AT&T/Direct TVdirectv

4 Oct 31, 2018
This review was posted by
a verified customer
Verified customer

On October 10 I paid my direct tv bill by phone as I have always done. I then, on the same day, called customer service to inform that I would be going to Cox Communications cable/internet on October 11. I was transferred to the "Cancellation" Department. I spoke with a male and he assured me things were fine. yesterday I received a bill $109.95 for Direct TV Service that I did not receive.
After being transferred moree than 10 times to 10 different persons, the last person informed me that because there was "nothing" in their records to indicate that I had cancelled the service, I would have to pay. What household in the US is able to receive more than one cable service at a time. At 69 years old, why does your firm think that I have to pay for inadequacies of your staff from customer service, bill pay, to cancellation. I refuse to and indicated I would follow up. My next step of sharing this saga will be with Seven on your side and AARP. The answer from your company is outlandish!

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