything to do with your issue. If you call all they say is i need access to your computer. Just read all of the complaints about them and that should give you enough information to buy / use a different company's product.

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karen dastrup
Monroe, US
Apr 25, 2013 1:35 pm EDT

On March 31 2013 I bought online a new Antivirus Avast disk. After 30 days it quit working and stated I needed to buy a new one. What do I do to correct this problem?

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Sheri Luedke
Waco, US
Feb 21, 2012 6:34 am EST
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I have not received my credit that was to have already cleared through. The charge was done on the 7th of February.My case # is: [protected]
My Order #was: [protected]
The RA# is: XUQ816017

Please make sure my refund is processed.

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Angelo Ventura
, IT
Dec 04, 2011 8:15 pm EST
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Avast free antivirus blocked my system and neutralized my net connrections. I'm deeply disappointed!

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Alessandro Quagliolo
, IT
Mar 29, 2011 2:38 pm EDT
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on 25th feb 2011 I paid for the Avast antivirus yearly contract but the antivirus on my computer has expired
I paid via interenet to Dri Www Avast Com Element5 Info with a credit card
could you check and let me know what happened to the paiment?
thank you

alessandro quagliolo

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Mike_Montana
Bigfork, US
Jul 09, 2010 3:01 pm EDT

I downloaded the software and there was a problem with the instillation.
4 days of calling an emailing to tech support only got me the same download
email send again. It did not help.
Tech support hell.

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ethel l russell
Louisville, US
Jun 03, 2010 8:08 am EDT

my e-mail address is wdrelr@bellsouth.net, I bought the update as you can see on 5/9/10, NOW YOU ARE SAYING I NEED TO BUY AGAIN.
PLEASE CORRECT THANKS

05/09/2010 DRI*WWW.AVAST.COM [protected] element5.info MN $29.97

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Kenneth Soulant
Mandeville, US
Dec 16, 2009 2:26 pm EST

I have been charged $39.95 twice for the same service, cleaning up error on a computer, but the computer has not been cleaned up, and I continue to receive a "pop-up" on my computer screen telling me to subcribe to this computer error service.

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Anou
Pipersville, US
May 04, 2015 8:33 pm EDT
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I agree with the comments about Avast total support.
If you call and ask for help the tactics are used to frighten you into purchasing an expensive support contract. The type of tactic used is described in this article http://www.sitepronews.com/2015/03/13/bogus-tech-support-companies-targeted-ftc/

a quote from the article::
"The salesperson would then launch into a scripted sales pitch while showing images of standard Windows screens (such as the Windows Event Viewer), citing them as proof that the computer is significantly damaged. After convincing the caller that their computer is in dire shape, the salesperson would proceed to pitch them security software " (in this case, to pitch the expensive Total Support contract)

As described in the article, in my situation I was shown an event log that showed a failure of a windows update and told my computer security was SEVERELY COMPROMISED, ...and that I needed to purchase the expensive contract. Well, later I looked at the windows update log and saw that all the failures pointed to on the event log had all successfully installed a day or so later (way before my first contact with avast support)

The FTC needs to investigate the tactics used by AVAST Total support to frighten callers into expensive contracts.

I am very disappointed with Avast. I cannot continue to use the services of a company that uses this type of deceptive technique to scare people into purchasing support contracts.

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Javitz!
Monterey, US
Nov 27, 2014 3:52 pm EST
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I have purchased Avast Internet Security about 4 months ago. In addition I have also paid for a full year of Avast Total Support, for my "peace of mind" . Instead of premium service, I had the worst nightmare possible. The technicians have been rude and incompetent. From one Monday to a Friday on the same week, I have called them 13 times for different issues with the software. The remote sessions lasted between 1.5 hours to 8 hours each and as a result the issues either persisted or had new ones. Their rudeness left me discouraged and my privacy exposed, I have heard them laughing on the phone many times. At a point during a call, one one the representatives in Masachussets, named Mario, just got so rude and ended abruptly ou session, living all progremms and tools behind for me to figure out what to do. Another "playfull" technician, denied his name was "Alejandro" during a remote AND telephone connection...I have experienced a sense of being raped without being able to call for help. Seriously!...I couldn't even believe their answers, they were opening very personal files on my computer and passing them from one representative, in a link, to the next technician, and then to ALL OF THEM, but denying access to myself... At a point I started to take screenshots and the technician freaking out, made my screen turn black leaving me unable to restart my windows, not even on safe mode. Is this what I paid for? Is anyone reading this? I have been contacted yesterday by Total Support after a month from the related events, they just agreed with me on everything I said and apologize. I asked for a refund and it was denied. Instead, they offered another remote session. I did not get the joke, Michael. Or however your name is. I want Justice, HELP PLEASE!

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Sheri McCarroll
,
Nov 19, 2008 3:55 pm EST

I purchased this product...will not connect to download. Want my money back

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8:47 pm EDT
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Avast Software money taken from bank

On 10/7/14, I had $59.99 taken from my bank by nexwaysoftware.com which is you without authority from me. The number on the transaction which is on my statement is: [protected] [protected]. I am really pissed off because that means that you have taken money from me without permission. I was happy with avast until now! I actually sought you out as a friend as told mde how good your product was but now I don't plan on buying another product from you again. You can contact me on either my home on: 02) [protected]
Or my mobile on [protected]. Or my email on: [protected]@gmail.com.
Thank you jennifer hanson

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Rukundo Gilbert
, US
Aug 13, 2015 6:51 am EDT

On the 12.08.2017 at 2 pm local time, I tried to purchase Avast Antivirus valid for two years for one computer. the promo price on which I was supposed to purchase the product is 24, 99 Euro but I was charged 54, 99 Euro from my account which is in the local currency 18, 686.97 Naira. the product was not delivered. I bought another Antivirus Pro for one Pc valid for one year. I would like to be refunded. thanks.

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terenia
, PL
Apr 08, 2015 6:07 am EDT

I am writing to tell you about a possible scam. I received notification of a promotion on avast antivirus from a popup on the free version I was using stating that for 29pln I would be upgraded to the pro version for 1 year. The payment of 29pln was deducted from my account on the 28-jan-2017 ref no. [protected]. I have not yet received payment conformation, codes, links or any other information regarding avast antivirus. Please help me to resolve this matter.
Kind regards,
Teresa listkowska

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9:18 am EDT
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Avast Software charge twice for renewal

On July 1 I begin to renew my subscription to Avast. I check the one year for $39.99 and completed the form. However, I did not select the activation code. I did not want the one year. Thinking this one year subscription did not go through, on the 2nd of July I order a two year subscription. This two year subscription was for $49.99 and I completed the activation code. I want Avast to immediately to credit back to my credit card $39.99. I enjoy Avast and plan to purchase the grime fighter. I will file a complaint with my credit card company if Avast does not correct this charge.

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12:16 pm EST
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Avast Software will not refund

Bought avast premier total security plus VIP tech support .Because of slow start up time w/windows 7.Bought this service on the 20th of feb, 2014.On the 5th of march 2014 found it was all canceled because subsription had expired?.Called and asked for refund and was given total run around.Filed complaint with Bank and they will try to arrange refund.In the beginning computer would take appx, 10 min to boot now it takes 45.STAY away from this ripoff house.program is also junk.Will file complaint with better business here in tucson.Bunch of crooks

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Yourdoc
, US
Jun 02, 2014 7:25 pm EDT
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I, too, ordered Avast. It was offered with a 30 refund. It didn't function after installation, so I cancelled the order on the same day. After many emails, Avast still refuses to offer a refund. I actually filed a dispute through PayPal, but then Avast said they would process the refund if I closed the dispute. I did so, but they still will not refund the purchase price. PayPal will not re-open a dispute after it was closed. I am certain that Avast must have know this when they asked me to close the dispute. That protected them. I would caution anyone planning on dealing with Avast to research the complaints on the internet before making a decision.

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12:17 am EST
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Avast Software billing

I have been using Avast secure line for months. I have an automatic renewal. I have been trying to contact them for a week. It says my e-mail doesn't exist. I tried to set up a new account and did not receive an e-mail confirming the new account. Finally I get a response to a new e-mail address that they received my request. The e-mail was sent to a new account. They didn't acknowledge it was a new account. They have my regular e-mail address listed in the new mail The letter says they will get back to me shortly. That was yesterday. Today I get an e-mail saying they charged me for my Avast secure line. The e-mail today was sent to the address they say doesn't exist.
I've been trying to cancel because my computer is broken. Now I need my money back.

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Reviewer54732
,
Aug 17, 2015 6:20 pm EDT

I received a bill for the same product for two different dates. One was correct: DRI*Avast Software placed on 7/07 at $39.99.
The bill registered for 7/04 for $19.99 was incorrect.

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bryan!
Murfreesboro, US
Aug 21, 2014 5:27 pm EDT

Experiencing similar problem. Won't let me cancel auto renewal. When get to manage subscription it takes me to another log in WHY! I am already logged in. Then when i try to log in it says now invalid email? Sent ticket and was told to reinsert license and my product should work now. Did they even read the ticket. Called and talked to technical support who were not helpful and said I needed to submit another ticket. Called to customer service and explained my problem and they said they do nothing with billing and its not there department. Explain tried website and not getting resolved and he said pretty much not my problem. WOW! Report to better bureau and call your credit card and just block them. Horrible company.

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fefalbornoz
, UY
Jun 16, 2014 7:19 am EDT

I received my expiry alert antivirus protection.
The subscription was charged promptly on my credit card.
It is very serious that it can not contact the company by any means.
Must report as scam?
Will they continue to charge on my card? Should i report the company website as unsafe to buy?

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6:40 am EST
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Avast Software I was charged twice

I purchase an anti virus at Avast that cost 29.99 USD on the 7th of November, I just received my statement of acount and it shows that my account has been debited twice which result to a total of 58.98 Dollars. I would like you to explain why it did happen and if it is a mistake of Avast, to do the nessecary to repair it the soonest possible.
Awaiting for a reply

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clksr
, US
Jan 29, 2014 9:16 am EST

Purchased tech support for companies antivirus for 179.99 due to download prob. granted remote access crashed my computer than advised that there would be no refund as they do not guarantee repairs

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7:26 am EDT
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Avast Software double/triple billing

Avast's add-on for Chrome locked up my computer so I called for support on my paid subscription to Avast. They could not help over the phone, so put me in an online chat for a charge of $109 to which I agreed. They double-billed my credit card and want written document to refund. No documentation, because it was done over the phone. No phone number for billing issues. Called technical support again and the guy told me he could refund my $239 if I paid $179 for a year-long support. Okay. Now I have $419.97 charged to my card by Avast for a problem that they originally created.

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3:11 pm EDT
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Avast Software security

Myself roop I use avast antivirus that downloding free from hippo.com
I faces always internet security problem. Whan I use internet it alwayas shows a message :this is eaisly read by third party"
Now what can I do...

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vb1958
, AU
Apr 08, 2016 8:25 pm EDT

Hello, I paid $39.99 to Avast Nexway for internet security. In the past I have used Avast as my internet security. On the bottom right hand corner where the hidden icon button is, there is a red cross on my avast internet security and it says I am unprotected. Is Avast Nexway part of your company or have I been scammed. I have lost all my emails from 2015 due to being hacked, maybe I have no protection, please advise me on this.
vickibiddle@yahoo.com.au

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Judith K. White
Brookline, US
Aug 04, 2013 11:35 am EDT

After a year's free trial, I paid - at a reasonable price - for a year's worth of anti-virus AVAST service. I was provided an order reference number, a receipt, download instructions and assurance that the download had gone through. Nevertheless I continued for the next six weeks to receive irritatingly intrusive visual pop-ups accompanied by VOICE telling me I needed to renew. I thought they would eventually disappear. When the warnings became more time sensitive - "Your AVAST becomes inactive in one week." I called them and was referred to a technician. "Mike" told me the problem was in my computer, that the download actually never had worked. Furthermore, my computer was in such bad shape that my personal, local technician could not repair it. ONLY AN AVAST ENGINEER COULD REPAIR MY COMPUTER...at a cost of $169. "IF YOU DON"T REPAIR YOUR COMPUTER SOON, IT WILL DAMAGE NOT ONLY AVAST, BUT ALL YOUR PROGAMS. IT"S URGENT.
I said, "This sounds like a scam." Mike replied, "I'm not trying to sell you anything, but I'm telling you your entire computer system is in danger." I then called my local trusted computer tech guy who re-downloaded the AVAST software. I got an email from AVAST saying all was good, that I just needed to register the product which I did.

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5:11 pm EDT
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Avast Software - refund

I have a debit that was taken out of my bank account without ever purchasing your software. How a company can take money from me without my permission raises the question, how did you get access to my account in the first place? Please refund my $99.99 immediately! Sincerely, Amanda evans

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2:54 pm EST
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Avast Software double charged my bank

I called on 01 / 24 / 2013 and ordered this, crap, of a service to clean up my hard drive and make my computer run faster, the girl who took the order, said, my credit card did not go through, this argument went on several minutes, then i said, o. K, i'll give you another credit card, this has been hell getting my money back i cancelled all dri* avast, what a pain in the ###

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Voh Haase
Gundy, AU
Aug 16, 2014 1:04 am EDT
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I had $35 taken from my bank account for something I didn't order.

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1:10 pm EST

Avast Software boy, this thing is quite the hog

Used AVAST in the past and liked it. But I recently downloaded their latest version to do my monthly deep scans. This time around it tried to install Google Drive (!) for some reason, which took forever and eventually failed. So after wasting ten minutes staring at the installation screen Avast finally installed. Did a deep scan, everything's fine. Then I checked the system resources and boy, this thing is quite the hog. Uninstalled it until I need it again.

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11:00 pm EST
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Avast Software refund

avast charge me twice the numbers are [protected] and [protected] i sent an e mail they said i cant get my money back its my money i want it put back into my account

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John Kisida
, US
Feb 25, 2017 2:31 am EST

Avast became theives they rook my payment, cant install, and Avast is asking for me to pay again. I am looking at my bank statment, I have proof I paid . so for the last 18 days I'm paying for software I did not get, and being ask to pay again, tried to contack them, it's waist of time . Sorry to say but vast has gone bad, they already destroyed one of my computers few years ago with Grim Fighter, it Crashed my PC . I anm out at least 500 USD due to this abuse

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John Kisida
, US
Feb 25, 2017 2:24 am EST

Avast is no longer good for there word, I paid, still do not have what I paid for, I am looking at my bank statment and was charged for sofeware that It wont allow, unlesss I pay again . Very upsetting

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12:21 pm EST
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Avast Software will not refund/no phone #

I have been trying for over two months now to reach somone at avast, i've had no luck. All numbers take you to a tech, so they say, then when asked to be put on customer support, they give you numbers that take you nowhere. They either do not exist or the # is out of order. I am so frustrated. I purched this online and recieved the key, however the product would not download, so I bought norton and i'm very pleased. I need help in bringing down this co who seems to think they can scam people with no circumstances. Please help me take this to the right place, so I can get my money returned, i'm 58, and on a fixed income, how can people do this with no regard to anyones fellings or financial situation. Help!

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CableRat
Sayre, US
Nov 27, 2012 9:37 pm EST

Sorry to hear this, however this is a lousy virus checker to begin with.You have been had!.i use Microsoft it's free and works.

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5:14 pm EDT
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Avast Software they lost my manuscript!

I was working on a manuscript, and highly sensitive because of the subject, for a book publication. I came back to the computer with a message from avast! Saying they had to shut down, and that anything of mine left open may have been lost. They enabled me to generate a report to microsoft, which I did, to report the error. Meanwhile, I have lost my manuscript, without a backup, because it was not scheduled—my error (I was in the middle of a change). I don't know if I can find a tech who can retrieve it from the hd in someway or not (And at what cost?). The thing is, I trusted avast! Then, I googled sites displeased with the service and found a slew of them. What seemed to have been a jewel is pebble in the mud for me. I cannot tell you the emotional pain I am going through right now, and the misery over the lost of this material. Please do what you can.
Sincerely
Gary strecker

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Update by Garyns
Oct 04, 2012 7:22 pm EDT

Well, a valuable piece of information enabled me to find the file. It will result in many more problems if done incorrectly--like deleting anything, or failing to restore original settings, but it worked. I was able to find the file as a 'hidden' file. I also learned that if a company is legitimate, as Avast! certainly is, that the file will be somewhere, whether in quarantine, or the delete bin, or just hidden, as mine was. So my great panic is over.
Another thing to learn: do not leave files open and walk away. If a scan occurs, it just might turn up missing, as mine did. Fortunately, it had a good outcome.

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wifi8827
, US
Oct 04, 2012 5:40 pm EDT
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first of all, get rid of Avast and use Microsoft Security Essentials instead, its free and works great.

secondly, here is a list of free data recovery programs that may help:

http://pcsupport.about.com/od/filerecovery/tp/free-file-recovery-programs.htm

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10:30 am EDT
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Avast Software disrespectful members.

This is driving me crazy! I registered to their forums to report some crashes, provided all the information. Uploaded some log files about the BSOD error message and provided useful information. I even provided the download link and some verification hash strings just to ensure that the person who downloads them can verify the file integrity if it hasn't been corrupted.

Then they told me to upload the files to an FTP server with every single step to that they could provide me, that is just plain insulting, and just stupid. I was clear enough that I'm not a computer newbie. I told them that they were wrong and there's no need for all the things. I would have been happy with only just a few words stating that just upload the error logs to this server. And after that I got bombarded by users who only just building their posts and only just to harass me. They just bash other people just for reporting some bugs to the developers and they tell you that you are wrong.

I saw that they posted on their forums some details about their beta version of their antivirus product with download links. And someone even posted in their beta topic a legit feature request. Even if wasn't grammatically correct it was a definitely was understandable. Then they started making fun of him, and telling him that his sentence doesn't make any sense. One user even told him what he has smoke. I told them that to be nice, there's no need for rude comments. The user was a new member of the forum. I posted some bugs about their AutoSandbox feature and suggested some stuff about it. They still bashed me, and told me that my posts are garbage and off-topic.

I did explained in detail what the problem is actually, I made valid point and talked about the whole feature. And then I got two warnings for literally nothing. I did helped some new users and they provided some tools, and I just told them that I don't like it, and there are other alternatives. I also told them that if they like them that's great, and I told them how I do the stuff manually without any tools.

Today I can't even post on the forum anymore. I got another warning. That's a total of three warnings, Check the screenshot below! Just for telling others to be respectful with other members and not to threat everybody as a stupid this is what I got. Shame on the corrupt moderators and all the haters there. I've seen far more better forums where you can at least do conversations like an intelligent human being and not like an animal. Moderators there abuse their powers without any reasons! I like their free antivirus products but after all these I think I might even switch to another product. And not just because they messed with we, but because I had enough of all the crappy members who just contradict other people for no reason, and they even defend themselves just because they have more than 10000 posts or even more, or just even a half of them. They only just care about their post counter and to make as many posts as possible. That doesn't matter if they post two or three word sentences, they just do it.

As I said their product is decent, but their community is just really bad! I mean baaad. I've seen here other complaints here, and this will definitely will be a nice addition to the complaints list, just because we can. I recommend if you have any problems with avast! just don't go to their forums, ask someone else because they are complete idiots. They treat you as a monkey, not matter if you are reporting stuff in detail and chit chatting about stuff. Shame on you guys! Respect for the friendly members there, but a big no no to the offensive and disrespectful members!

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Update by pissed_of_dude
Jun 17, 2012 11:28 am EDT

It was just a typo, I meant to say "air". Still there are more friendlier ways communicating to people and not fighting with them.

Update by pissed_of_dude
Jun 17, 2012 11:16 am EDT

Good bye! Go get some fresh aid Brenda*
Have a nice day!

Update by pissed_of_dude
Jun 17, 2012 10:43 am EDT

Brenda* I didn't moderated anything! Stop being a [censored]bag!

Update by pissed_of_dude
Jun 17, 2012 10:40 am EDT

So yeah! These guys think that they are Gods, with their power! They are just as the same person as me or other ones. They shine with their uber super hyper evangelist groupes, but some of them in reality are just worthless. Giving detailed information about software issues are worth more then just stating that it is just broken! Feedback as a developer is always welcome, but there's no point of sending them if rude members get in your way!

Screw your support guys! And thanks for wasting my time, when I could have been doing something else useful! They give crap about your opinion! Big Thumbs down!

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Avast Software been charged twice

Refund may 20th payment. For our antivirus. After I had done it, you had a message on computer saying that it had not been done, for two days it came up saying we would not have cover.. We redid it on may 23rd. Now you have charged us twice, and would like a refund for 29.99. It says we can get fefund for 30 days.

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samuncle2222
, US
Apr 12, 2017 9:17 am EDT
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Card has been charged twice. No Help from avast. Confused whether to use service or not. feel not secured.

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Lélia Orvalho
, PT
Jan 16, 2013 7:34 pm EST
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It happened the same to me, on the 28.12.2012
I paid 19, 99 € for an Upgrade ... and nothing Don't have the anti-virus, no confirmation, nothing.
Exactly the same ...
It's a fraud from somebody

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Avast Software charge twice

I was charge twice for orders #[protected] on 12/30 2011 for the amount of $34.99 and on 01/11/2012 the amount of $39.99 at the same company (Dri*avast software orderfind.com) on my credit card, my name is regine maistri my email sdress [protected]@aol.com please remit thank-you r maistri

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linda klinzman
Columbus, US
Mar 24, 2014 10:11 am EDT

I ORDERED A SECURITY FOR MY COMPUTER AND PAID WITH CREDIT CARD AND THEY SAY MY SECURITY HAS EXPIRED

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voltic2
, GH
Apr 02, 2012 9:01 am EDT
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to me i think they are just using us...my goods got lost too...can we be friends?astonishn@yahoo.com..a business personel in Ghana...

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Avast Software billed 3x on debit card

I had avast on my computer and it indicated my subscription was due to be renewed. I attempted to renew it but had trouble getting confirmation of renewal. Different windows kept opening up, so I went to another software co. Whose website was easier to follow. I would like to cancel avast and get my 3 charges on my debit. Card removed. The dates are 2/14 3/12 and 3/9 my name is lynne f drost

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Avast Software scam

I always had the free version of Avast Antivirus. I decided to upgrade to a discounted yearly subscription they advertised. The setup file I paid for will not work, nor will the free version. I called the number they gave for troubleshooting and they logged in remotely to my computer and started going through everything wrong with my computer (totally unrelated to Avast, as he kept pointing out). I asked, well how do I get Avast to work, and he said it's impossible on my computer since there are too many startup files, too many junk files, etc. Then he proceeded to sell me a subscription to a computer technician (totally unrelated to Avast, he pointed out again). I said I'm not going to buy anything and he hangs up on me. He quickly deletes the list of things I had to do to help my computer's health. TOTAL SCAM!

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Avast Software no techsupport

The issue is that when I upgraded from the free antivirus to the avast security software it would not work. So I called the help line and talked with i
Yogi (Avast tech support group in india).In the background was a bunch of people (Kids, pots and pans, laughter etc. ). I reached the iyogi group after 3 calls waiting on hold for more that 20 minutes each time. Well, to summarize the service tech said that I needed to purchase a I year subscription which covered all type of support for avast and other software and that the reason why my computer needed this help is that I had too many problem on my computer. I do not know why I listened, but I did and man was that a mistake. After getting in tough with the tech group he was complaining that he could not do any thing because my computer was freezing up (My original problem) and that he could get me a good deal on a toshiba l755 and windows 7. Wow, in other words spend more many on what is suppose to be a free service. I was pissed! I did my own research and figure out what was the problem and fixed all my issues without any support from iyogi and/or avast. I am not going to ask for a full refund from iyogi ($169.99). I was definitely fooled and I hope you will not be. Ref: iyogi case id - [protected]
And iyogi case id - [protected]. My big question is how does avast think this is tech support when they are doing nothing but selling there product under the disguise of helping the avast software run properly. I am sure my attempt to get a refund from iyogi will not be easy.

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