Avast Software – Page 14

Card has been charged twice. No Help from avast. Confused whether to use service or not. feel not secured.

It happened the same to me, on the 28.12.2012
I paid 19, 99 € for an Upgrade ... and nothing Don't have the anti-virus, no confirmation, nothing.
Exactly the same ...
It's a fraud from somebody

I ORDERED A SECURITY FOR MY COMPUTER AND PAID WITH CREDIT CARD AND THEY SAY MY SECURITY HAS EXPIRED

to me i think they are just using us...my goods got lost too...can we be friends?astonishn@yahoo.com..a business personel in Ghana...

Hi,
I bought avast antivirus professional 8 and its license key for 1 year via internet credit card transaction.there was a problem when I inserted license key. I am continuously contacting them via email to their tech support team, sales team, business team.
Please help in getting refunded same or atleast ask them to contact me so that if it is small issue then they can check and resolve it.

I bought AVAST last July, and picked up so many debilitating viruses since then that I just had to have my computer "deep-cleaned" to the tune of $200. I wanted to send AVAST the bill; but instead just called to get my money back (still under warranty). The technician tried to sell me more software! He directed me to a website (me getting angry now) where I could request money-back.

The website is prohibitive of personal communication. Still, I somehow wormed my way in to sending my simple request for my money back. Instead, I was sent instructions on how to re-install AVAST.

I will now post this warning on every possible consumer advocacy website I can find, as well as report AVAST to the Better Business Bureau. I warned them I would do this. They don't care.

I have been trying with no success, on my part, to reach someone from Avast. Every time I call one of many numbers I get the same responce. "We are just the tech support", and then when asking for cust support, I always recieve a number that is either disconnected, or not even a number that exist! This is frustrating, I ordered the product through the online store, however, I cannot reach any live person other than a tech. I never downloaded the product, and never attempted to use said product. I demand a refund from avast and will do whatever it takes to prove they are scamming people. Once they have you, your there's. Say good bye to your money. I need help. The Product # that I recieved is ( order # [protected] ) Please help a 58 year old man, back in college to get back part of a scrambeled life from 2008. We have no way of defending ourselves, unless we just do not buy anything online! Once again, Please help, this is so wrong in so many ways, it's disturbing. Mr Edward Deveau

On a prélevé 29, 99 sur ma carte de crédit MasterCard sans que j'aie commandé quoi que ce soit. C'est une erreur très grave et j'exige un remboursement immédiat. Je crois comprendre que je ne pourrai plus faire confiance à l'anti-virus AVAST. D'autant plus qu'après avoir effectué le prélèvement, on me signale que je devrais acheter l'anti-virus pour lequel ce montant a été payé.
De toute évidence il s'agit d'une arnaque.

Merci

I was charged £14.99 on March 7th for AVAST antivirus software. I do not recall ordering it. What I can say is that my WIN 10 went completely at that time. I managed to get it back, but the AVAST software is no longer there. GREAT I did not want it anyhow. I can only think that it caused the problem with my PC. A refund would be most welcome BUT please do not attempt to charge a renewal next year.

I keep trying to download a recently updated game from steam but every time I try it is instantly classified as having a fake trojan virus and upon that I cant even file a false security claim because most important options are greyed out

Do not go near this site, just a quick research will show you how many problems people are having (including me)!

they steal from people's accounts in that they take funds out and cancelling for me is impossible!

customer service is non existant!

the site will screw up you computer!

Avast has worked fine for me and my family for years on end. No funds being taken out without permission has occurred.
Would you mind providing proof of your claims?
The only thing I can suggest is looking on their website for support details.

I bought dri avast anti virus protection for $ 38.84 paid with capital one master card but never received the license for what I pay for . please reimburse my money or send me the protection license

Señores Avast:
me llamo Hector Martinez Diaz, el dia 24 /6/2015 se realizo un pago por un producto que no se cual es ya que nunca ingresé mis datos, el valor cobrado es de us$18, 96 .
Agradeceré enviarne el producto y licencia correspodiente .
email hectortitomartinez@hotmail.com
N°de operacion bancaria :2548104517601679393593 Fecha 24/6/15 DR*AVAST Softw Shannon Co IR US$ 18, 96
Gracias

All anti-virus products are scams.

Renewed avast antivirus on 2/26/2011, continue to receive cancellation notice.

I have also been ripped off and have no idea of how to get my money back. I too was told that I would pay$12. 65 per year and have been charged $70.80. I also have no anti virus on my lap top. I do now have a total mistrust of buying this sort of thing using a credit card and I'd like to get the ### who have stolen my money. Jon Wainwright, Tauranga, NZ

If it was free why did you give them your credit card?

I received a charge on my credit card for 04/17/16 in the amount of $37.44 . For AVAST Software GC1660201710055343. I have no idea what this is and how it got on my charge account. I tried to call AVAST and got a technical support person. After much aggravation he told my computer was corrupted. I told him I had a person who clean it up and he wanted to know how much they charged. If I told him he would take off the charge, when I refused and told him that was black mail he hung up. The next day I got a message to reopen my computer and follow the instructions, when I did this i got a box asking for a password., needless to say there is no pass work. I took my computer to my service center and he said the only way to get rid of this pass word request was to wipe the computer clean. The person in technical support had "hosed" me. I am very upset that there is no way to contact A VAST billing direct and then get stuck with someone in technical support who wants to blackmail customers. Please deduct this charge from my account and take me off your list of customers immediately. I will no longer be using any AVAST products.

I recently received a charge on my credit card for AVAST soft ware GC16602017100553543 in the amount of $37.44. I have no idea what this is or how it got on my credit card. I tried to call AVAST and instead someone in technical support. After much aggravation he informed me the my lap top was corrupted. I told him I had someone who could clean up my lap top and did not want him to do anything but get this charge off my account. He stated the he would take the charge off if I told him how much my computer company charge . I told him it was none of his business, he then said to me this favor and I will do you the favor. I told him that was black mail and he hung up. The next morning I could not use my computer as there was a message the I had to restart my system after following the instructions there was box asking for a password Needless there was no password. I took my computer to my service company and was told the only to clear this up was to wipe the lap top clean.
Please take this charge off my account. Respond to Carol Theismann as e-mail arthurtheismann332@yahoo.com

I ordered your Avast security this week. When it came to down loading, it would not download. you said I have problems but you could repair them for $119.00 for a one time fix or I could get it fixed today and continue the service for one year for $179.00. I did the one time fix last year although it took three different repairmen to get it to operate as it should to as this would have been my third year with your premier service and free service before that. I don't feel that I should have to pay for repairs since it was your Avast security that should be protecting my computer from any problems. I am asking for a refund of $173.16 that you charge my Discover credit card for a download that doesn't work. My name is A Bruce Gourley, my email address is I had to talk to several people at your support office. None of them were able to help me, they would just refer me to a different phone number. After speaking with three different people the last one referred me to this There are over twenty sites this website list including some I had already been to. I've already talked with Discover credit card company, they told me to call you and explain the problem and they would take over after two weeks if I hadn't received my refund.
Thank you,
A Bruce Gourley YES I DO AGREE WITH MY COMPLAINT - IF YOUR SERVICE DOESN'T WORK, I SHOULD GET A REFUND.

My name is Rafael Michel, on 11-30-2014, avast company sold me a programe for three (3) computer, charge $29.99, which I understand that the price for one is $9.99. Please give a credit on my credit card of $20.00. Order ID [protected], product name SKU; ISE-[protected]-AR

To whom it may concern, my name is Thurmond, Green. Advast billed me 39.99 August 5, 2014 for my Internet security Thu August 5, 2015. NOW HERE IT IS September and you are billing my card again for 49.99 for the same computer Internet service. What this is this some king of joke. If so, please let me know where I can canlled my card. Mahalo.
thurmondgreen808@gmail.com. Phone # [protected]
Please no not renew my Internet Security again. Order # ID [protected]. Product Internet security 49.99.

see above comment

ronald j. funk on or about 10-3-13 i ordered on line a virus protect package for on special $19.95. License no. [protected] a day later my comp. failed and was sent to a shop for rep[airs 10 days later it was return working and I noticed no avast icon was displayed . i called the repair shop and was told they removed it because they installed there microsoft virus and would not warantee their work unless i used their package. I am asking for a refund to my credit card because i didnot use your product. Thanks rjfunk@peoplepc .com

I would first get a hold of the company that sells avast. It is a company that has products that gets rid of virus's on your computer. Try avast.com first. This is the second time I heard about this company. Be aware of it, in the future.

this it to advised to you tha i have being paid for the amount of $29.99 for one year suscription of the avast antivirus . i receivfed and spot tha t the avast has allready cancel on 48 minutes . What up, i pay for .

I had tried to purchase the Avast Anti virus program on line. The first attempt I got no confirmation, only a comment in red ink. I tried to do the same again, same result. Then I called the Avast company on the phone and ordered a one year subscription. Earlier over the inter-net I had ordered two year subscriptions. Later I discovered that I had three order numbers. I called back on the 'phone and asked them to cancel both the two year subscriptions, and I would keep the one year subscription. I was assured that would be done and that it would reflect on my VISA bill in fifteen days. I just received my VISA bill ans I see three charges for the same item. 1) Nov 01 - Nov 02 $20.89
2) Nov 01 - Nov 02 $64.99
3) Nov 01 - Nov02 $64.99
For a total of $150.87 Please ensure I have a refund of $129.98 a.s.a.p.

I would like to post a complaint about an Avast product, like the previous person. Please let me know how to go about this. My e-mail address is Thank you.

I also had a charge by the same outfit. Never ordered anything from avast. When I put my email address and last four digits of my credit card into their system which was supposed to tell me what I had ordered, it didnt' work. Looks like avast is a bunch of crooks!

Dear woggy,
If you were chagred from the account "DRI*WWW.AVAST.COM ELEMENT5.INFO", this is becasue you had purchase a product/service from avast antivirus (www.avast.com).

Element 5, is a Digital Rivers company and is one of the worlds largest online shop providers.
avast antivirus online shopping is run entirely on our behalf by element5, so all transactions are performed on Element5's site. This may be the reason why you did not recognize the name "DRI*WWW.AVAST.COM ELEMENT5.INFO" on your credit card statement.

However, if you are certain you did not made the purchase, it's most likely that your credit card was used fraudulently by
identity theft, in this case, it is adviced to contacted your bank immediately to initiate a chargeback.

If you need further help in this matter or clarification on your order, please do not hesitate to contact avast antivirus at "sales@avast.com"

Sincerely,
Your avast! antivirus team

I purchesed one year of avast for $49.99. Near the end of first month I began receiving messages that my trial of avast was running out. Everyday another message until I was down to one day left. I called Avast, told them I did not have a trial, but had paid for a whole year. The person I spoke to said he would investigate, gave me a bunch of nonsense about my computer being severly infected and they could not put avast on until it was cleaned up or my computer would crash, which meant they had to have access to it so they could clean it up for me(with a nice big fat charge of course.) Well, since avast was already on my computer as a trial, what sense did that make? He also warned me not to take the computer to Staples or any other repair place because they wouldn't understand about this and likely ruin my computer. Needless to say I did take it to my local repair shop I have used for years and trusted. They said there was nothing wrong with my computer and indeed it was a scam. They also said avast is operated out of the Ukrain where most of the virses come from any way. They also told me the so called trial of avast hadn't even been working at all, cleaned up a few things, put a good anti-virus service on it and didn't charge me a thing.
Now as for getting my $49.99 back, I'm sure that's not going to happen. Every time I call avast about it, I'm told I have to do this through a web site. Every web site they give me does not exist. Now, since they have my bank account info, I'm considering closing it out and opening a new one . These people are scam artists and not to be trusted.

Hi! I'm so glad I am not alone in the Avast IYOGI issue! This is a HUSTLE! They sell you the product, it stops working, you call technical support, You go through the Budda/Karma experience from HELL! They tell you to calm down, your an irate person who paid good money for a product, and they hold your license hostage! They tell you your computer needs work, and for $169.99 they'll help you! That's per computer! They then tie up your time, a lot of it, take control of your computer, and then hrs later, get it working, then the $169.99 pitch! Buy your internet security from the store, get a CD. Don't do the IYOGI game, it's a hustle to get you to hire them for online technical support. Good luck everyone! And good Karma to you!

well then its a good thing that i didnt buy it, i just have the free offer, and espcially since they are partnered with IYOGI! HORRORIBLE COMPANY!

Agree that this is a corrupt company. We purchased the Platinum Security Suite from them on July 12, 2010 at 2:35 pm for $69.95 for one year's service. Today, a notice popped up on the screen of the laptop in question that there was only 18 days remaining. Today is January 14, 2011. I called their technical support number, which was [protected]. The call went to India. Their company is located in Czech Republic. They requested remote access and were unable to resolve the problem. They asked for proof of purchase and then told us there was no such proof in their system. I then contacted the reseller, Digital River in Minnesota and the call was transferred automatically to The Philippines where the call was unresolved as their records were also reported to be void of the transaction. The proof of purchase, which they cannot delete is from U.S. Bank. However, here is the problem, there is no U. S. agent for service for legal process. To sue them in small claims court, I have to hire a process server. The filing fee and cost of service are awardable in small claims court but there is no way to bring them to court except in La Hague Netherlands, place I would not have standing since the court primarily hears matters of significance, or the Czech Republic in front of a kangaroo legal system. The sole recourse is the Federal Trade Commission which has a very poor record of resolution with offshore companies. Therefore I must sue the U.S. Bank and VISA for recovery, jointly as the reversal time is outside of their charge-back dispute period. Please take this matter into consideration before you purchase anything from AVAST.

Was billed on my visa credit card for $42.39 for DRI*AVASTSOFTWA. and never requested anything from them. Please give me my money back.

upgrade would not install, I cancelled, they billed me anyway on the same day, 19 Mar 20012.

Was billed on my American Express Card 34.99 for Computer HRDWR/SETW, date 7/14.14. I have not requested anything from AVAST.

I was double charged for AVAST software. On June 12, 2014, I was charged $21.54 for the software. Again, on June 16, 2014, I was charged $21.54 for the software. Please credit me for the second charge.

I received an email saying I have purchased and $499 would be debted from my bank account. I never ordered Avast. This emails return address is hendrireyanshk@gmail.com. I have no idea who this guy is.

I had Avast for years as a loyal customer and then my automatic updates stopped and I could not update manually either and then as my system kept slowing down and down I found there was no more room on my hard drive! WTH? So I deleted programs and absolutely no change. I went to Avasts website which is not very user friendly and I finally found how to leave a message for customer support. Well customer support then asks me what was my problem. So I wrote back that if he was contacting me about the problems I was having with Avast, that I posted on Avast's website then he should know what my problems are? So he sends me a link to uninstall Avast and reinstall it. Well that failed and I sent him an email about it and NEVER heard back from him. Then another "customer support" sent me an email promising me he would help...NEVER heard back from him. Then finally finding a phone number for Avast I called and got hold of a "technical support" and they wanted to charge me $270.00 for a problem I tried to explain to her was Avasts fault to begin with. Had they look into it they would have found how Avast failed to protect my laptop from a virus that filled my computer disc all the way up and slowed my system to a crawl. Then I was able to talk with a supervisor and I told her the whole sordid story and she promised I would hear back from "Technical Support." You know I found out that when Avast employees tell you they will get back with you, it means they are done with you. NO ONE HAS CONTACTED ME!

hi i have similar issue ie being overcharged by twice the quoted amount and now after several emails to there so called support i have canceled but still out of pocket by a good amount and they have done as said above and broken my registery, i wonder if they ever read these posts, i would die of shame if this was my company! i think i shall contact trading standards and see what they say, scammers!

Truly ScamArtisis - AVAST. Charged twice, for same service 3 months apart. Unauthorized! Why would I agree to a renewal of $64.04 for the same Internet Security available for $21.34?
Why would I renew twice, 3 months apart? $64.04 is an UNAUTHORIZED renewal. I NEVER give authorization for renewals. I expect a credit/refund.

I want my money back, 85.49 from [protected]. I did not agree to order it. to much money. thanks Helen Syverson

me too charged with no authorization and no way to remove charge but gat a phone number [protected] but that person will not take complaint

Yes, avast will make it so you cannot reset windows defender or other av software as they add a line to the registry. The only way to fix this is to remove that line by editing the registry ... something that most users probably don't know how or care to deal with. Avast is a [censored]e company. I just found out they are associated with digital rivers another [censored]e/crooked company. They need to be prosecuted. These crooked companies need to be punished and much more severely than "normal" crooks.

avast is exactly as the above comment suggest, CROOKS. I tried to cancel auto renewal and like the others and it was a circle circus. these are unethical scammers and locked down my computer even though I still have days left on my "license". I filed with BBB and will do every avenue possible to inform others to stay away from these CROOKS.

I never order anything to this company:DRI*AVAST SOFTW SHANNON, CO. IE and they paid us on by my online bank count 19, 99€ between [protected] Só, I want my money back e cancelling any count Thank you Dominique Santos-PORTUGAL

My credit card was charged $42.79 on 11/26/15. This was an automatic renewal which I do not want. When I clicked manage subscriptions, it would not let me change it.

I have been billed 2 times on my account 952-9084089MN the payment of $59.99 was taken twice on april5th and9th
please make a refund to my master card account .. thank you jack de lorme..

Order ID; [protected] Order Date; April 6, 2016 Password; n2zAHLge
PRODUCTS IN YOUR ORDER-- Product - SKU; ISE-[protected]-AR
Product Name; Avast Internet Security - 1 PC, 2 Years.
Qty. Ordered; 1
Amount $54.99 Got billed twice (2) for a total of $ 109.98.

I got billed Twice for Qty. Ordered 1.

Request a refund on $54.99

I was billed on 11/07/2011 Your Invoice no [protected] for 1 year and
also on 16/07/11 Your invoice [protected] for another 2 years.

Today 16/07/2012 I received a warning that my subscriptions expires within 2 day!
Please rectify your records. I cannot work whitout anti virus cover.
Your immediate attention will be appreciated.
thank you in aticipation
Ella Koen e-mail ellakoen@gmail.com.za

I keep getting notices that my Avast protection is expired, however I see that Iwas billed on Jan 3, 2012 for $47.8. Please let me know how I can get this corrected. MACK

I paid for THREE PC downloads.. I've downloaded one, and now Element 5 (for AVAST) will not allow me to download the other TWO because 31 days have gone by since my purchase! I can't believe this. I waited to download to the other computers based upon their expiration dates of the Avast currently on their computers.

Now they are attempting to bill me yet again!

On 2 /14/2011 my credit card was billed for 1 year renewal of Avast but i still receive notices that it has expired. What is their telephone number so I can speak to a rep. about this? This is very annoying, Thanks, T H DENNIS GOLFNUT2@HORIZONVIEW.NET

I have just received my bank statement and see that I have been overcharged for the system I wanted by alot of money.I only have one Laptop PC.DR*WWW.AVAST.COM.ELEMENT 5 INFO.MN.the charges are, 1@43.29.
The other charge is for the smae thing at $ 84.69.
I hope you can sort this problem out and refund me the required amount of money which I assume will be the
Element 5 payment $ 84.69.please let me know a.s.a.p.
Kindest regards, Mr William D Turner.

On 1/31/2011 my credit card was billed for 1 year renewal of Avast but i still receive notices that it has expired. What is their telephone number so I can speak to a rep. about this? This is very annoying, Thanks, S Wright

I was charged to renew my subscription and it is not working and I too still receiving cancellation otice every time I go on line