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AT&T review: service ( 48 comments)

Irene of Overland Park, US

Sep 22, 2008 8:06 pm EDT

Featured review

The worst decision I have made in years was to change over from Dish Network through ATT to the bundle of U-verse internet, digital phone and cable TV. We have had nothing but grief. Their technical support is non-existent, or puts you on hold for days. It is all miserable

48 comments

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Becclark

Austin, US

1 comments

Becclark of Austin, US

Aug 02, 2013 7:04 pm EDT

Absolutely one of the worst decisions I've ever made was to agree to AT&T service. No one knows what's going on. Customer service is deceitful and in- knowledgable. They continually make promises they don't keep and they have no customer support. It is unbelievable how this company remains in business. It's awful! Beware before switching over!

Cbarthel

Green Cove Springs, US

3 comments

Cbarthel of Green Cove Springs, US

Feb 13, 2014 2:21 pm EST

I got AT&T uverse in November 2013 I have been out of phone service 4 different times, this time I'm being told it will be 5 (thats right 5 days) days with out phone service. It is only February 13, 2014. I am tired of getting Phillipines and India, at&t uvers has the worse customer service I have ever seen. They just flat lie to you about sending out a repair man. After seeing all the problems about the TV service glad I only have the internet and phone.

STOP SCREWING US OVER CUSTOMER

Rockford, US

1 comments

STOP SCREWING US OVER CUSTOMER of Rockford, US

Mar 07, 2014 11:24 am EST

We have had At &T Uverse for just over a year, , , , First year was great very pleased with service...now since Jan 1, 2014 it is sucky the worst service ever we have had 6 techs out and even senior techs...still crappy as ever we are now having a 7th tech coming out on monday...the phone cuts out all the time and at times we dont even have a phone line...
in order to try and complete a call its usually after about 5 calls ...its so frustrating! totally unacceptable ...we are paying for a service we are not being provided with... this is illegal!

the internet sometimes doesnt even work... I want results! and I want them now! We would get rid of them, however there is nothing else in our area, unless we go get cell phones...which not all of us get free handouts from the government to get.
WE ARE NOT OBAMA LOVERS!

Kathleen Wrobel

Sterling Heights, US

3 comments

Kathleen Wrobel of Sterling Heights, US

Oct 11, 2015 1:21 pm EDT

Their Billing Department are a bunch of crooks.

Reviewer33958

San Jose, US

1 comments

Reviewer33958 of San Jose, US

Jan 07, 2016 4:25 pm EST

I was promised FREE installation and a $100 gift card and received neither. Called and they said I don't qualify for a gift card. Since I know they record all calls, I asked they review the transcript of my call and they said they would and get back to me. Nada nothing. I even had a witness since i was on speaker. Crooks!

Linda Neighbors

Midland, US

4 comments

Linda Neighbors of Midland, US

Nov 22, 2022 6:00 pm EST

I want my services restored immediately as promised!

Linda Neighbors

Midland, US

4 comments

Linda Neighbors of Midland, US

Nov 22, 2022 6:01 pm EST

Bill paid in full and I want my services restored!

Linda Neighbors

Midland, US

4 comments

Linda Neighbors of Midland, US

Nov 22, 2022 6:03 pm EST

Post is NOT empty. I explained bill paid in full and I want my services restored!

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