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AT&T / internet —

United States

Your online customer service with your tech support staff have been unable to connect me to the internet after many hours discussion. Had the problem for months. I had left a competitor for AT&T and am now forced to return to the competitor. Will be cancelling all AT&T internet, Uverse and phone as a result. Your people tried very hard to help but couldn't. Simply couldn't sign in to my account to get anything fixed.
Never thought the problem couldn't be solved but apparently it couldn't after many many hours. Competition had no problem fixing it. Really don't understand why this couldn't be resolved and it is the only reason why I can't stay with AT&T.
I'm in the process of switching and returning equipment.
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Ph
Jul 05, 2019

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