CB Telecommunications AT&T Worst customer service ever

AT&T review: Worst customer service ever

lsf51204 of US

Sep 19, 2025 5:02 pm EDT

Verified customer

Featured review

I have been with ATT for 26 years now. I have been having issues with my internet for 1.5 years now. I have had the lines replaced from the pole to my inside box. I have had now three modems and still I cannot have zoom calls because it drops out.
I spent an hour on the phone with CS to set up a service call where I was told a 4 hour window and someone would need to be there the entire time of the call. I waited 2.5 hours to get a text saying 1.5 more hours. Then another text at Noon (end of the window) Saying the tech was on his way there in 30) I left as I have to work and if a service company cannot make a 4 hour window there are bigger problems.
I just spent another hour on and got Karl who was a “manager” who refused to escalate me to his manager. Then I got a text saying my problem was solved? How did the tech solve it the problem without me there? Why did I have to be there in the first place.
This could be the worst customer service experience I have ever had! There is no way to speak to someone who can actually resolve my problems. No way to speak to the tech or the dispatch!

Horrible

Recommendation: Walk into a store and complain

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+1 (800) 288-2020

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Customer Service

+1 (888) 333-6651

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Order New Wireless Service

+1 (877) 782-8870

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Check Wireless Order Status

+1 (314) 925-6925

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Support For Travel Abroad

+1 (800) 901-9878

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AT&T PrepaidSM

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+1 (866) 861-6075

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+1 (800) 331-0500

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Wireless Customer Service

+1 (866) 294-3464

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ConnecTech PaidTechnical Support

+1 (866) 435-3264

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Dial-Up Billing & Payments

+1 (877) 990-0041

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+1 (866) 975-0050

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AT&T PREPAID Wireless Home Phone

+1 (855) 288-2727

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Digital Life

+1 (410) 739-2095

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Director Of Sales

+1 (469) 216-8520

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AT&T emails

attcustomercare@att.com

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AT&T address

575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States

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