The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T DSL Internet — service outages, slow speeds
resolved to the customer's satisfaction
This complaint is based on long term experience, as well as recent issues.
At&t's internet service is very unreliable. Recently, we have found ourselves with only 1.1 mb/s speed, no explanation as to why. Service interruptions are also frequent and long, although service interruptions have always been present, they are getting longer and more frequent. The connection has high latency and suffers from high jitter, the quality has also deteriorated in recent months severely.
Support is horrible. The robot which greets your initial call is convoluted and useless. I have been hung-up on sharp at closing time, apparently the support technicians will not stay on the phone past hours, even to fix problems on at&t's end. Support is clueless, and runs useless tests everyone knows don't do anything. Tier 2 technicians are only available at certain times, responses are delayed by days. Tier 3 technicians come, do tests, than say there is noise on the line and that it is at&t's problem, but they can't do anything.
It's a good thing at&t has a duopoly here, i've heard good things about verizon, but they don't offer service here.
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