Avas Flowers — Handling of my order

On Nov 11, I placed two orders for flowers to be delivered on Nov 11 and Nov 23. The order for Nov. 11 went fine, but on the morning of the 23rd, I received an email saying the flowers I had ordered were not available. They gave me two choices to select from as an alternative. I selected one and then received an email saying that had a refund coming for $17.98. At first I assumed this was because the flowers cost less. But later, I checked to find it was because they had not included the chocolates I had ordered along with the flowers. I tried for some time to contact them on their website without success. I finally told them to cancel the order. After several go rounds, I received an email saying they wanted to discuss the order with me, and asked what time would it be convenient for me. I responded, 9:00 a.m. this morning. As yet, I have heard nothing. I'm guessing they are going to deliver flowers anyway. The company's web site is the worst I have ever worked with, but I'll try one more time to find out the status.