Avas Flowers

I placed an order on 8/13/2020 for a particular arrangement then I received a phone call informing me that they would have to make a change in my order selection and also the delivery date. I was not a happy camper I then informed the lady that called that the order would have to be delivered by 3:00 to the place of business. Well I received the tracking info and it stated that UPS has until 9:00pm to get the order delivered. NOT WHAT I REQUESTED. I immediately contacted a customer service rep and stated what had happened to see if he could make sure that the order would be there by 3:00pm he stated that UPS could not be changed.

I will never order anything else from your company after this bad experience that I am having. 1st not the arrangement that I order then not delivered when I requested. Why the heck do you people offer flowers that you can't provide that is false advertising and then you can't even get it delivered when requested.

This is a horrible business and I will never do business with your company again after this experience! I will be telling everyone that I know how bad this has been and what you company does to people.

On July 31 I placed an order for sympathy flowers. The product description stated all white lilies, white roses, and white carnations. The recipient sent me a picture of what was delivered, I was mortified. The arrangement did not have any of the flowers and looked nothing like the picture. I have been calling Avas, sending emails since Monday. On Tuesday their customer service representative, Jen, stated that a replacement order would be delivered on Tuesday. She said she would call me back when the order went out. It was never sent. It is now Thursday, and trying to reach a supervisor is next to impossible. After being on hold for 35 minutes, the customer service representative said she was transferring me to a supervisor, the call was disconnected. Below is a picture of what their website shows the flowers look like, as well as a photo of what was received. This is FALSE advertising, and AVAS won't resolve the issue.

I ordered a flower arrangement for my aunts 90th birthday. I was told it would be delivered on her birthday. First problem was that they didn't have the flowers I wanted. I thought that they would be replaced with a different flower. But it was a completely different arrangement. One I would not have chosen. Second it was delivered 3 days late. Thirdly the flowers were mostly dead! I have tried contacting customer service several times. I did talk to a few people and was told that yes, the flowers would be delivered that day. Well they weren't. I got pictures of what was delivered and I was so embarrassed! My aunt said it was the thought that counted, but I was so disappointed. I will never order from them again. The flower pictures were taken on the day they arrived.

Ordered flowers on 8/1/2020 to go to Picayune, Ms. for a funeral. Received email of order with confirmation number 7309243. Received email for a survey. Flowers were to be delivered on 8/2/2020. Recipient never received flowers. Called a customer service number [protected], spoke with someone named Lina. (overseas). Put me on hold to call the "actual" florist, came back and said no answer would leave them a message and open a ticket. Received another email stating the flowers were delivered at 0:00:00am 8/2/2020. Again, recipient did not receive flowers. Called this morning to the same number and spoke with representative Allen (again overseas) explained the situation, again put on hold for him to call the florist. Again, no answer. Allen told me they would continue to leave the ticket open and tried to get in touch with the florist. Seriously doubt he will get in touch with them. I called my bank to report situation and the bank will block charge on Tuesday. I apologized I'm not able to add the emails, but if you contact me I can email them to you directly. [protected].
Thank you for any assistance you can give me on this disappointing situation.

# 7287054
Same day delivery advertised but not delivered. Also advertised free delivery but then charged approximately $20.00 processing fee which did not appear anywhere until I was billed

1 - Floral Harmony Bouquet - very poor quality, not even as good as grocery store flowers you can buy for $5.99
Code: HS6-X

1 - Fullsize Greeting Card Service - did not get delivered
Message: We hope your birthday is filled with lots of laughter and as always, lots of love.
Deb & Dave

3 - Latex Balloons - not delivered
Code: BALL-LX

Total bill $74.93

I had to call because the website is not user-friendly and would not accept information or provide email. I was told they simply did not have anyone to deliver. When I asked about the processing fee, I was told she would credit it right away - I did not receive a credit. She kept insisting that they would deliver first thing the following day and would call the recipient right away and explain and apologize for the delay--that did not happen. She said she would upgrade the balloons and provide an additional discount--neither happened--and no balloons were delivered. When my sister sent me a picture I was very embarrassed that this is what she received even though it cost me $75.00! When I called customer service I was told that she would provide a 20% discount which would reduce the cost to $40++ . Clearly, not acceptable. I would be happy for the florist to pick up the flowers as they were not worth delivering. I think people need to know that the Avas flower service in Lamar, Missouri is simply not a feasible place to purchase flowers. And, even though I contacted the customer service yesterday, she said the best she could do was apply a 20% which she did and would not discuss further then she said goodbye. I use florists routinely for personal and business events and have never received such poor customer service or product.

I was told that my flowers and chocolates would be delivered on the same day of order, my daughter in law did not get her flowers until three days later and she did not get what I paid for. I was on the phone over two hours and called 5-6 different times. I later found out this company is based out of New Jersey! I paid $116. and change for this order and this company lied to me about everything, I spoke with at least 4 different people, when her flowers arrived they were old! They did not come in the vase I paid for, she did not get the mylar balloon I paid for and the arrangement was not what I paid for! I am very disappointed and think this company should be shut down for false advertisement! AVAS FLOWERS IS A FRAUDULENT COMPANY! My order # was 772747 I WILL NEVER ORDER ONLINE AGAIN!

I ordered flowers from avas flowers on 7/3/20 for my first cousin who passed.
I needed them delivered on july 4thby 1:30 to the chapel at the local funeral home.
I was assured it was no problem. I called to make sure they had delivered them and found out that they were unable to get in touch with delivery. I was told the prior day that I would get an email and a picture of the flowers along with a delivery time from the driver. When this did not happen I called.
They had lost my email address. I asked them to have a manager call me within an hour. No call. No flowers apparently either. I did not find that out until the following day. I received an email that they were unable to deliver my order that cost $186.00. I had been unable to fly out to the funeral. During the covid times the flowers were all the more important to let my family know we were thinking of them! No flowers!
Yes they said they would refund the money after I asked but the point is that they were extremely unprofessional!

This is the worst florist ever my sister purchased flowers from them they lied the company was 4 hours away the roses had mold on them and half were dead to top it off the bouquet wasn't even the one she purchased after reading the reviews it seems this floral company has no idea what their doing and should be refunding back money to the customers

My husband ordered roses with a vase and a balloon for our 20th wedding anniversary, they were supposed to be delivered on June 24, 2020 which was our anniversary they did not show up until June 25th 2020 after being on a UPS truck all day, i opened the box and they were DEAD! I contacted my husband and sent him pictures of the dead flowers. He then tried to contact this company it took him two days to get thru to someone they told him they would pick up the dead flowers and bring new/fresh flowers the next day. Never happened. He then called to complain and wanted his money back they told him he could only get I beleive 25 or 30 dollars back nothing else.
This company is horrible and my husband was really upset about this

I ordered a vase with white roses and lavender with a little greenery. What was delivered had no white roses and no lavender. also the pedals on the flowers were already falling off. the packet that you put in the water was also missing. I paid a lot of money and what got delivered was nothing like what I ordered. I am very disappointed. you can contact me at [protected] if you want. I just wanted to let you know I will never use you again

3 times I went over my order with 3 different representatives. Ordering from avas took a total of 6 hours with return calls and corrections even though I also did it online exactly how it was supposed to be. My payment was deducted immediately but the service is horrendous. I received 2 emails that both my orders were delivered. But not on the day I specified. I called the funeral home to verify this. I've also had to call the funeral home 3 times because they only have 1 delivery. I needed them to put the correct cards with the correct arrangements but the second arrangement is not there... I was told by avas representatives they send generic emails that they made my delivery. They did not. A partial delivery was made with the wrong card and today is the funeral and so far my second delivery with the card for the first order has not been received with the correct card for this order. I am over a thousand miles away and cannot attend this funeral for my grandchildrens mother. It was a simple order. One basket arrangement with a card and one vase arrangement with a card. After the order is placed your phone number is in their system so its automated and takes a good 30 minutes to get a human. I am embarrassed and humiliated because of this mix up. Not only because the second arrangement I ordered to assist another family member was my order with a card from them. There was a big price difference so they feel swindled. Each time the connection is like being in an echo chamber with bombs going off and you can't hear or understand anything. Next time I swear to god almighty I will call a local florist and pay the extra 20 bucks for peace of mind and competency. Avas is truly freaking pathetic. I get to call the funeral home again in hopes my second arrangement arrived and that they can put the correct cards with the correct arrangements. Im am beyond saddened by this incompetent company.

I purchased and paid for the European Dish Garden at $96.00+

They delivered a potted mum that I could have purchased at Publix for $9.99
They never informed me of any changes. I was on hold for over 60 minutes + and the lady kept telling me this is what I ordered, then said I ordered Tulips, then said they notified me of the changes.

I read her 'verbatim' my order from the printed order form I placed on line to which her reply was "oh, ok, hang on."
I hung on for another 45 minutes to then being disconnected. I have written to a Brian Cellier several times and also called his direct phone number listed [protected]. I have received no written reply and you cannot leave a message for Brian as his mail box is full...

I expect a full refund and apology. This garden dish was for my boss that had lost (2) family members in (1) day to this horrible covid virus, and they deliver her a Potted Mum and a box of chocolates! I AM MORTIFIED!

Order Confirmation # 7134650 Order Date: 5/22/2020

Ordered flowers for a funeral 6/4. Checked online on 6/5 for the status [no phone number provided] Order reflected a day one year out. Attempted to cancel online. TWICE. not allowed. Received a call on 6/6 from Avas asking if they could still attempt delivery on 6/6. I agreed to go forward if they could deliver on 6/6. On 6/9 received confirmation from Avas that they delivered on 6/6. I called the funeral home to confirm, and they indicated that they only received it at 4:00 on 6/8.
Ava's first of all LIED about the status and their ability to fulfill the order.
Second, they make it extremely difficult to follow up on the status of an order by not publishing a phone number. I had to finally call the phone number that Ava's billed to me on the credit card.
When I called, the agent insisted that she confirm the order with the local delivery service instead of the funeral home despite my urging to use the phone number of the funeral home.
She put me on hold for - I am not kidding - ONE HOUR and NINE MINUTES and then disconnected me.
AVA's flowers is under the impression that because they are an online service They eventually admitted that they missed it and one week later refunded me but it was not a good experience.

Company stated first credit card given was denied. Gave another card it was accepted. After checking both cards the charge for the flowers was charged to both cards. Tryed to get refund. Called several times. Can not get customer service. No direct communication. Order # 7131551. Order # 7131552. Placed 5/21/2020. Charges were $126.81 on both cards.

One large arrangement and 2 small costing $171. They sent 3 small. Almost dead. Looks nothing like flowers I paid for.! Biggest scam. So disappointed! My friend and 2 daughters were devastated at the loss of her father /grandfather last week. These flowers were horrendous! I want full refund! This company has 3790 complaints! Wish I researched prior!