license cancelled early
I was issued a 3 year license in february 2013 from avast internet security for which I paid $84.00. On march 4 2015 my license was banned. I called support and was told that my license had expired. The avast license clearly stated an expiration date of february 2016. It was not only on the license itself it was clearly stated on their internet security program that I was running. I offered to send a copy of the license to avast and they refused to even look at my license. Their response was that I should pay the renewal fee insisting that the license was expired. I actually called three times and could not get one agent to look at my license. It was unbelievable to me that they would not even look at a license that was issued by their company. I have now had to pay to attain another internet security software program for my computer and lost a year that I paid for from avast. Beware of doing business with this company.
their free anti-virus wasn't for free at all
I recently had problems with my PC. I contacted the company Nexway and Avast. The rep told me that they could clean everything and provide free version of the antivirus. I agreed, but after I checked my account, it turned out that they took $78 from. After couple of days, they again charged me for the same sum. Scam, so be aware. Please, if someone here had the same experience, can you help to return money back?
double charge
On 10/10/2014, I was offered a discount on avast internet security software. I bought it for about $21.75. On 10/13/2014, I was re-billed for the same security set for about $42.75.
When I first bought avast software a year ago, I opted out of the auto billing program, but somewhere through the year, between avast installing a new update, and me reinstalling avast on a new hard drive, the auto billing must have reset itself.
You would think that once you opted out of the auto billing, that this would be noted in their main purchasing department, so that no-matter what you do when re-installing, or any new update to the program itself, you would not be auto charged. Rather than taking auto billing off, its better to catch you off guard and scam you.
There are no telephone numbers to call, but only support tickets to fill-out. Supposedly, they reply within 24hr. To let you know that they are working on it. However; they did not respond to any of my tickets with a simple reply to let me know that they would be working on the refund-i was left in the dark. I submitted four tickets about 24hrs. Apart.
I finally went to my local bank, where I purchased the card, and filed a dispute with avast. The claim is still in dispute. The bank appears to be on my side. Will find out more in the future about this claim.
There is more information about this case in avast forums, in general post, under "billings", under my forum name, not-my-fault! Please check it out before you make a decision on purchasing software from avast.
Thanks for your time.
Dan
The complaint has been investigated and resolved to the customer’s satisfaction.
On Friday morning 18 September 2015 I receive a WARNING popup window on my PC that looked like an official Avast logo in appearance. The notification indicated that my "Avast Internet Security was STOPPED. WEB AND FIREWALL SHIELD- DISABLED, BANK TRANSACTIONS-UNSECURE, VIRUS DEFINIT8IONS- OUTDATED. Activate NEW to stay protected.Unfortunately your 30 day trial is over and you are no longer protected. We recommend that you update your protection immediately to stay protected." The AVAST icon on my toolbar tray had a red "X" on it, I tried to run some of the scans and other functions but none would work. I clicked on the AVAST Icon on my desktop and the Warning displayed again. i contacted AVAST via telephone, don't recall the number, talked to someone with a India, Pakistani, region accent, they transfered me to a tech who said they would fix my problem. From all indications i couldn't fine out for sure what was going on or what had happened. Thinking that i was speaking with a legitimate licensed technical representative of AVAST I allowed them to "fix" the problem. So they logged on deleted a bunch of files, showed me a list of errors and warnings with this log usually has anyway, and most are not problems anyway. Couple of hours later they say it's fixed and bill me $125.00 for Avast Network Security, $75.00 for 5 years support on any PC problem I have in the future, $45.00 for the Tech services, $10.00 tax. About $255.00. I protested the necessity for Avast and their technical support needing to perform all these fixes, that if their AVAST product had been hacked that they had some serious issues if they, a security provider couldn't even protect their own stuff they weren't worth using an Internet Security provider. I asked how this could happen and how I got hacked if their Avast had such great protection. i was told by the tech that there are thousands of hacks, malware, viruses and they aren't able to protect me from all of them if they don't know about them.
I told him I thought it was pretty poor that they couldn't even protect their own product that appears to have been hacked, shutdown my protection and i had to get them to fix the problem at a charge. Tech repeated that they are a licensed provider of AVAST products and others and that my computer was repaired. i was really suspicious and angry. I have some receipts from them that look legitimate. I called the number they gave me [protected], three times with no answer, and no recording to leave a message, the forth time I called i talked to someone and I told them I just wanted make sure this was a legitimate number. This is the number of Customer First Consult, or COGITO Technologies. I also wrote down some session numbers, don't know what they mean [protected], [protected], and a India phone number [protected](?) I called my bank and told the bank that i thought this was a scam, canceled my credit cards, filed a claim, my payment was still in a pending status, so hopefully it hadn't paid these scammers yet. I got to thinking, I had earlier this year purchased a 2 year AVAST INTERNET SECURITY back in May 2015 for $49.00. I checked my records, sure enough i had a receipt for that. So my suspicions were raised even more. i looked at the email, it had an activate button on it. I took a chance and clicked on it. The license key was accepted and the AVAST Internet Security that i had paid $49.00 for in May 2015 activated and everything seems to be ok. There is a scam being perpetrated by the 3rd party vendors AVAST has contracted and licensed to provide tech support for their product. I don't know who they all are, more than one I'm sure. These 3rd party vendors call, or cause some sort of warning to be displayed on your PC, causing you to think the AVAST Internet Security has been turned off and needs to be fixed, take
control of your system run free maleware/virus scans, cleanup some directory stuff, and maybe load AVAST INTERNET SECURITY on your system and bill you a few hundred dollars. i already had AVAST INTERNET Security on my PC, I guess i had just never activated it. The vendor COGITO TECHNOLOGIES loaded it again and billed me $175.00 for a product I had already purchased month before, plus extended support, labor and tax. I believe these 3rd party vendors are legitimate and have the licenses from AVAST to work on the product, but they are using/causing false information to bilk consumers out of their money. Don't know what to advise you to do about this but be very careful dealing with any AVAST tech support. I'm going to report this to the FTC and FBI Cyber Crime division.
I have a charge of $56.00 on my credit card unauthorized.I did not order this protection...
Some one used my bank account and name and address
paid, not delivered, no response from avast
Many complaints starting with:
1. I paid (Online) but never received the product (I am still running the free version which is due to expire).
2. I was charged at the advertised $dollar price but in gbp sterling so I was over-charged.
I had an additional surcharge for making an online purchase.
3. Despite repeated attempts to notify avast I have yet to receive a reply (I have received one automated acknowledgement of one complaint.
> I have many screen-shots depicting what has happened.
> I want to know how to force a refund as they are obviously not interested in helping me.
> I want to know why they are allowed to operate given I am one of countless victims.
They are surely fraudsters and all pc magazines and suchlike should warn the public not to use them - how can this be done?
> is there a recommended competent and honest anti-spyware product out there on the internet which I can try-before-i-buy?
I though fraud was illegal in the usa. Apparently not.
>>>>i attach a few screenprints, I have many
I had a similar experience - paid credit card dri*avast sodtwareorder.comn $32. My avast software still claims it will expire in 28 days! They will not refund my money because they claim they never received a payment.
Avast support claims I was scammed!
I should go back to my bank. Personally I don't want anything to do with Avast ever again!
Louise Cardon
weeziecard@gmail.com
unauthorised money being taken from my credit card
My ex partner got anti virus protection, last year, and it was paid by myself, with my credit card for 1 year only.
Now on my credit card statement, I notice...
Visa-dri*avast software, have taken $34.99 on 17/9/2014.
Orderfind. Comau#0127360 (Ref.[protected]).
Please refund my money, as this transaction was not authorised,
My ex partner and I are no longer together, he never had my credit card details, , , , , so he has not done this.
My email is [protected]@westnet.com. Au
Thank you
Kerry matthews
license invalid or banned
Do not buy avast. Once you pay, they do not help you or care about your problems. All they want to do is get into your computer. The tech support on the phone and via email are rude and incompetent. I will never buy or recommend their product again. It is a waste of money. They will also automatically sign you up for auto - renewal. I cancelled my credit card so they couldn't auto - renew when the time comes. Do not trust them. They do not know what they are doing. Oh, and it takes days for you to even hear from tech support if you email, then they will just reply with something that doesn't make any sense or have anything to do with your issue. If you call all they say is i need access to your computer. Just read all of the complaints about them and that should give you enough information to buy / use a different company's product.
The complaint has been investigated and resolved to the customer’s satisfaction.
On March 31 2013 I bought online a new Antivirus Avast disk. After 30 days it quit working and stated I needed to buy a new one. What do I do to correct this problem?
I have not received my credit that was to have already cleared through. The charge was done on the 7th of February.My case # is: [protected]
My Order #was: [protected]
The RA# is: XUQ816017
Please make sure my refund is processed.
Avast free antivirus blocked my system and neutralized my net connrections. I'm deeply disappointed!
on 25th feb 2011 I paid for the Avast antivirus yearly contract but the antivirus on my computer has expired
I paid via interenet to Dri Www Avast Com Element5 Info with a credit card
could you check and let me know what happened to the paiment?
thank you
alessandro quagliolo
I downloaded the software and there was a problem with the instillation.
4 days of calling an emailing to tech support only got me the same download
email send again. It did not help.
Tech support hell.
my e-mail address is wdrelr@bellsouth.net, I bought the update as you can see on 5/9/10, NOW YOU ARE SAYING I NEED TO BUY AGAIN.
PLEASE CORRECT THANKS
05/09/2010 DRI*WWW.AVAST.COM [protected] element5.info MN $29.97
I have been charged $39.95 twice for the same service, cleaning up error on a computer, but the computer has not been cleaned up, and I continue to receive a "pop-up" on my computer screen telling me to subcribe to this computer error service.
I agree with the comments about Avast total support.
If you call and ask for help the tactics are used to frighten you into purchasing an expensive support contract. The type of tactic used is described in this article http://www.sitepronews.com/2015/03/13/bogus-tech-support-companies-targeted-ftc/
a quote from the article::
"The salesperson would then launch into a scripted sales pitch while showing images of standard Windows screens (such as the Windows Event Viewer), citing them as proof that the computer is significantly damaged. After convincing the caller that their computer is in dire shape, the salesperson would proceed to pitch them security software " (in this case, to pitch the expensive Total Support contract)
As described in the article, in my situation I was shown an event log that showed a failure of a windows update and told my computer security was SEVERELY COMPROMISED, ...and that I needed to purchase the expensive contract. Well, later I looked at the windows update log and saw that all the failures pointed to on the event log had all successfully installed a day or so later (way before my first contact with avast support)
The FTC needs to investigate the tactics used by AVAST Total support to frighten callers into expensive contracts.
I am very disappointed with Avast. I cannot continue to use the services of a company that uses this type of deceptive technique to scare people into purchasing support contracts.
I have purchased Avast Internet Security about 4 months ago. In addition I have also paid for a full year of Avast Total Support, for my "peace of mind" . Instead of premium service, I had the worst nightmare possible. The technicians have been rude and incompetent. From one Monday to a Friday on the same week, I have called them 13 times for different issues with the software. The remote sessions lasted between 1.5 hours to 8 hours each and as a result the issues either persisted or had new ones. Their rudeness left me discouraged and my privacy exposed, I have heard them laughing on the phone many times. At a point during a call, one one the representatives in Masachussets, named Mario, just got so rude and ended abruptly ou session, living all progremms and tools behind for me to figure out what to do. Another "playfull" technician, denied his name was "Alejandro" during a remote AND telephone connection...I have experienced a sense of being raped without being able to call for help. Seriously!...I couldn't even believe their answers, they were opening very personal files on my computer and passing them from one representative, in a link, to the next technician, and then to ALL OF THEM, but denying access to myself... At a point I started to take screenshots and the technician freaking out, made my screen turn black leaving me unable to restart my windows, not even on safe mode. Is this what I paid for? Is anyone reading this? I have been contacted yesterday by Total Support after a month from the related events, they just agreed with me on everything I said and apologize. I asked for a refund and it was denied. Instead, they offered another remote session. I did not get the joke, Michael. Or however your name is. I want Justice, HELP PLEASE!
I purchased this product...will not connect to download. Want my money back
money taken from bank
On 10/7/14, I had $59.99 taken from my bank by nexwaysoftware.com which is you without authority from me. The number on the transaction which is on my statement is: [protected] [protected]. I am really pissed off because that means that you have taken money from me without permission. I was happy with avast until now! I actually sought you out as a friend as told mde how good your product was but now I don't plan on buying another product from you again. You can contact me on either my home on: 02) [protected]
Or my mobile on [protected]. Or my email on: [protected]@gmail.com.
Thank you jennifer hanson
The complaint has been investigated and resolved to the customer’s satisfaction.
On the 12.08.2017 at 2 pm local time, I tried to purchase Avast Antivirus valid for two years for one computer. the promo price on which I was supposed to purchase the product is 24, 99 Euro but I was charged 54, 99 Euro from my account which is in the local currency 18, 686.97 Naira. the product was not delivered. I bought another Antivirus Pro for one Pc valid for one year. I would like to be refunded. thanks.
I am writing to tell you about a possible scam. I received notification of a promotion on avast antivirus from a popup on the free version I was using stating that for 29pln I would be upgraded to the pro version for 1 year. The payment of 29pln was deducted from my account on the 28-jan-2017 ref no. [protected]. I have not yet received payment conformation, codes, links or any other information regarding avast antivirus. Please help me to resolve this matter.
Kind regards,
Teresa listkowska
charge twice for renewal
On July 1 I begin to renew my subscription to Avast. I check the one year for $39.99 and completed the form. However, I did not select the activation code. I did not want the one year. Thinking this one year subscription did not go through, on the 2nd of July I order a two year subscription. This two year subscription was for $49.99 and I completed the activation code. I want Avast to immediately to credit back to my credit card $39.99. I enjoy Avast and plan to purchase the grime fighter. I will file a complaint with my credit card company if Avast does not correct this charge.
will not refund
Bought avast premier total security plus VIP tech support .Because of slow start up time w/windows 7.Bought this service on the 20th of feb, 2014.On the 5th of march 2014 found it was all canceled because subsription had expired?.Called and asked for refund and was given total run around.Filed complaint with Bank and they will try to arrange refund.In the beginning computer would take appx, 10 min to boot now it takes 45.STAY away from this ripoff house.program is also junk.Will file complaint with better business here in tucson.Bunch of crooks
The complaint has been investigated and resolved to the customer’s satisfaction.
I, too, ordered Avast. It was offered with a 30 refund. It didn't function after installation, so I cancelled the order on the same day. After many emails, Avast still refuses to offer a refund. I actually filed a dispute through PayPal, but then Avast said they would process the refund if I closed the dispute. I did so, but they still will not refund the purchase price. PayPal will not re-open a dispute after it was closed. I am certain that Avast must have know this when they asked me to close the dispute. That protected them. I would caution anyone planning on dealing with Avast to research the complaints on the internet before making a decision.
billing
I have been using Avast secure line for months. I have an automatic renewal. I have been trying to contact them for a week. It says my e-mail doesn't exist. I tried to set up a new account and did not receive an e-mail confirming the new account. Finally I get a response to a new e-mail address that they received my request. The e-mail was sent to a new account. They didn't acknowledge it was a new account. They have my regular e-mail address listed in the new mail The letter says they will get back to me shortly. That was yesterday. Today I get an e-mail saying they charged me for my Avast secure line. The e-mail today was sent to the address they say doesn't exist.
I've been trying to cancel because my computer is broken. Now I need my money back.
I received a bill for the same product for two different dates. One was correct: DRI*Avast Software placed on 7/07 at $39.99.
The bill registered for 7/04 for $19.99 was incorrect.
Experiencing similar problem. Won't let me cancel auto renewal. When get to manage subscription it takes me to another log in WHY! I am already logged in. Then when i try to log in it says now invalid email? Sent ticket and was told to reinsert license and my product should work now. Did they even read the ticket. Called and talked to technical support who were not helpful and said I needed to submit another ticket. Called to customer service and explained my problem and they said they do nothing with billing and its not there department. Explain tried website and not getting resolved and he said pretty much not my problem. WOW! Report to better bureau and call your credit card and just block them. Horrible company.
I received my expiry alert antivirus protection.
The subscription was charged promptly on my credit card.
It is very serious that it can not contact the company by any means.
Must report as scam?
Will they continue to charge on my card? Should i report the company website as unsafe to buy?
I was charged twice
I purchase an anti virus at Avast that cost 29.99 USD on the 7th of November, I just received my statement of acount and it shows that my account has been debited twice which result to a total of 58.98 Dollars. I would like you to explain why it did happen and if it is a mistake of Avast, to do the nessecary to repair it the soonest possible.
Awaiting for a reply
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased tech support for companies antivirus for 179.99 due to download prob. granted remote access crashed my computer than advised that there would be no refund as they do not guarantee repairs
double/triple billing
Avast's add-on for Chrome locked up my computer so I called for support on my paid subscription to Avast. They could not help over the phone, so put me in an online chat for a charge of $109 to which I agreed. They double-billed my credit card and want written document to refund. No documentation, because it was done over the phone. No phone number for billing issues. Called technical support again and the guy told me he could refund my $239 if I paid $179 for a year-long support. Okay. Now I have $419.97 charged to my card by Avast for a problem that they originally created.
The complaint has been investigated and resolved to the customer’s satisfaction.
security
Myself roop I use avast antivirus that downloding free from hippo.com
I faces always internet security problem. Whan I use internet it alwayas shows a message :this is eaisly read by third party"
Now what can I do...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, I paid $39.99 to Avast Nexway for internet security. In the past I have used Avast as my internet security. On the bottom right hand corner where the hidden icon button is, there is a red cross on my avast internet security and it says I am unprotected. Is Avast Nexway part of your company or have I been scammed. I have lost all my emails from 2015 due to being hacked, maybe I have no protection, please advise me on this.
vickibiddle@yahoo.com.au
After a year's free trial, I paid - at a reasonable price - for a year's worth of anti-virus AVAST service. I was provided an order reference number, a receipt, download instructions and assurance that the download had gone through. Nevertheless I continued for the next six weeks to receive irritatingly intrusive visual pop-ups accompanied by VOICE telling me I needed to renew. I thought they would eventually disappear. When the warnings became more time sensitive - "Your AVAST becomes inactive in one week." I called them and was referred to a technician. "Mike" told me the problem was in my computer, that the download actually never had worked. Furthermore, my computer was in such bad shape that my personal, local technician could not repair it. ONLY AN AVAST ENGINEER COULD REPAIR MY COMPUTER...at a cost of $169. "IF YOU DON"T REPAIR YOUR COMPUTER SOON, IT WILL DAMAGE NOT ONLY AVAST, BUT ALL YOUR PROGAMS. IT"S URGENT.
I said, "This sounds like a scam." Mike replied, "I'm not trying to sell you anything, but I'm telling you your entire computer system is in danger." I then called my local trusted computer tech guy who re-downloaded the AVAST software. I got an email from AVAST saying all was good, that I just needed to register the product which I did.
refund
I have a debit that was taken out of my bank account without ever purchasing your software. How a company can take money from me without my permission raises the question, how did you get access to my account in the first place? Please refund my $99.99 immediately!
Sincerely,
Amanda evans
I don't even kow how they could take money from my checking acct in the first place, I never purchased their prodcuts! I am infuriated by this! From what I've read it is going to be a battle to get my money back. I feel violated of my privacy and am concerned with identity theft at this point.
I just have a debit of R339 on my bank acc of you ehat ever soft ware, I dont have such software or have not purchase a thing pls refund my money back.
I also would lkie to know jow did you get acess on my acc?
I just found a charge on our discover card that we haven't even used in at least two or more years from this acast thing we haven't even heard of! we don't know anything about, and we don't want it! and what's more disturbing is they never had our permission to put any kind of charge on our account, and we want to know how the hell they got our account number! i put a account fraud hold on our account immediately! we haven't even used the damned thing ourselves in a minimum of two years! i'm infuriated! i want this charge removed immediately! who do these people think they are? making unauthorized charges on people's credit cards? we are on a fixed income and can't afford this kind of bs!
Their Customer Service phone is bogus. I called Tech Help. After I had answered their screening questions, they put me on hold and then dropped my call. I talked to their chatbot. It was clearly Artificial, but lacking in Intelligence. After several go-arounds with their hollow man, I told them I would report them for fraud. The charge that had appeared on my PayPal account at 3 am that morning disappeared (just gone) as I was trying to report it to the PayPal fraud squad. ? ? ? !
Looks like we don't have an account with you guys but why did yous deduct from my credit card, I want my money back now you guys take it so how does my whanau survive without food to buy. This is too much money you guys taking from my account.
amount taken out with knowing the amount of 109.99 this needs to be refunded if it doesn't happen we will be notifying my solicitor and also the police as we are not happy with this
cheers Allen
Amount of $109.99 was deducted without knowing about so this needs to be refunded as soon as possible if it isn't it will forward to my solicitor and to the police you have my card details
hope to see it back fairly quick
cheers Allen
YOU NEED TO REFUND MY ZAR 399.00 BACK TO MY FNB BANK ACCOUNT IMMEDIATELY THE TRANSACTION ID# IS LFK80C64J5 I DID NOT AUTHORIZE THIS TRANSACTION NOR WOULD I GIVE YOU AUTHORIZATION MY PHONE NUMBER IS +27 [protected] YOU HAVE 24 HOURS TO DO THIS AND THEN I WILL CONTACT MY ATTORNEY AND FILE A CLASS ACTION LAWSUIT FOR FRAUD AND NOTIFY MY BANK TO ALSO GO AFTER YOU FOR FRAUD! AND MAKING TRANSACTIONS ON OTHER PEOPLES ACCOUNT'S AS WELL.. THAT NEVER GAVE/GIVEN YOU AUTHORIZATION TO DO SO. BECAUSE I SEE HERE THIS HAPPENS ALL THE TIME! AND I ALSO LIKE HOW YOUR PHONE RINGS 1 TIME THEN GOES RIGHT TO A BUSY SINGNAL!
Aletta Van Niekerk
alettavanniekerk@yahoo.com
Hi my Name is george M. did you get your money Back from these thieves, they did me the same way.
YOU NEED TO REFUND MY $49.68 BACK TO MY AMERICAN EXPRESS BANK ACCOUNT IMMEDIATELY THE TRANSACTION ID# IS LFK80C64J5 I DID NOT AUTHORIZE THIS TRANSACTION NOR WOULD I GIVE YOU AUTHORIZATION MY PHONE NUMBEDR IS [protected] YOU HAVE 24 HOURS TO DO THIS AND THEN I WILL CONTACT MY ATTORNEY AND FILE A CLASS ACTION LAWSUIT FOR FRAUD AND NOTIFY MY BANK TO ALSO GO AFTER YOU FOR FRAUD! AND MAKING TRANSACTIONS ON OTHER PEOPLES ACCOUNT'S AS WELL.. THAT NEVER GAVE/GIVEN YOU AUTHORIZATION TO DO SO. BECAUSE I SEE HERE THIS HAPPENS ALL THE TIME! AND I ALSO LIKE HOW YOUR PHONE RINGS 1 TIME THEN GOES RIGHT TO A BUSY SINGNAL!
I have cancelled my yearly payment to Avast several time through PayPal. The account has been reinstated without my knowledge or permission . I have been billed for £44.99. I Haven't used Avast for at least two years. I have not activated the software as I don't have any use for Avast and do not use it. The account has once again been cancelled and the cancellation recorded.
I would therefore request a full refund of £44.99.
I never got your software. You sill took 64.71 from my account, please refund the money
back into my account.
Carole Hagen
double charged my bank
I called on 01 / 24 / 2013 and ordered this, crap, of a service to clean up my hard drive and make my computer run faster, the girl who took the order, said, my credit card did not go through, this argument went on several minutes, then i said, o. K, i'll give you another credit card, this has been hell getting my money back i cancelled all dri* avast, what a pain in the ###
I had $35 taken from my bank account for something I didn't order.
boy, this thing is quite the hog
Used AVAST in the past and liked it. But I recently downloaded their latest version to do my monthly deep scans. This time around it tried to install Google Drive (!) for some reason, which took forever and eventually failed. So after wasting ten minutes staring at the installation screen Avast finally installed. Did a deep scan, everything's fine. Then I checked the system resources and boy, this thing is quite the hog. Uninstalled it until I need it again.
refund
avast charge me twice the numbers are [protected] and [protected] i sent an e mail they said i cant get my money back its my money i want it put back into my account
The complaint has been investigated and resolved to the customer’s satisfaction.
Avast became theives they rook my payment, cant install, and Avast is asking for me to pay again. I am looking at my bank statment, I have proof I paid . so for the last 18 days I'm paying for software I did not get, and being ask to pay again, tried to contack them, it's waist of time . Sorry to say but vast has gone bad, they already destroyed one of my computers few years ago with Grim Fighter, it Crashed my PC . I anm out at least 500 USD due to this abuse
Avast is no longer good for there word, I paid, still do not have what I paid for, I am looking at my bank statment and was charged for sofeware that It wont allow, unlesss I pay again . Very upsetting
will not refund/no phone #
I have been trying for over two months now to reach somone at avast, i've had no luck. All numbers take you to a tech, so they say, then when asked to be put on customer support, they give you numbers that take you nowhere. They either do not exist or the # is out of order. I am so frustrated. I purched this online and recieved the key, however the product...
Read full complaint and 1 commentthey lost my manuscript!
I was working on a manuscript, and highly sensitive because of the subject, for a book publication. I came back to the computer with a message from avast! Saying they had to shut down, and that anything of mine left open may have been lost. They enabled me to generate a report to microsoft, which I did, to report the error. Meanwhile, I have lost my manuscript, without a backup, because it was not scheduled—my error (I was in the middle of a change). I don't know if I can find a tech who can retrieve it from the hd in someway or not (And at what cost?). The thing is, I trusted avast! Then, I googled sites displeased with the service and found a slew of them. What seemed to have been a jewel is pebble in the mud for me. I cannot tell you the emotional pain I am going through right now, and the misery over the lost of this material. Please do what you can.
Sincerely
Gary strecker
Well, a valuable piece of information enabled me to find the file. It will result in many more problems if done incorrectly--like deleting anything, or failing to restore original settings, but it worked. I was able to find the file as a 'hidden' file. I also learned that if a company is legitimate, as Avast! certainly is, that the file will be somewhere, whether in quarantine, or the delete bin, or just hidden, as mine was. So my great panic is over.
Another thing to learn: do not leave files open and walk away. If a scan occurs, it just might turn up missing, as mine did. Fortunately, it had a good outcome.
The complaint has been investigated and resolved to the customer’s satisfaction.
first of all, get rid of Avast and use Microsoft Security Essentials instead, its free and works great.
secondly, here is a list of free data recovery programs that may help:
http://pcsupport.about.com/od/filerecovery/tp/free-file-recovery-programs.htm
disrespectful members.
This is driving me crazy! I registered to their forums to report some crashes, provided all the information. Uploaded some log files about the BSOD error message and provided useful information. I even provided the download link and some verification hash strings just to ensure that the person who downloads them can verify the file integrity if it hasn't been corrupted.
Then they told me to upload the files to an FTP server with every single step to that they could provide me, that is just plain insulting, and just stupid. I was clear enough that I'm not a computer newbie. I told them that they were wrong and there's no need for all the things. I would have been happy with only just a few words stating that just upload the error logs to this server. And after that I got bombarded by users who only just building their posts and only just to harass me. They just bash other people just for reporting some bugs to the developers and they tell you that you are wrong.
I saw that they posted on their forums some details about their beta version of their antivirus product with download links. And someone even posted in their beta topic a legit feature request. Even if wasn't grammatically correct it was a definitely was understandable. Then they started making fun of him, and telling him that his sentence doesn't make any sense. One user even told him what he has smoke. I told them that to be nice, there's no need for rude comments. The user was a new member of the forum. I posted some bugs about their AutoSandbox feature and suggested some stuff about it. They still bashed me, and told me that my posts are garbage and off-topic.
I did explained in detail what the problem is actually, I made valid point and talked about the whole feature. And then I got two warnings for literally nothing. I did helped some new users and they provided some tools, and I just told them that I don't like it, and there are other alternatives. I also told them that if they like them that's great, and I told them how I do the stuff manually without any tools.
Today I can't even post on the forum anymore. I got another warning. That's a total of three warnings, Check the screenshot below! Just for telling others to be respectful with other members and not to threat everybody as a stupid this is what I got. Shame on the corrupt moderators and all the haters there. I've seen far more better forums where you can at least do conversations like an intelligent human being and not like an animal. Moderators there abuse their powers without any reasons! I like their free antivirus products but after all these I think I might even switch to another product. And not just because they messed with we, but because I had enough of all the crappy members who just contradict other people for no reason, and they even defend themselves just because they have more than 10000 posts or even more, or just even a half of them. They only just care about their post counter and to make as many posts as possible. That doesn't matter if they post two or three word sentences, they just do it.
As I said their product is decent, but their community is just really bad! I mean baaad. I've seen here other complaints here, and this will definitely will be a nice addition to the complaints list, just because we can. I recommend if you have any problems with avast! just don't go to their forums, ask someone else because they are complete idiots. They treat you as a monkey, not matter if you are reporting stuff in detail and chit chatting about stuff. Shame on you guys! Respect for the friendly members there, but a big no no to the offensive and disrespectful members!
It was just a typo, I meant to say "air". Still there are more friendlier ways communicating to people and not fighting with them.
Good bye! Go get some fresh aid Brenda*
Have a nice day!
Brenda* I didn't moderated anything! Stop being a [censored]bag!
So yeah! These guys think that they are Gods, with their power! They are just as the same person as me or other ones. They shine with their uber super hyper evangelist groupes, but some of them in reality are just worthless. Giving detailed information about software issues are worth more then just stating that it is just broken! Feedback as a developer is always welcome, but there's no point of sending them if rude members get in your way!
Screw your support guys! And thanks for wasting my time, when I could have been doing something else useful! They give crap about your opinion! Big Thumbs down!
The complaint has been investigated and resolved to the customer’s satisfaction.
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