Autopage Cellular — Poor service customer care
My bank account gets incorrectly debited by auto page cellular for an account I don't even have with them. Trying to solve the problem is like finding a needle in a hay stack! One guy working with credit control sipho did not even try to solve the problem. Simply says there's no fault on their system. Another guy tried to help, giving me the number of another person who will be able to assist me. She was as impolite as a don't know what! I have faxed them my bank statement. Marking the reference they put on the payment. Don't know why they put a reference in the first place, as that does not mean anything to them.In the mean time I just pay someone else's cell phone account and auto page is smiling all the way to the bank... Is this acceptable? Are they committing fraud? Please appoint people who have knowledge in attending to customer complaints. If they don't want to do their work, fire them!