AT&TAT&T and DirectTV

P Feb 18, 2021

For several months I tried to contact some to move our service to a new location. From June 2020 to October. In October I found a new service to bank the number move our service. The AT&T service a (bundle package) was canceled in December with everything shut down at the end of the month. On December 30th I went online and paid the bill in full with a zero balance. For two months I received an additional bill which ATT told me it was a credit for overpayment not bill. After more than five calls to customer service the liars went back in for saying it was not a credit but it was the balance of a BILL for Direct TV. Two phone calls said it was a credit 3 phone calls (of shore and out of state said it was bill. I demanded to speak to a supervisor or a manager and was referred to yet another incompetent billing department representative. If they steal $20.00 to $25.00 from every customer who changes services they are going to make a lot of illegal money. The last person I spoke with who was also billing, not customer service and definitely not a superior dismissed it like he didn't care emphasizing that he read the notes from the 1st two non customer service staff I spoke with. We have canceled our service with AT&T and have returned all of their equipment. I would warn people. AT&T is a scam. the collect money fraudulently... When you get past the 20 minute waiting period the phone prompts and illiterate people hanging up the phone you still come up with nothing,

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