The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T — at&t service sucks! billing me for cancellation when I am within my 30 days to switch.
resolved to the customer's satisfaction
Just got a bill from at&t where they are billing me for cancellation of service.
I got line from at&t on 12/21/07 and switched to verizon on 1/17/08 therefore I am within my 30 days. The customer service said they dont know if I am within my 30 days, I have to call another number [protected]) on monday to ask them to verify if I am within my 30 days. This is just a run around and a scam by at&t to get money out of unsuspecting customers. Why cant at&t get a better system to link all their departments.
And thats not the only issue, I switched to verizon basically of bad customer service in the span of 3 weeks with at&t. I returned the phone I ordered due to some issues with it and when I wanted to get a replacement, I couldn't get one because their system says I still have a phone. Hello!!! I have the rma# with me and it says they have already received it. Basically I had to tell the customer service person the rma# and so she can log it. And since she has already logged it, she still couldn't get me a phone... Cause... The system still says I have a phone... What a crap!!!
All the 4-5 customer service people I spoke to in that 3 weeks were all so without common sense and so hard to talk to. Where do they get their people.
And in the first 2 days that I was with verizon, I had such excellent service. So why cant at&t get better people and better systems.